To help stop the spread of COVID-19, many HRA locations are consolidating until further notice. If your needs cannot be met by ACCESS HRA, call 311 or consult the HRA Locations page for more information.
All in-person HRA appointments have been cancelled. No negative actions will be taken on your case. See everything you can do online on ACCESS HRA
Recertifications for SNAP and Cash Assistance are POSTPONED due to COVID-19. If you have a recertification currently scheduled or one that is coming due, you DO NOT need to recertify and your benefits will continue. You will get a letter at a later date telling you when to recertify.
Please be aware that unscrupulous individuals may use COVID-19 as an opportunity to create a scam in order to steal your personal information. Learn more about this Potential Fraud Scam Alert.
The Supplemental Nutrition Assistance Program (formerly known as "food stamps") provides food assistance for nearly 1.8 million low-income New Yorkers including families, people who are aging and people with disabilities. The program helps families and individuals supplement the cost of their diet with nutritious foods.
All Cash Assistance and SNAP applicants that have been approved for benefits will receive an EBT card in the mail. If your EBT card has not yet arrived, you can go to the Brooklyn OTC site for your permanent card, or one of seven open center locations for a temporary card that will have all benefits available until the EBT card arrives. Please see the list of locations here.
Need to return documents for your application? Here's a list of community partners who can help:
You can can also submit documents using the ACCESS HRA app.
Beginning March 1, 2018, NEW SNAP clients no longer have to wait for DSS/HRA to call them at a scheduled time to complete their interview. After they submit their application, clients can now call DSS/HRA at 718-SNAP-NOW (718-762-7669) anytime between 8:30 AM and 5:00 PM, Monday to Friday, for an "on-demand" interview, which will reduce the uncertainty of applying for SNAP and give clients more flexibility. On-demand interviews are now available for all SNAP clients citywide.
Due to the COVID-19 pandemic, an interview may not be required at this time. If we need additional information, HRA will contact you. If we have everything we need we will make a decision on your case and send you a notice.Please remember to submit as many documents as you can using the ACCESS HRA Mobile app. You can look at the documents page on Access HRA to see the kinds of documents HRA may need. You do not need to recertify for SNAP at this time. Recertifications are postponed -- you will receive a letter letting you know when it is time to recertify.
Did you know that you can now use your Supplemental Nutrition Assistance Program (SNAP) benefits to shop online for fresh produce and groceries?
Here are some SNAP Frequently Asked Questions.
Instructions for recertifying for SNAP via phone (BRC-901E):
Recertifying for SNAP via IVRS (BRC-901C):
Visit our Food Assistance map for locations of food pantries and community kitchens in the five boroughs.
SNAP Need to Know Brochure (BRC-100):
For information about emergency food program locations and hours of operation please call the Emergency FoodLine at 866-888-8777. This is an automated hotline available 24 hours a day, 7 days a week.
Check out our FoodHelp NYC Locator for a map of food assistance locations.
Want to work with HRA to provide food assistance? Find information on becoming a food provider.
You may be able to get Expedited Processing if:
For more information call HRA's Infoline at 718-557-1399.
Health Bucks is a seasonal program that allows SNAP recipients to earn $2 coupons for every $5 spent on their EBT cards at farmer's markets. Learn more about the program, which is run jointly with the Department of Health and Mental Hygiene.