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Resources for Immigrant Communities During COVID-19 Pandemic

This website provides human translations into ten languages designated by Local Law 30.

Other languages are provided through Google Translate.

The City of New York is committed to helping New Yorkers significantly affected by the Coronavirus 2019 (COVID-19) pandemic. Many city services are available to all New Yorkers no matter what your immigration status is and regardless of your ability to pay, although other eligibility requirements may apply.

This information is up to date as of May 19, 2021. The information on available services and resources is frequently changing. For updated information, visit and follow @NYCHealthy and @NYCImmigrants on Twitter. 

Please also check out the COVID-19 Frequently Asked Questions

Click a topic, or press the enter key on a topic, to reveal its answer.

City Services for Immigrant New Yorkers

Downloadable Resource Guide

Updated versions comming soon

COVID-19 Guidance and Treatment

  • COVID-19 Vaccination
    • Eligibility: All people 12 and older are eligible for the vaccine.
      • People who are 12 to 17 years old can only receive the Pfizer vaccine.
    • Benefits: Those who are fully vaccinated can more safely gather with friends and enjoy other benefits of vaccination, so get your shot today.
      • Vaccines are a critical tool in protecting you and your community from severe COVID-19 illness, hospitalization and death. They are proven safe and are now protecting millions of vaccinated New Yorkers from COVID-19.
      • After you are fully vaccinated (two weeks after your single-dose vaccine or second dose of a two-dose vaccine), you are much less likely to become sick.
      • Fully vaccinated people can:
        • Attend private indoor gatherings without wearing a face covering or staying 6 feet apart from other people who are fully vaccinated or people who are unvaccinated but at low risk for severe COVID-19 illness
        • Choose to not wear a face covering when outdoors, except in crowded settings and venues. Vaccinated people should consider using a face covering when around unvaccinated people who are at increased risk for severe COVID-19.
        • No longer need to quarantine after exposure to someone with COVID-19, as long as they do not have symptoms.
        • No longer need to get tested for COVID-19, unless they have symptoms of COVID-19 or testing is required for work, school or a specific activity.
      • Even after you are vaccinated, you should still wash your hands regularly and stay home if you are sick or test positive for COVID-19. You also should continue to wear a face covering and practice physical distancing when in a public indoor space, when outdoors in crowded areas and when attending gatherings with unvaccinated people.

    • How to Get Vaccine:
    • What to Bring to the Vaccination Site:
      • You must bring proof of age to your vaccination. 
      • You will not need to provide proof of immigration status or a social security number to get vaccinated. ID is only required for proof of age.
      • When you receive the vaccine, your privacy will be protected. There are strict laws in place to ensure confidentiality of your personal information.
        • Driver's license or non-driver ID
        • IDNYC
        • State or government-issued birth certificate
        • Consulate ID
        • Current U.S. passport or valid foreign passport
        • Permanent resident card
        • Certificate of Naturalization or Citizenship
        • Life insurance policy with birthdate
        • Marriage certificate with birthdate
        • For people younger than 18, a parent or guardian can accompany them to the vaccination site to attest to their age

    • Proof of Consent for Minors:
      • A parent or guardian must provide consent for their child to be vaccinated in person or by phone.
      • Some providers, including all City-run sites, will accept proof of consent in writing. However, in-person or phone consent is preferred.
      • All minors who are 12 to 15 must be accompanied to the vaccination site by a parent or guardian, or another adult caregiver designated by the parent/guardian.
      • The child must also have a completed New York State COVID-19 Vaccine Form.
    • For more information about COVID-19 vaccines, visit New York City Department of Health and Mental Hygiene’s COVID-19 vaccination webpage.
  • COVID-19 Testing
  • Additional Resources and information
    • The City’s guidance on what you should do regarding the COVID-19 pandemic is frequently updated. To stay up to date with the latest information, visit Information is available in over 20 languages. 
    • Visit the New York City Department of Health’s Coronavirus website for the latest health guidance and tools in multiple languages.
    • For real-time text updates on COVID-19 in English, text COVID to 692-692
    • For real-time updates in Spanish, text COVIDESP to 692-692.
    • The real-time updates can also found in English, Spanish and Chinese on Twitter. Follow @NotifyNYC, @NNYCSpanish and @NNYCChinese.
    • The City of New York is NOT setting up COVID-19 tests directly with patients. If you receive such a call, it is a scam. Only discuss your personal health information, including any needed tests, with your health care provider.

COVID-19 and Immigration Concern

  • As of March 9, 2021, the new Public Charge rule is blocked nationwide. The U.S. Department of Homeland Security (DHS) has stated that it will return to using policies in place before the new Public Charge rule.
  • Many immigrants are not affected by the “Public Charge” test. There is no “Public Charge” test when green card holders apply for citizenship.
  • All New Yorkers in need of medical care, food assistance, and other benefits and services should seek the help they need without fear. Many health and social services—including COVID-19 testing, vaccinations, and care, food assistance, tenant protection, and free legal help—are available to New Yorkers no matter your immigration status or ability to pay. View more information or call 311 to learn about available services and resources in your language.
  • There are strong privacy protections in place for all health care patients regardless of immigration status. Under federal law, hospitals and clinics do not share patient information without patient authorization, unless required to do so by law.  
  • If you have questions about immigration and public benefits, call the free, confidential ActionNYC hotline at 1-800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say “Public Charge” to access timely and trusted information and connections to legal help.

Health Care and Wellbeing

Health Insurance

  • Many low- to no-cost health insurance plans are available to immigrants, including undocumented children and pregnant people. Medicaid, Child Health Plus, and Essential Plan are available all year around.
  • Community Health Advocates (CHA) helps New Yorkers navigate the complex health care system by providing individual assistance and education to communities throughout New York State. CHA provides assistance on how to use health insurance, resolve medical billing and debt issues, and dispute coverage denials and eligibility determinations. CHA has a language line that can provide translation services in more than 170 languages. Call the hotline at 888-614-5400, Monday to Friday from 9 a.m. to 4 p.m.


  • SNAP: Supplemental Nutrition Assistance Program (SNAP), or food stamps, helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores. Some immigrants may be eligible for the program. Online application and renewal can be done via ACCESS HRA, the city’s online portal that allows you to apply for and manage your public benefits case. For more information about SNAP benefits and eligibility, visit the Human Resources Administration (HRA)'s webpage on SNAP or call HRA's Infoline at 718-557-1399.
  • WIC: The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides free healthy food and other services to low-income women and children. Visit ACCESS NYC (for Spanish, visit ACCESS NYC Español) or call HRA's Infoline at 718-557-1399.
  • Get Food NYC: The services listed below are provided for free to all New Yorkers no matter what your immigration status is. Undocumented immigrants can also receive these services, and doing so will NOT make you a “Public Charge” or hurt your ability to apply for a green card. There is no Public Charge test when green card holders apply for citizenship.
    • New York City’s food pantries provide groceries, and community kitchens provide hot meals. There is no income limit. Find locations near you and hours using the interactive maps of FoodHelpNYC or Food Bank NYC. You can also call 311 and say "food pantries."
    • Three meals a day are available for all New York residents at meal hubs citywide. Meal Hubs operate Monday to Friday from 3:00pm to 5:00pm. No registration, identification, or documentation is required to pick up these meals. No one will be turned away, and all adults and children can pick up three meals at one time. Parents or guardians may pick up meals for their children. No dining space is available, so meals must be eaten outside of meal hubs. Vegetarian and non-vegetarian options are available at all sites. A number of sites offer exclusively kosher and halal meals. No registration or ID is required. Visit the Department of Education's free meal location finder website or call 311. You can also text FOOD to 877-877 to communicate in English. Text COMIDA to 877-877 for Spanish.
    • If you cannot leave your home, do not have anyone who can bring you food, and you are not able to use private delivery options, you may be eligible to get meals delivered directly to your home. Visit the NYC COVID-19 Food Assistance Resources website and go to the “NYC Food Delivery Assistance” section. You can also call 311 and say “Get Food.” 
    • If you want to purchase fresh produce but cannot leave home, numerous local and national businesses now offer home delivery options. The list of businesses can be found on the NYC COVID-19 Food Assistance Resources website (go to the “Grocery Delivery Options”).

Housing and Utility

  • Eviction Prevention
    • COVID-19 Emergency Eviction and Foreclosure Prevention Act
      • Under this law, you can prevent your landlord from evicting you if you have lost income or increased expenses during the COVID-19 pandemic or if moving from your home would pose a hardship during the pandemic.
      • In order to be protected under this law, you must sign a Hardship Declaration and deliver it to your landlord, an agent of your landlord, and/or your local Housing Court.
      • The Hardship Declaration is available in multiple languages on the New York Housing Courts website.
      • You should take a photo or make a copy of your signed declaration before submitting it.
      • If you sign and deliver the Hardship Declaration, you cannot be evicted from your primary residence because of a pending eviction case, and your landlord may not file a new case to evict you from your primary residence, until at least August 31, 2021.
      • To learn more, contact the City’s Tenant Helpline by calling 311 and saying “Tenant Helpline.”
    • Importance of Answering the Landlord’s Eviction Petition: Tenants who with nonpayment eviction cases that were filed on or before November 3, 2020 should file their answer by the end of this year (December 31, 2020). Tenants against whom a nonpayment petition is filed after November 3, 2020 have the ordinary legal period of 10 days to file an answer. Failure to answer an eviction petition could lead to a default judgment against you, which can lead to eviction. If you have questions about how these orders might affect your eviction case, please call 311 and ask for the “Tenant Helpline.”
      • If you receive a petition for a Housing Court eviction case, you do not have to go to the courthouse to respond to it in person. New eviction petitions are required to include a notice that includes information about how to respond to the petition by phone and includes the phone number for Housing Court Answers, which provides basic legal information and connection with free legal services through HRA's Office of Civil Justice.
      • If an eviction case is already pending against you or if your landlord wants to start an eviction case against you, the court or your landlord is required to send you a Hardship Declaration.
      • However, you do not need to wait to receive the form. You may proactively complete a Hardship Declaration and return it to your landlord whether or not a case is pending against you.
      • The Hardship Declaration is available in multiple languages on the New York Housing Courts website.
    • Free Legal Counseling: Free legal advice and counseling are available for New York City residential renters through HRA’s Office of Civil Justice and the City’s “right-to-counsel” law. Call 311, Monday through Friday, 9:00 am to 5:00 pm, and say “Tenant Helpline” to receive over-the-phone legal assistance with questions about tenancy, eviction or landlord-tenant disputes. You can also fill out the Mayor's Office to Protect Tenants' Contact Us form.
      • The hotline also provides guidance on how to apply for city benefits and other resources to help all New Yorkers—regardless of ZIP code, income, or immigration status—address tenancy issues during the COVID-19 crisis.
    • Tenant Resource Portal: The New York City Tenant Resource Portal is an online tool to help renters in New York City navigate public and private resources that can stabilize their housing situation. A tenant seeking help will be taken through a series of questions and directed to the most useful resources, including rental assistance, non-payment and holdover options, as well as the rights and protections they have based on their responses.
    • The fact sheet including the latest information for NYC tenants impacted by COVID-19 can be found on the Mayor’s Office to Protect Tenants’ webpage.
    • For more information, visit the Mayor’s Office to Protect Tenants website or the NYS Attorney General’s page on COVID-19 and housing rights.

  • Rental Assistance Resources
    • One Shot Deal and Emergency Cash Assistance: Human Resources Administration (HRA) is ready to receive applications for emergency rent arrears assistance for those in need. In most cases, the entire process can be done without going in person to the HRA office. Some immigration restrictions apply. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.
    • Homebase and FASTEN: The Homebase program can help NYC residents at imminent risk of losing their housing and entering the shelter system regardless of immigration status. Homebase offers:

      • Services to prevent eviction
      • Assistance obtaining public benefits
      • Emergency rental assistance
      • Education and job placement assistance
      • Financial counseling and money management
      • Help relocating
      • Short-term financial assistance

        The service is currently available to all NYC residents no matter what your immigration status is (those who do not qualify for Homebase can seek the same assistance from the same providers through FASTEN). Visit HRA’s webpage on Homebase or call 311 and say “homebase” to find a Homebase provider near you.

    • Section 8: If you use an NYC Housing Preservation and Development (HPD) Section 8 voucher and are having trouble paying rent because of income loss, email to receive assistance.
    • NYCHA: NYCHA residents experiencing income loss may qualify for NYCHA’s rent hardship program. A complete loss of income may qualify for NYCHA’s Zero Income Policy. To learn more, call the NYCHA Customer Contact Center at 718-707-7771.

  • COVID-19 Hotel Program
    • The NYC Test & Trace Corps, through its Take Care program, will make sure that anyone who tests positive for COVID-19 and their close contacts will have the resources needed to safely separate in a hotel, free of charge, or at home to help prevent the spread of the virus. Anyone can call 1-212-COVID19 (212-268-4319) and press 5 to book a room. A medical provider will assess your situation and then refer you to a hotel if appropriate.
    • New Yorkers who test positive for COVID-19 or who may have been exposed to the virus can qualify for a FREE hotel room for up to 14 days to safely separate and protect their loves ones.
      • Hotel guests will have FREE:
      • Round-trip transportation to and from the hotel and any necessary medical appointments
      • Private rooms and bathrooms
      • Onsite COVID-19 testing
      • Free Wi-Fi and unlimited local phones calls to stay connected
      • Breakfast, lunch, and dinner daily
      • Medication delivery
      • On site health care services by skilled doctors and nurses
        Telepsychiatry to access expert mental health providers
  • Utilities Assistance
    • Home Energy Assistance Program helps you pay for heating and cooling costs for your home. Some immigrants may qualify. Learn about HEAP Heating Assistance and Cooling Assistance Benefits on AccessNYC. You can apply by calling NYC Department of Social Services at 212-331-3126 or online at
    • New York state law protects New York residents from having their utility services such as gas and electricity shut off due to nonpayment, until the conclusion of the COVID-19 state of emergency (currently set to expire on June 16, 2021). After the state of emergency expires, NY residential customers who state/attest that they have experienced a change in financial circumstances due to the pandemic are also protected from having their service terminated for another 180 days — and will be offered a deferred payment agreement with no late payment charges or penalties. Check the ConEdison website and the National Grid website for more information.
  • Internet and Phone Bill Assistance
    • Starting on May 12, 2021, qualified New York City residents can receive a temporary discount on current or a new monthly broadband subscription as part of the Federal Communications Commission’s Emergency Broadband Benefit (EBB). 
      • Eligible New York City residents can receive a discount of up to $50 per month for broadband service, equipment, and device rentals.
      • They can also receive a one-off discount of up to $100 towards the purchase of a laptop, tablet, or desktop computer (with a co-payment of $10 - $50), where available.
    • A household is eligible if one member of the household: 
      • Participates in the Lifeline program; 
      • Is a Pell Grant recipient; 
      • Qualifies for the free/reduced-price school lunch or breakfast program; 
      • Experienced substantial loss of income since February 29, 2020 (and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; 
      • Or is enrolled in a participating internet service providers’ existing low-income or COVID-19 program.
    • All students enrolled in a New York City public school qualify for this program through the National School Lunch Program (NLSP), a federally run free/reduced price school meal program. Applicants need to provide proof of student enrollment in a public school. Immigration status is not inquired.
    • Applications are open at, and New Yorkers can use IDNYC as proof of identity. Click here for more information on the program, and click here for a list of participating internet service providers. New Yorkers can go to for additional support.

Education and Childcare

  • Blended Learning Expectations 
    • As of December 7, 2020 citywide expectations apply for students to maintain in-person seats. Students attending school in person must attend school on their scheduled in-person days at least one time in the first week of school, and if your child is unable to attend you must contact your child’s school to provide notice and an acceptable reason.
    • Excused absences are acceptable, and exceptions are wider than a typical excused absence, and include but are not limited to:
      • Quarantine/COVID-related absence
      • Quarantine from out-of-state travel – though not an accommodation for the travel itself
      • Your family is looking after a sick relative, or caring for a sibling
      • Your child is not expected for in-person activities, but prefers 'blended' in order to maintain transportation benefits necessary for attending in-person shared instructional sessions

  • Mandatory In-School COVID-19 Testing
    • In order for your child to return to in-person learning, you must submit the consent form for in-school COVID-19 testing. Mandatory in-school testing will happen weekly for a random selection of staff and students in all reopened school buildings.
    • Even if you have already submitted consent, Department of Education encourages you to do so again to ensure your student has the latest form on file by using or creating the NYCSA account or printing and signing the form and bring it to your child’s school on the first day they are back in the school building. 
    • A printable PDF file of a consent form, as well as an exemption form, is available in 10 languages at on the Department of Education COVID Testing page.
  • COVID-19 Safety Tips for Parents and Caregivers of Pre-School and School-Age Children
  • Remote Learning Device Assistance: To help students stay connected during emergencies, the DOE is lending internet-enabled iPads to support remote learning for students. If you would like to request a device for a NYC student in your family, please fill out the Remote Learning Device Request Form.

  • ACS Resources
    • Family Enrichment Centers: NYC Administration for Children’s Services (ACS)  partners with community-based organizations in three neighborhoods to provide Family Enrichment Centers (FECs), which are warm, home-like spaces that provide a range of offerings for and with the community. FECs are now providing remote referrals and support, as well as limited in-person emergency resources. Please contact your local FEC for more information.
      • The C.R.I.B. in East New York
        Office Hours: Operating Remotely 
        646-477- 6780 or
        2779 Atlantic Avenue, Brooklyn, NY 11207
      • Circle of Dreams in Highbridge
        Office Hours: Tues., Weds., Fri., / 11 a.m. to 2 p.m. and Operating Remotely
        266 E. 165th St., Bronx, NY 10456
      • O.U.R. Place in Hunts Point/Longwood 
        Office Hours: Mon.- Fri. / 2 to 4 p.m. and Operating Remotely 
        940 Garrison Avenue, Bronx, NY 10474
    • Community Partnership: ACS has established 11 community-based planning groups that meet monthly. They are now using virtual meetings and e-mail to plan and provide referrals for families. Some partnerships are also providing in-person emergency resources. Learn more about the program on the ACS Office of Community Engagement and Partnerships webpage.  Download the flyer with contact information and hours: English
      • Bedford-Stuyvesant
        Office Hours: Operating Remotely
        Phone: 347-365-3852
      • Bushwick
        Office Hours: Operating Remotely
        Phone: 718-497-6090 ext. 766 (Monday, Thursday)
        718-497-6090 ext. 793 (Tuesday, Wednesday, Friday)
      • East Flatbush
        Office Hours: Operating Remotely
        Phone: 718-758-7802
      • East Harlem
        Office Hours: Operating Remotely
        Phone: 646-345-3614 or 929-431-7798
      • East New York
        Office Hours: Operating Remotely
        Phone: 877-827-7369
      • Elmhurst
        Office Hours: Operating Remotely
        Phone: 718-523-6868 x103
      • Highbridge
        Office Hours: Mon-Fri 10AM-3PM
        Phone: 718-293-4352
      • Hunts Point
        Office Hours: Operating Remotely
        Phone: 917-514-1710 or 646-464-2036
      • Jamaica
        Office Hours: Operating Remotely
        Phone: 718-526-2400 x 2018 or 917-589-3851
      • Mott Haven
        Office Hours: Operating Remotely
        Phone: 347-441-0785 or 914-529-1150
      • Staten Island (North Shore)
        Office Hours: Operating Remotely
        Phone: 917-485-7710

Worker Support and Financial Assistance

  • Workers’ Benefits during the Pandemic
    • If COVID-19 has affected your work, you may be eligible for certain benefits. Refer to the ACCESS NYC chart to understand which benefits you may be able to get in your situation.
    • Unemployment Insurance: Immigrant New Yorkers with work authorization may be eligible for unemployment insurance benefits. New York State is waiving the 7-day waiting period. Visit the New York State Department of Labor website or call 1-888-209-8124. For more information about eligibility and application process, visit the Access NYC Unemployment Benefits FAQ.
    • Pandemic Unemployment Assistance: PUA provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history, and others) who are unable to work as a direct result of the coronavirus public health emergency. Visit the New York State Department of Labor PUA Checklist to see if you qualify.
  • Workers’ Rights
    • Know your rights as a worker and that you have these rights no matter what your immigration status is, including paid safe and sick leave under the New York City law. The NYC Department of Consumers and Worker Protection (DCWP) created a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Visit the DCWP website to download the summary in your preferred language.
    • You may be eligible for emergency paid sick leave for COVID-19 under the New York State law. In some cases, undocumented immigrants are also entitled to paid sick leave. To learn more, visit the New York State Governor’s Office website or call the state’s COVID-19 hotline at 1-888-364-3065.
  • Financial Support
    • Immigrant New Yorkers and/or their children may be eligible for cash assistance in New York. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.
    • You can stop your federal student loan payments without penalty and without accruing interest for at least 60 days. Find out more at
    • Federal student loan payments are automatically suspended, without interest or penalties, through at least September 31, 2021. Loans that do not qualify for this relief include older federal family education loans not owned by U.S. Department of Education, Perkins Loans owned by schools, and private student loans. Find out more at NYC Department of Consumer and Worker Protection’s Student Loan Debt Tips During COVID-19.
    • If you are having financial difficulties in paying home mortgages, your bank may waive your mortgage payment for 90 days under the New York State Department of Financial Services’ mortgage exemption guidance. Call your mortgage lending bank to find out more.
    • Federal student loan payments are automatically suspended, without interest or penalties, from March 13, 2020 to December 31, 2020. Loans that do not qualify for this relief include older federal family education loans not owned by U.S. Department of Education, Perkins Loans owned by schools, and private student loans. Find out more at NYC Department of Consumer and Worker Protection’s Student Loan Debt Tips During COVID-19.
    • If you have student or medical loans overdue for payment to the New York State, you may be temporarily protected from debt collection. Find out more at the New York Attorney General’s website.
    • DCWP provides financial education and counseling, safe and affordable banking options, and income-boosting tax credits. Visit the DCWP website to find out more.
    • DCWP also accepts consumer and labor complaints and continues to provide services online. Check the DWCP website for the list of available services and how to contact the office.
  • Adult Education and Job Search Assistance
    • We Speak NYC: We Speak NYC provides free online educational English language resources and is offering free weekly online classes. Sign up for a class today to meet new people, learn about New York City services available to all New York City residents, regardless of immigration status, and practice speaking English. If you would like to drop in to a class, please visit the schedule of classes here. Anyone can access free resources on the We Speak NYC website without a need to create an account. Multimedia resources include videos, study guides, short stories, and online quizzes, where students can practice reading, listening, and visual literacy skills. There are also materials for educators including lesson plans, and handbooks.
    • Adult Literacy Program: Adult literacy programs provide full instructional and support services to anyone over the age of 16 who is not enrolled or required to be enrolled in school and who is unable to speak, read and/or write the English language well enough to participate in education or training programs conducted in English. The program connects participants to a range of reading, writing, English-language and high school equivalency/General Educational Development (GED) Tests preparation programs. For more information, For more information, visit the NYC Office of Workforce Development’s adult literacy class online portal or call DYCD at: 1-800-246-4646 or 1-646-343-6800.
    • Coursera: The New York State Department of Labor is partnering with Coursera to provide unemployed New Yorkers with access to nearly 4,000 programs across high-growth industries and can hone skills in data science, business, and technology. Many of these programs are pathways to certifications, professional certificates and can help elevate your career. To learn more and sign up, visit the DOL Online Learning with Coursera webpage.
    • Workforce1 Career Centers: The NYC Department of Small Business Services (SBS) prepares and helps New Yorkers to find jobs. Free services offered at the network of Workforce1 Career Centers throughout the five boroughs include job listings, recruitment events, job search resources, veterans’ services, résumé and interview workshops, and training. For more information, visit the ACCESS NYC webpage on Workforce1 or the SBS webpage on Workforce1.
    • HRA Career Services: HRA's Career Services offer Cash Assistance clients training and career service opportunities to help them increase their job skills and build a career that will lead to success and financial security. For more information, visit the HRA Career Services website.

Small Business Support

  • COVID-19 Guidance Compliance
    • New York City Department of Health and Mental Hygiene (DOHMH) provides up-to-date information on the latest COVID-19 guidance for each industry, including the forms you need. Visit the DOHMH COVID-19 guidance for business webpage.
    • New York City Small Business Services (SBS) has published plain language industry guides as a tool for small businesses to adhere to the latest mandatory guidance and to share best practices. For more information on the guides and forms/templates, visit
    • SBS Hotline: SBS has launched a small business hotline to answer the most pressing questions of small business owners as they prepare to re-open. Small Business Advocates and Compliance Advisors will monitor the hotline and have been equipped with the latest guidelines and regulations to share with business owners. Call 888-SBS-4NYC (888-727-4692).
    • SBS Resource Fair and Webinars: SBS is hosting an inter-agency digital resource fair for New York City entrepreneurs looking for the latest up-to-date guidance on recovery and reopening. Representatives from various City agencies will be on hand to answer any questions. SBS and partners will provide information about requirements and guidelines to re-opening, safety plans, financial assistance, regulatory changes, employee support, licensing, inspections, and more. Please visit to sign up for the resource fair and to find all of our digital webinar offerings, which include financial assistance, building a business website, and preparing a business for emergencies.
    • SBS Compliance Consultation: The NYC Department of Small Business Services offers no-cost compliance consultations to help you understand how to comply with key City rules and regulations to avoid receiving common violations. The SBS will not issue violations or fines – the consultants simply help you understand the rules. To sign up for consultations, visit the SBS webpage and fill out the online form.
    • Face Covering: Distribution sites for small businesses looking to obtain face coverings, are now open. With the aid of community partners, these materials are being distributed in all five boroughs to help guarantee the health and safety of small businesses and their employees. Business owners are strongly advised to take advantage of these contactless stations if needed. For a list of distribution sites available, visit
    • License Application and Renewal: Department of Consumer and Worker Protection (DCWP) is extending certain license expiration dates and renewal application deadlines. Visit the DCWP website for more information. Online license application continues to be available on DCWP’s Licenses webpage. For inquiries, email NYC Online Licensing Service Help Desk at
  • Financial Assistance
    • SBS Loans and Grants: NYC Department of Small Business Services (SBS) announced up to $2 million in grant awards to support Community Based Development Organizations (CDBOs) working in in low-to-moderate income (LMI) neighborhoods.
      • Community Revitalization Grants will help nonprofit CBDOs that serve a single LMI neighborhood assess their community needs and carry out merchant organizing, district marketing, and small business support. 
        • Each CR grant will include funding of up to $100,000 per year for three years. Selected CBDOs will use funding to hire a dedicated full-time program manager.
        • Eligible CBDOs serving one LMI neighborhood can learn more and apply at Applications close on June 13th.   
      • Organizational Development (OD) Grants will fund citywide nonprofit organizations that provide technical assistance to multiple CBDOs across the city. Nonprofit technical assistance providers that receive these grants will provide free legal assistance, fiscal and project management, leadership development, coaching, and other programs to build CBDOs’ organizational capacity. 
        • Each OD Grant will include funding of up to $100,000 per year for anywhere between one and three years. 
        • Eligible nonprofit technical assistance providers that design and implement assistance programs applicable to CBDOs across the city can learn more and apply at Applications close on June 6th. 
    • SBA Loans and Grants: The U.S. Small Business Administration (SBA) has loans and grants for small businesses to address the economic impact of COVID-19. Visit the SBA COVID-19 Small Business Guidance and Resources webpage for more information. Some immigrant business owners may be eligible for these loans.
    • Application Assistance: There are small business development centers to help you with applications for these loans and grants. Visit the New York Small Business Development Center website to find the center near you.
  • Eviction Protection
    • Recently enacted state law protects commercial tenants for failure to pay their rents from eviction and late rent fees until August 31, 2021.


City and Community Resources for LGBTQ+ New Yorkers

  • In response to the COVID-19 pandemic, the NYC Unity Project surveyed hundreds of LGBTQ program and service providers across New York City to develop a resource page, which includes up-to-date information on LGBTQ resources still available during the COVID-19 pandemic. Visit the Unity Project's COVID-19 resource page for more information.
  • A list of food pantries and soup kitchens that have explicitly reported commitment to welcoming LGBTQ community members can be found on the Growing Up NYC Food Assistance webpage.
  • To find out about LGBTQ+ friendly events, visit
  • NYC Health + Hospitals/Gotham Health, Judson continues to provide urgent sexual/reproductive care, LGBTQ affirming services, and mental health support for New York City's adolescents and emerging adults during the COVID-19 emergency. The physical space is being temporarily being relocated to NYC Health + Hospitals/Gotham Health, Gouverneur located at 227 Madison Street, New York, NY.
    • In order to adhere to the social distancing directive and to ensure the safety of our staff and patients, those wanting to access these services should first call to receive a comprehensive telephonic assessment. An in-person appointment with a healthcare provider will then be scheduled as medically necessary.
    • The following services are being provided:
      • STI testing and treatment
      • Emergency contraception and birth control
      • PrEP/PEP
      • Urgent GYN needs
      • Gender affirming care, including hormone therapy
      • Pregnancy testing and options counseling
      • Mental health support
    • NYC Health + Hospitals provides care to all New Yorkers, no matter what your immigration status or insurance status is. NYC Health + Hospitals will help you even if you do not have insurance and cannot pay for health care.
    • To make an appointment, call 212-925-5000 (after the language prompt, press 3 to speak with a nurse). Visit NYC Health + Hospitals LGBTQ Health Centers website for more information.

Burial Assistance

  • New York City Human Resources Administration (HRA)'s Burial Assistance Program provides financial support to help low-income people help pay for the burial costs of a loved one. The program is open to all low-income New Yorkers, regardless of immigration status
    • To address the unprecedented impact of the COVID-19 Pandemic, DSS/HRA issued an emergency rule:
      • Increasing the burial allowance from $900 to $1,700 and increasing the cap on burial costs from $1,700 to $3,400.
      • Extending the timeframe for when you can apply to 120 days from the date of the individual's death.
    • Applications received on or after March 12, 2020 will be considered for the increased burial assistance allowance. All applications received will be reviewed regardless of immigration status.
    • For more information, visit HRA's Burial Assistance page, which includes the application forms in 11 languages (social security number is not required) and Frequently Asked Questions.
    • You can also called the HRA Office of Burial Services at 929-252-7731. Please leave a message and a staff member will return your call before the end of the next business day.
  • If your loved one passed away at NYC Health + Hospitals, you can contact the Patient & Guest Relations department to seek assistance in identifying their bodies and planning the next steps. The direct phone number for each facility can be found below.
    • Bronx
      • NYC Health + Hospitals/Jacobi
      • NYC Health + Hospitals/Lincoln
      • NYC Health + Hospitals/North Central Bronx
    • Brooklyn
      • NYC Health + Hospitals/Coney Island
      • NYC Health + Hospitals/Kings County
      • NYC Health + Hospitals/Woodhull
    • Manhattan
      • NYC Health + Hospitals/Bellevue
      • NYC Health + Hospitals/Harlem
      • NYC Health + Hospitals/Metropolitan
    • Queens
      • NYC Health + Hospitals/Elmhurst
      • NYC Health + Hospitals/Queens

  • For more information, visit the MOIA COVID-19 Frequently Asked Questions funerals and burials section.

Public Safety and Protection Against Harassment or Discrimination

  • Hate and discrimination against anyone on the basis of their race, national origin, or other status is not tolerated in New York City. The NYC Commission on Human Rights, Mayor's Office for the Prevention of Hate Crimes, and NYPD are monitoring and responding to reported hate and bias incidents resulting from fear and stigma related to COVID-19.
    • Call 311 to report harassment or discrimination.
    • Call 911 if you are the victim of a hate crime or witness what you believe to be a hate crime. NYPD officers will not ask about the immigration status of anyone seeking help.
    • Visit for information on how to report hate and bias incidents related to COVID-19, and access victim and mental health support.

  • NYC Family Justice Centers are available by phone to provide assistance to domestic violence survivors, including immediate safety planning, shelter assistance, legal assistance, mental health and counseling services, and other vital resources. You may be asked to leave a message, and someone will get back to you as quickly as possible.
    • From Monday to Friday, 9 a.m. to 5 p.m., you can call the center location near you.
      • For NYC Family Justice Center, Bronx, call 718-508-1220
      • For NYC Family Justice Center, Brooklyn, call 718-250-5113
      • For NYC Family Justice Center, Manhattan, call 212-602-2800
      • For NYC Family Justice Center, Queens, call 718-575-4545
      • For NYC Family Justice Center, Staten Island, call 718-697-4300
    • In the evenings or weekends, call NYC's 24-hour Domestic Violence Hotline at 800-621-HOPE (4673).

  • For more information and resources, visit the COVID-19 webpage of the Mayor's Office to End Domestic and Gender-Based Violence.

Status of Immigration Proceedings and Enforcement

  • ActionNYC is the City's initiative that provides free, safe, and confidential legal immigration help for New Yorkers. The program is currently adjusting during this time to allow for immigration screenings by phone to comply with social distancing (staying at least six feet away from people who do not live in your household). For any questions or concerns you have regarding immigration status, including COVID-19-related changes, call 800-354-0365 Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say "ActionNYC."

  • NYC Office of Civil Justice provides free legal services to New Yorkers in need, including tenants, immigrants, low-wage workers and other New Yorkers facing civil legal challenges. Visit the NYC Office of Civil Justice website to find out more.

  • United States Citizenship and Immigration Services (USCIS) has resumed in-person naturalization oath ceremonies, with social distancing guidelines. Interviews and biometrics appointments have also resumed. All applicants and legal representatives will receive reschedule notices by mail. Visit (for Spanish, visit the Respuesta de USCIS al Coronavirus 2019 webpage). If you have questions (including re-scheduling of your appointment), call the USCIS hotline 1-800-375-5283, Monday through Friday from 8 a.m. to 8 p.m.
    • The USCIS New York asylum office has resumed its services and are conducting in-person interviews. Reschedule notices will be sent to asylum applicants.

  • Immigration and Customs Enforcement (ICE) has modified its policies in response to the COVID-19 pandemic. For more information, visit
    • Visits to people in ICE detention are currently not allowed for family and friends. For attorneys, some legal visitation continues. However, ICE is encouraging video visitation for attorneys where possible and requiring those visiting in person to provide their own personal protective equipment and they may be subject to testing at the facility. Attorneys should contact the individual facilities for details and updates.
    • ICE cancelled all in-person check-ins for people who are not detained. Telephonic check-ins are still happening.
    • Arrests by ICE continue. ICE has said they will implement some limitations on who they will arrest and that they will not carry out arrests at or near health care facilities except in extraordinary circumstances.

Consumer Fraud Protection

  • Price gouging is illegal for any personal or household good or any service that is needed to prevent or limit the spread of or treat COVID-19. This means businesses cannot increase prices of these types of goods and services by 10% or more. Find out more by visiting the DCWP website. If you think a store excessively increased the price of these items beginning in March, file a complaint online or call 311 and say "Overcharge."

  • provides information and translated resources on scams, funeral planning tips, debt collection cease communications, student loans, free tax prep, license expiration and renewal dates, price gouging, and more.

  • Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. Scammers have come up with numerous ways to defraud people in connection with COVID-19. These scams may be phone calls, emails, text messages, or sometimes even in person. It is important to be aware of them and know what to do if you encounter one. Some of the common categories of COVID-19 scams include:
    • Fake Government Calls/Emails/Texts. Legitimate government agencies do not call unexpectedly asking for money, especially in the form of gift cards. Most payments can be done through their official websites.
    • Charity Scams. Always do your research before donating to a charity organization or person setting up a GoFundMe page. All legitimate charities must be registered with the New York Attorney General's Charities Bureau. Never donate in cash, by gift card, or by wiring money.
    • Fake "Anti-COVID-19" Products and Medicines. Do not use products or medicines promoted as "anti-COVID-19" unless approved by a health care provider. There are currently no products proven to treat or prevent COVID-19.
    • COVID-19 Home Test Kits. Ignore any online offers for vaccinations and home test kits for COVID-19. If someone unexpectedly knocks on your door claiming to be from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), or NYC Department of Health and Mental Hygiene (DOHMH) to conduct a "COVID-19 test" – dial 911.
    • Personal Protective Equipment Scams. Beware of fake calls to your business requesting money for Personal Protective Equipment (PPE). The caller may state that a manager had placed an order for PPE for the company and a money order is needed to be sent prior to delivery.
    • Phishing Scams. Phishing emails, text messages, or social media posts often contain a link or ask you to provide personal information. Always verify the email address or link before clicking or responding.
    • Unknown Callers and Robocalls. Scammers may call you or use illegal robocalls to pitch everything from scam COVID-19 treatments to work-at-home schemes. Beware of calls threatening to disconnect gas and electric services unless you pay immediately.
    • Debt Relief Scams. If you receive a call claiming to offer debt relief, do not engage.
    • Counterfeit Coupons. Beware of fake coupon deals circulating on social media. The coupon link may take you to a third-party site and ask for your personal information in order to receive the coupon.
    • Tax Loans. Beware of any promise to give you a "bigger" refund through deductions and credits.
    • Puppy Scams. It is important that you research the website before making any purchases. Fraudulent pet sites may advertise animals that don't exist and are never shipped. It is best practice to not buy a pet without seeing it in person.
    • Student Loan Scams. Most federal student loan payments are automatically suspended, without interest or penalties, until September 30. Student loan holders do not have to take any action to have them suspended. If you are contacted by someone claiming they can get you into the program faster or for free, it is a scam.
  • For more information on how to discern a scam and tips to protect yourself, visit for the COVID-19 scam safety tips fact sheet.

  • If you suspect fraud related to COVID-19, call New York State Attorney General's Office at 800-771-7755 or call New York State Division of Consumer Protection at 800-697-1220.
    • If you feel you are in immediate danger, please call 911.

  • Visit the New York Attorney General's COVID-19 Resource Guide to learn about your rights, resources available to you, and consumer protection tips during this time

Additional Resources