Resources for Immigrant Communities During COVID-19 Pandemic

This website provides human translations into ten languages designated by Local Law 30.

Other languages are provided through Google Translate.

The City of New York is committed to helping New Yorkers significantly affected by the Coronavirus 2019 (COVID-19) pandemic. Many city services are available to all New Yorkers no matter what your immigration status is and regardless of your ability to pay, although other eligibility requirements may apply.

This information is up to date as of May 15, 2020. The information on available services and resources is frequently changing. For additional information, visit and follow @NYCImmigrants on Twitter.

Click a topic, or press the enter key on a topic, to reveal its answer.

Downloadable Resource Guide

COVID-19 Guidance and Treatment

  • New Yorkers must stay home as much as possible. If you have mild to moderate symptoms of COVID-19, isolate yourself at home immediately. After three to four days, if you still feel sick, contact your health care provider.

    • If you need help finding a doctor or getting medical care, call Health + Hospitals' hotline 844-NYC-4NYC (844-692-4692). The City of New York will provide medical care no matter what your immigration status is and whether you can pay for it or not.

    • Use telephone, text, telemedicine (video conferencing), or a patient portal to speak you're your doctor rather than going to your doctor in person. You and your doctor will decide if you need to seek medical care outside of your home.

    • If you have trouble breathing, persistent pain or pressure in the chest, new confusion or inability to stay awake, blue lips or face, go to an emergency room or call 911. This is not a complete list. If you are concerned you may be experiencing a medical emergency, contact your provider immediately or call 911.

    • Pediatric multisystem inflammatory syndrome (PMIS) is a new health condition appearing in children in New York City (NYC) and elsewhere. Some doctors think the condition is related to having COVID-19. If your child has symptoms, including persistent fever, rash, abdominal pain, vomiting, call your doctor immediately (or the H+H hotline 844-NYC-4NYC if you do not have a doctor). Download the PMIS fact sheet.

    • Visit the New York City Department of Health's Coronavirus website for the latest health guidance and tools in multiple languages.

    • The City of New York is NOT setting up COVID-19 tests directly with patients. If you receive such a call, it is a scam. Only discuss your personal health information, including any needed tests, with your health care provider.

  • It is critical that people who do not live in the same household stay at least six feet away from each other at all times.

  • People who do not show symptoms may still be able to spread COVID-19. A face covering can help prevent you from spreading COVID-19 to other people, so you should wear one whenever you leave the home.

    • New Yorkers must wear face coverings in public, especially when they are not able to stay at least six feet away from others. A face covering is a well-secured paper or cloth that covers your nose and mouth and should be worn whenever you leave home. For more information about what type of face covering should be used and how, visit The City is distributing facial coverings free of charge. For more information, visit

    • All essential City of New York employees must wear face coverings when interacting with the public while on duty. The City is distributing face coverings to essential City workers through City agencies.

    • Stores should require customers to wear face coverings to protect employees and customers. Business owners are advised to post signs to help enforce this guidance.

  • NYC is expanding COVID-19 testing criteria. Seek a COVID-19 test if you:
    • Have COVID-19 symptoms, regardless of age, chronic conditions or occupation,

    • Come in close contact with a confirmed COVID-19 patient, regardless of symptoms, or

    • Work in a congregate residential setting (nursing home, shelter, or adult care facility), regardless of symptoms

    Visit to find a community testing site near you.

  • The City's guidance on what you should do regarding the COVID-19 pandemic is frequently updated. To stay up to date with the latest information, visit Information is available in over 20 languages.

    • For real-time text updates on COVID-19 in English, text COVID to 692-692.

    • For real-time updates in Spanish, text COVIDESP to 692-692.

    • The real-time updates can also found in English, Spanish and Chinese on Twitter. Follow @NotifyNYC, @NNYCSpanish and @NNYCChinese.

  • New Yorkers who have symptoms or tested positive for COVID-19, have come into contact with someone who may have COVID-19, or are currently in quarantine can update the City on their status. Visit the NYC COVID-19 Engagement Portal for more information.

COVID-19 and Immigration Concern

  • Getting care, treatment, or testing for COVID-19 will NOT make you a "public charge" or hurt your ability to apply for a green card. Getting charity or discounted medical care will not hurt your ability to apply for a green card. There is no "public charge" test when green card holders apply for citizenship. Seek care without fear.

  • United States Citizenship and Immigration Services (USCIS) has announced that treatment and preventive services for COVID-19 will not negatively impact the outcome for any person subject to the "public charge" test, even if the treatment and/or preventive services are provided or paid for by one or more public benefits considered under the "public charge" test. Visit the USCIS Public Charge page to learn more

  • Many immigrants are not affected by the "public charge" test. There is no "public charge" test when green card holders apply for citizenship.

  • Not all public, services, programs or benefits are considered "public benefits" under the "pubic charge" test. For example, the following services and programs are NOT considered "public benefits," even for immigrants who are subject to the "public charge" test":

    • Healthcare services and most health insurance except non-emergency Medicaid

    • While Medicaid is included, the following Medicaid benefits are excluded:

      • Emergency Medicaid

      • Services funded by Medicaid but provided under the Individuals with Disabilities Education Act (IDEA)

      • School-based services or benefits funded by Medicaid

      • Medicaid benefits received by children under the age of 21

      • Medicaid benefits received by a woman during pregnancy + 60 days

    • Many types of food assistance, such as the Special Supplemental Nutrition Program for Women, Infants and Children (WIC), food pantries, Grab and Go meals at school, and more (except SNAP; see "Food" section below)

    • Unemployment benefits

  • There are strong privacy protections in place for all health care patients regardless of immigration status. Under federal law, hospitals and clinics do not share patient information without patient authorization, unless required to do so by law.

  • If you have questions about immigration and public benefits, call the free, confidential ActionNYC hotline at 800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say "Public Charge" to access timely and trusted information and connections to legal help.

Health Care and Wellbeing

  • NYC Health + Hospitals provides care to all New Yorkers, no matter what your immigration status or insurance status is. NYC Health + Hospitals will help you even if you do not have insurance and cannot pay for health care. This is true for all types of health care services, including emergency care, doctor's visits, medications, long-term care, and hospital stays. Visit Visit NYC Health + Hospitals, or call 844-NYC-4NYC (844-692-4692) or 311.

  • NYC Care is a health care access program that guarantees low-cost and no-cost services offered by NYC Health + Hospitals to New Yorkers who do not qualify for or cannot afford health insurance. Visit, or call 646-NYC-Care (646-692-2273) or 311.

    • To comply with social distancing (staying at least six feet away from people who do not live in your household), NYC Care staff members will take your contact information and call you back for enrollment when in-person meetings are permitted.

  • New York City is home to many community health centers that provide medical care on a sliding-fee basis, depending on your income. This care is available to everyone, regardless of immigration status. Human Resources & Services Administration (HRSA) provides information on community health centers near you. Visit or the NYC low- to no-cost care option list to find a location near you.

  • • Community testing sites operated by NYC Health + Hospitals use self-collection of swabs to minimize contact between patients and health care workers. Free and convenient walk-in testing is now available at the following locations. No appointment is necessary. Visit to find a community testing site near you.

  • If you are feeling anxious, stressed or overwhelmed, connect with trained counselors at NYC Well, the City's free, confidential helpline available in 200+ languages. Call 888-NYC-WELL (888-692-9355), text WELL to 65173, or chat online at

  • New Yorkers can access NYC Health Department's COVID-19 Coping and Emotional Wellbeing webpage and ThriveNYC's resource guide for mental health support at home.

  • Visit NYC Well's website, which offers a number of well-being and emotional support applications that can help you cope.

  • Call the New York State's COVID-19 Emotional Support Helpline at 844-863-9314 to talk to specially trained volunteer professionals. They are available to listen, support and offer referrals from 8 a.m. to 10 p.m., seven days a week.

Health Insurance

  • Many low- to no-cost health insurance plans are available to immigrants, including undocumented children and pregnant people. Medicaid, Child Health Plus, and Essential Plan are available all year around. Qualified Health Plans from the New York State of Health, the state's official health plan marketplace, are available until June 15, 2020. Visit New York State of Health or call 311.

    • Due to the COVID-19 pandemic, in-person health insurance enrollment services will be suspended until further notice. During this period, you can sign up online or call to schedule a telephone enrollment appointment. Help is available regardless of immigration status and in many languages. Visit the NYC Department of Health and Mental Hygiene website to make an appointment, or call 311. You can also text CoveredNYC to 877-877 to communicate in English. Text SeguroNYC to 877-877 to communicate in Spanish.

  • Community Health Advocates (CHA) helps New Yorkers navigate the complex health care system by providing individual assistance and education to communities throughout New York State. CHA provides assistance on how to use health insurance, resolve medical billing and debt issues, and dispute coverage denials and eligibility determinations. CHA has a language line that can provide translation services in more than 170 languages. Call the hotline at 888-614-5400, Monday to Friday from 9 a.m. to 4 p.m.


  • Supplemental Nutrition Assistance Program (SNAP), or food stamps, helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores. Some immigrants may be eligible for the program. Online application and renewal can be done via ACCESS HRA, the city's online portal that allows you to apply for and manage your public benefits case. For more information about SNAP benefits and eligibility, visit the Human Resources Administration (HRA)'s webpage on SNAP or call HRA's Infoline at 718-557-1399.

    • SNAP recipients in NYC can shop online for groceries at Amazon, Shoprite, or Walmart. Be sure to confirm that an online store delivers to your home address. Visit HRA's webpage on SNAP online shopping.

    • If you have questions about immigration and public benefits such as SNAP, call the free, confidential ActionNYC hotline at 800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say "Public Charge" to access timely and trusted information and connections to legal help.

  • The services listed below are provided for free to all New Yorkers no matter what your immigration status is. Undocumented immigrants can also receive these services, and doing so will NOT make you a "public charge" or hurt your ability to apply for a green card. There is no public charge test when green card holders apply for citizenship.

    • New York City's food pantries provide groceries, and community kitchens provide hot meals. There is no income limit. Find locations near you using the interactive maps of FoodHelpNYC or Food Bank NYC. You can also call 311 and say "food pantries."

    • Three meals a day are available for all New York residents at meal hubs citywide. Meal Hubs operate Monday to Friday from 7:30 a.m. to 11:30 a.m. for children and families, and from 11:30 a.m. to 1:30 p.m. for adults. No registration, identification, or documentation is required to pick up these meals. No one will be turned away, and all adults and children can pick up three meals at one time. Parents or guardians may pick up meals for their children. No dining space is available, so meals must be eaten outside of meal hubs. Vegetarian and halal options available at all sites. A number of sites offer exclusively kosher meals. No registration or ID is required. Visit the Department of Education's free meal location finder website or call 311. You can also text FOOD to 877-877 to communicate in English. Text COMIDA to 877-877 for Spanish.

    • If you cannot leave your home, do not have anyone who can bring you food, and you are not able to use private delivery options, you may be eligible to get meals delivered directly to your home. Visit the NYC COVID-19 Food Assistance Resources website and go to the "NYC Food Delivery Assistance" section. You can also call 311 and say "Get Food."

    • The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides free healthy food and other services to low-income women and children. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.

    • If you want to purchase fresh produce but cannot leave home, numerous local and national businesses now offer home delivery options. The list of businesses can be found on the NYC COVID-19 Food Assistance Resources website (go to the "Grocery Delivery Options").

    • One week of free groceries are available to all New Yorkers in five boroughs at the Neighborhood Opportunity Network (NeON) Nutrition Kitchens, in partnership with the Food Bank of NYC and the NYC Young Men's Initiative (YMI). Visit the NeON Nutrition Kitchen webpage.

Housing and Utility

  • All residential and commercial eviction proceedings and pending eviction orders have been suspended in New York until August 20, 2020 – for everyone, no matter what your immigration status is. This means that your landlord cannot make you leave your home or your business space for failure to pay rent during this time. At this time, there is no rent forgiveness or suspension in effect.

  • In response to the COVID-19/coronavirus emergency, HRA's Office of Civil Justice (OCJ) has partnered with nonprofit legal services providers across New York City to offer free legal advice and counseling to NYC residential renters in need of assistance with legal issues related to their housing over the phone.

    • The hotline provides guidance on how to access city benefits or apply for assistance, free legal advice, and other resources available to help all New Yorkers—regardless of ZIP code, income, or immigration status—address tenancy issues during the COVID-19 crisis.

    • Call 311, Monday through Friday, 9:00 am to 5:00 pm, to receive over-the-phone legal assistance with legal questions or issues about tenancy, eviction or landlord-tenant disputes. You can also visit the HRA Legal Services for Tenants webpage or email

  • If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for Emergency Cash Assistance. Some immigration restrictions apply. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.

  • The Homebase program can help NYC residents at imminent risk of losing their housing and entering the shelter system. Visit HRA's webpage on Homebase or call 311. Homebase offers:

    • Services to prevent eviction
    • Assistance obtaining public benefits
    • Emergency rental assistance
    • Education and job placement assistance
    • Financial counseling and money management
    • Help relocating
    • Short-term financial assistance

    The service is available to all NYC residents no matter what your immigration status is. Visit HRA's webpage on Homebase or call 311 and say "homebase."

  • If you use an NYC Housing Preservation and Development (HPD) Section 8 voucher and are having trouble paying rent because of income loss, email to receive assistance.

  • NYCHA residents experiencing income loss may qualify for NYCHA's rent hardship program. A complete loss of income may qualify for NYCHA's Zero Income Policy. To learn more, call the NYCHA Customer Contact Center at 718-707-7771.

  • New York City is providing temporary hotel accommodation to the following groups of individuals:

    • New Yorkers experiencing homelessness:

      • NYC Department of Homeless Services will work with the shelter population

    • New Yorkers who (1) are currently working or volunteering to provide care and/or provide services (clinical or nonclinical) in a healthcare, community-based or home-based setting; (2) are at risk of being exposed to or contracting COVID-19, and; (3) may not be able to temporarily live at home in order to minimize exposure:

      • This can include (but is not limited to) physicians, nurses, home health aides, social workers, maintenance workers, and food service workers.

      • Learn more and apply online by visiting

    • New Yorkers who have COVID-19 symptoms or live with someone who has COVID-19 and are unable to live apart from others in their household:

    • Individuals who tested positive for or have mild to moderate symptoms of COVID-19 and are in need of self-isolation or quarantine:

      • In the program launched by NYC Department Health and Mental Hygiene, community health clinics will conduct medical screening and refer clients who meet the eligibility criteria to the city's temporary hotel accommodation program.

      • The medical screening may be done via telemedicine (such as online video consultation) or in person.

      • For more information (including which community health clinics to contact), visit

      • Download the flyer: English | Español

  • Home Energy Assistance Program helps you pay for heating and cooling costs for your home. Some immigrants may qualify. Learn about HEAP Heating Assistance and Cooling Assistance Benefits on AccessNYC. You can apply by calling NYC Department of Social Services at 212-331-3126 or online at

    • Get help paying for the cost and installation of air conditioning units and fans through the Cooling Assistance Benefit. The benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. Application has opened on May 1, 2020.

    • Get help paying your heating and utility bills through the Home Energy Assistance Program (HEAP). The benefit helps paying for fuel, your utility bills, equipment and/or repairs. The enrollment period is extended until June 30, 2020.

  • ConEdison has agreed to not shut off electricity services for failure to pay utility bills and to waive late penalty fees. National Grid has also said it will not disconnect gas service for failure to pay the bills at least until the end of April. Check the ConEdison website and the National Grid website for more information.

  • Comcast, AT&T, and Verizon have agreed to not terminate internet services for 60 days if you are not able to pay their bills due to the disruptions caused by the coronavirus outbreak.

  • Comcast is offering two months free internet with speed up to 25 Mbps to new low-income customers. Visit the Comcast Internal Essentials website to find out more.

  • Metro PCS, T-Mobile, Sprint, AT&T and Comcast Xfinity are all lifting their data caps for cell phone subscribers for at least 60 days. Contact your cellphone provider for more information.

  • Verizon is automatically adding an additional 15GB of 4G LTE data to consumer and small business shared data plans, hotspots and jetpacks to be used from May 1 through May 31. There is no action needed as this data will automatically be added to consumer and small business accounts.

  • Until further notice, all Xfinity WiFi Public Hotspots are now open to everyone on the "xfinitywifi" SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access. Visit the Xfinity WiFi website to find a WiFi Public HotSpot and learn more.

Education and Childcare

  • Remote learning will continue for the rest of the 2019-2020 school year as schools remain closed. This means students are taking their classes from home using the internet. The Department of Education (DOE) is lending internet-enabled iPads to students in need. The cellular data plan is included. Find out more at or call 311.

  • DOE has learn-at-home resources in English for students in grades Pre-K through 12.

  • NYC Administration for Children's Services (ACS) has a virtual COVID-19 resource guide for parents and children, including parenting tips, suggested activities during quarantine, and resources for basic needs.

  • ACS partners with community-based organizations in three neighborhoods to provide Family Enrichment Centers (FECs), which are warm, home-like spaces that provide a range of offerings for and with the community. FECs are now providing remote referrals and support, as well as limited in-person emergency resources. Please contact your local FEC for more information.

    • The C.R.I.B. in East New York
      Office Hours: Operating Remotely
      Phone: 646-477-6780
      2779 Atlantic Avenue
      Brooklyn, NY 11207

    • Circle of Dreams in Highbridge
      Office Hours: Tues., Weds., Fri., / 11 a.m. to 2 p.m. and Operating Remotely
      Phone: 718-618-5559
      266 E. 165th Street
      Bronx, NY 10456

    • O.U.R. Place in Hunts Point/Longwood
      Office Hours: Mon.- Fri. / 2 to 4 p.m. and Operating Remotely
      Phone: 917-945-1152
      940 Garrison Avenue
      Bronx, NY 10474

  • ACS has established 11 community-based planning groups that meet monthly. They are now using virtual meetings and e-mail to plan and provide referrals for families. Some partnerships are also providing in-person emergency resources. Learn more about the program on the ACS Office of Community Engagement and Partnerships webpage.

    • Download the flyer with contact information and hours: English

    • Bedford-Stuyvesant
      Office Hours: Operating Remotely
      Phone: 347-365-3852

    • Bushwick
      Office Hours: Operating Remotely
      Phone: 718-497-6090 ext. 766 (Mon, Thu)
      718-497-6090 ext. 793 (Tue, Wed, Fri)

    • East Flatbush
      Office Hours: Operating Remotely
      Phone: 718-758-7802

    • East Harlem
      Office Hours: Operating Remotely
      Phone: 646-345-3614 or 929-431-7798

    • East New York
      Office Hours: Operating Remotely
      Phone: 877-827-7369

    • Elmhurst
      Office Hours: Operating Remotely
      Phone: 718-523-6868 x103

    • Highbridge
      Office Hours: Mon-Fri 10AM-3PM
      Phone: 718-293-4352

    • Hunts Point
      Office Hours: Operating Remotely
      Phone: 917-514-1710 or 646-464-2036

    • Jamaica
      Office Hours: Operating Remotely
      Phone: 718-526-2400 x 2018 or 917-589-3851

    • Mott Haven
      Office Hours: Operating Remotely
      Phone: 347-441-0785 or 914-529-1150

    • Staten Island (North Shore)
      Office Hours: Operating Remotely
      Phone: 917-485-7710

  • The New York Public Library (NYPL) offers free online tutoring for students. Students can receive online homework help one-on-one from tutors daily from 2 to 11 p.m. Tutors are available in English and Spanish, from early elementary through high school grades, in core subject areas. Video content and other resources are also available 24 hours a day. Families will need a New York Library card to access this service, and can apply for a card on the New York Public Library website.

  • We Speak NYC provides free online educational English language resources and is offering free weekly online classes. Sign up for a class today to meet new people, learn about New York City services available to all New York City residents, regardless of immigration status, and practice speaking English. If you would like to drop in to a class, please visit the schedule of classes here. Anyone can access free resources on the We Speak NYC website without a need to create an account. Multimedia resources include videos, study guides, short stories, and online quizzes, where students can practice reading, listening, and visual literacy skills. There are also materials for educators including lesson plans, and handbooks.

  • There are a number of free internet options for K-12 students and university students:

    • Charter Spectrum provides the first two months of internet with speeds up to 100 Mbps for free to new customers. Installation fees will be waived for those who qualify for the offer. Call 844-488-8395.

    • Suddenlink and Optimum, both owned by Altice USA, are offering 60 days of free internet with speeds up to 30 Mbps to new customers. Call 866-200-9522 if you live in an area with Optimum internet service, or call 888-633-0030 if you live in an area with Suddenlink internet service.

    • Cox is offering the first month of its internet program, Connect2Compete, for free to low income customers with children (K-12 or younger) until May 12, 2020.

  • The City provides free childcare at Regional Enrichment Centers (RECs) for certain front-line workers. The enrollment is available to first responders, health care workers, transit workers, grocery store essential staff, pharmacy essential staff, and many frontline City workers. The City is evaluating capacity to serve others. RECs are open from 7:30 a.m. to 6:30 p.m., Monday to Friday, for children in pre-kindergarten up to grade 12. Meals will be provided. Visit DOE's Regional Enrichment Center website or call 311 to learn more about the services and the full list of workers eligible for free childcare.

  • If you are a parent who needs childcare while you work during the pandemic, you can submit a request to be matched with a safe, low-cost option for your family through

Worker Support and Financial Assistance

  • If COVID-19 has affected your work, you may be eligible for certain benefits. Refer to the ACCESS NYC chart to understand which benefits you may be able to get in your situation.

  • On March 25th, 2020, the federal government passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). As part of the CARES Act, the government is sending Economic Impact Payments to many people in the United States who make less than a certain amount of money.

    • You may be eligible for the Economic Impact Payment if you

      • Are a U.S. citizen or U.S. resident alien;

      • Cannot be claimed as a dependent on someone else's return;

      • Have a Social Security number (SSN) that is valid for employment (valid SSN); and

      • Have adjusted gross incomes up to $99,000 individually or $198,000 jointly.

    • In case of a family, both parents must have valid Social Security Numbers and children claimed as dependents must also have valid Social Security Numbers. (Exception: If either spouse is a member of the U.S. Armed Forces at any time during the taxable year, then only one spouse needs to have a valid SSN.)

    • For more information, visit ACCESS NYC.

  • Know your rights as a worker and that you have these rights no matter what your immigration status is, including paid safe and sick leave under the New York City law. The NYC Department of Consumers and Worker Protection (DCWP) created a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Visit the DCWP website to download the summary in your preferred language.

  • You may be eligible for emergency paid sick leave for COVID-19 under the New York State law. In some cases, undocumented immigrants are also entitled to paid sick leave. To learn more, visit the New York State Governor's Office website or call the state's COVID-19 hotline at 888-364-3065.

  • Immigrant New Yorkers with work authorization may be eligible for unemployment insurance benefits. New York State is waiving the 7-day waiting period. Visit the New York State Department of Labor website or call 888-209-8124. For more information about eligibility and application process, visit the Access NYC Unemployment Benefits FAQ.

  • Pandemic Unemployment Assistance (PUA) provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history, and others) who are unable to work as a direct result of the coronavirus public health emergency. Visit the New York State Department of Labor PUA Checklist to see if you qualify.

  • Immigrant New Yorkers and/or their children may be eligible for cash assistance in New York. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.

  • You can stop your federal student loan payments without penalty and without accruing interest for at least 60 days. Find out more at

  • If you are having financial difficulties in paying home mortgages, your bank may waive your mortgage payment for 90 days under the New York State Department of Financial Services' mortgage exemption guidance. Call your mortgage lending bank to find out more.

  • Federal student loan payments are automatically suspended, without interest or penalties, from March 13, 2020 to September 13, 2020. Loans that do not qualify for this relief include older federal family education loans not owned by U.S. Department of Education, Perkins Loans owned by schools, and private student loans. Find out more at NYC Department of Consumer and Worker Protection's Student Loan Debt Tips During COVID-19.

  • If you have student or medical loans overdue for payment to the New York State, you may be temporarily protected from debt collection. Find out more at the New York Attorney General's website.

  • DCWP provides financial education and counseling, safe and affordable banking options, and income-boosting tax credits. Visit the DCWP website to find out more.

  • DCWP also accepts consumer and labor complaints and continues to provide services online. Check the DWCP website for the list of available services and how to contact the office.

  • Healthcare providers, transit employees, and first responders can obtain a free 30-day Citi Bike membership by signing up through their employers. Visit the Citi Bike Critical Workforce program webpage to find out more.

Small Business Support

  • The U.S. Small Business Administration (SBA) has loans and grants for small businesses to address the economic impact of COVID-19. Visit the SBA COVID-19 Small Business Guidance and Resources webpage for more information. Immigrant business owners may be eligible for these loans.

  • Generally speaking, there are following options for business owners with an existing loan from SBA:

    • Paycheck Protection Program (PPP)
    • Economic Injury Disaster Loan (EIDL)

      • EIDL is a low-interest loan of up to 30 years. However, you might not have to start repaying for one year.

      • This program is for any small business with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons) as well as non-profit organizations affected by COVID-19.

      • Applicants who are declined for a loan may receive EIDL Emergency Advance, a $10,000 grant that does not have to be paid back

      • Visit the Access NYC website on EIDL or SBA Economic Injury Disaster Loan Program website to get more information and apply.

    • Express Bridge Loans

      • This program allows small businesses who currently have an existing business relationship with an SBA Express Lender to access up to $25,000 quickly. The business must have had an existing banking relationship with a lending bank on or before the date of the applicable disaster.

      • If a small business has an urgent need for cash while waiting for decision and disbursement on an Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.

      • For more information, visit the SBA Express Bridge Loans Pilot Program website.

    • Debt Relief

      • If you have an existing loan from SBA, you may be eligible for loan forgiveness.

      • SBA will automatically pay the principal, interest, and fees of current 7(a), 504, and microloans for a period of six months.

      • SBA will also automatically pay the principal, interest, and fees of new 7(a), 504, and microloans issued prior to September 27, 2020.

      • For more information, visit the SBA Debt Relief website.

  • Call the SBA Customer Service Center at 800-659-2955 or (TTY: 800-877-8339) or email to find out more.

  • There are small business development centers to help you with applications for these loans. Visit the New York Small Business Development Center website to find the center near you.

  • Department of Consumer and Worker Protection (DCWP) is extending certain license expiration dates and renewal application deadlines. Visit the DCWP website for more information. Online license application continues to be available on DCWP's Licenses webpage. For inquiries, email NYC Online Licensing Service Help Desk at

City and Community Resources for LGBTQ+ New Yorkers

  • In response to the COVID-19 pandemic, the NYC Unity Project surveyed hundreds of LGBTQ program and service providers across New York City to develop a resource page, which includes up-to-date information on LGBTQ resources still available during the COVID-19 pandemic. Visit the Unity Project's COVID-19 resource page for more information.

  • A list of food pantries and soup kitchens that have explicitly reported commitment to welcoming LGBTQ community members can be found on the Growing Up NYC Food Assistance webpage.

  • NYC Health + Hospitals/Gotham Health, Judson continues to provide urgent sexual/reproductive care, LGBTQ affirming services, and mental health support for New York City's adolescents and emerging adults during the COVID-19 emergency. The physical space is being temporarily being relocated to NYC Health + Hospitals/Gotham Health, Gouverneur located at 227 Madison Street, New York, NY.

    • In order to adhere to the social distancing directive and to ensure the safety of our staff and patients, those wanting to access these services should first call to receive a comprehensive telephonic assessment. An in-person appointment with a healthcare provider will then be scheduled as medically necessary.

    • The following services are being provided:
      • STI testing and treatment
      • Emergency contraception and birth control
      • PrEP/PEP
      • Urgent GYN needs
      • Gender affirming care, including hormone therapy
      • Pregnancy testing and options counseling
      • Mental health support

    • NYC Health + Hospitals provides care to all New Yorkers, no matter what your immigration status or insurance status is. NYC Health + Hospitals will help you even if you do not have insurance and cannot pay for health care.

    • To make an appointment, call 212-925-5000 (after the language prompt, press 3 to speak with a nurse). Visit NYC Health + Hospitals LGBTQ Health Centers website for more information.  

Public Safety and Protection Against Harassment or Discriminiation

  • Hate and discrimination against anyone on the basis of their race, national origin, or other status is not tolerated in New York City. The NYC Commission on Human Rights, Mayor's Office for the Prevention of Hate Crimes, and NYPD are monitoring and responding to reported hate and bias incidents resulting from fear and stigma related to COVID-19.

    • Call 311 to report harassment or discrimination.

    • Call 911 if you are the victim of a hate crime or witness what you believe to be a hate crime. NYPD officers will not ask about the immigration status of anyone seeking help.

    • Visit for information on how to report hate and bias incidents related to COVID-19, and access victim and mental health support.

  • NYC Family Justice Centers are available by phone to provide assistance to domestic violence survivors, including immediate safety planning, shelter assistance, legal assistance, mental health and counseling services, and other vital resources. You may be asked to leave a message, and someone will get back to you as quickly as possible.

    • From Monday to Friday, 9 a.m. to 5 p.m., you can call the center location near you.

      • For NYC Family Justice Center, Bronx, call 718-508-1220

      • For NYC Family Justice Center, Brooklyn, call 718-250-5113

      • For NYC Family Justice Center, Manhattan, call 212-602-2800

      • For NYC Family Justice Center, Queens, call 718-575-4545

      • For NYC Family Justice Center, Staten Island, call 718-697-4300

    • In the evenings or weekends, call NYC's 24-hour Domestic Violence Hotline at 800-621-HOPE (4673).

  • For more information and resources, visit the COVID-19 webpage of the Mayor's Office to End Domestic and Gender-Based Violence.

Status of Immigration Proceedings and Enforcement

  • ActionNYC is the City's initiative that provides free, safe, and confidential legal immigration help for New Yorkers. The program is currently adjusting during this time to allow for immigration screenings by phone to comply with social distancing (staying at least six feet away from people who do not live in your household). For any questions or concerns you have regarding immigration status, including COVID-19-related changes, call 800-354-0365 Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say "ActionNYC."

  • NYC Office of Civil Justice provides free legal services to New Yorkers in need, including tenants, immigrants, low-wage workers and other New Yorkers facing civil legal challenges. Visit the NYC Office of Civil Justice website to find out more.

  • All immigration court hearings are postponed until at least May 15, 2020 for people who are not detained. For people who are detained, hearings are continuing for now. Stay informed about updated by visiting, calling the Executive Office for Immigration Review (EOIR) hotline at 800-898-7180, and checking EOIR's Facebook page

  • USCIS has cancelled all face-to-face services including interviews and naturalization ceremonies until at least June 4, 2020 unless closure is extended further. Visit (for Spanish, visit the Respuesta de USCIS al Coronavirus 2019 webpage) or call the USCIS hotline 800-375-5283.

  • Immigration and Customs Enforcement (ICE) has modified its policies in response to the COVID-19 pandemic. For more information, visit

    • Visits to people in ICE detention are currently not allowed for family and friends. For attorneys, some legal visitation continues. However, ICE is encouraging video visitation for attorneys where possible and requiring those visiting in person to provide their own personal protective equipment and they may be subject to testing at the facility. Attorneys should contact the individual facilities for details and updates.

    • ICE cancelled all in-person check-ins for people who are not detained. Telephonic check-ins are still happening.

    • Arrests by ICE continue. ICE has said they will implement some limitations on who they will arrest and that they will not carry out arrests at or near health care facilities except in extraordinary circumstances.

Additional Resources

  • For more resources and information specific to NYC, visit HELP NOW NYC's Assistance for Individuals webpage as well as the resources section of

  • NYC Department of Health and Mental Hygiene has a Comprehensive Resource Guide available in a pdf file.

  • Visit the DOHMH COVID-19 Community and Business webpage for comprehensive resource guides by neighborhood/zip code

    • Includes resources currently available in specific communities

    • Some resources are available for in-person services, while others offer remote and delivery options

  • Questions about immigration or how to access City services? Call the MOIA hotline at 212-788-7654, Monday to Friday from 9 a.m. to 5 p.m., send an email to, or reach out to a MOIA Neighborhood Organizer.

  • AccessNYC has a webpage providing short description and links for public benefits and services that are hosted on their portal and available to all immigrants no matter what your immigration status is. Visit the AccessNYC Resources for All Immigrants webpage.

  • New Yorkers with disabilities can visit the COVID-19 webpage of the Mayor's Office for People with Disabilities for information on food/supply delivery, social security/Medicaid benefits, home healthcare services, and more resources.

  • The City is providing NYCHA residents with various resources, including personal protective equipment and COVID-19 testing for all NYCHA residents as well as food and wellness checks for seniors. For more information, visit NYCHA website.

  • NYC Taxi and Limousine Commission (TLC) has launched a resource center to provide legal, financial, and other services to drivers. Visit the TLC Driver Resource Center website to learn more and schedule an appointment.

  • The City of New York is hiring licensed TLC drivers to deliver food to New Yorkers in need during the COVID-19 crisis. Learn more and sign up on the NYC Food Delivery Driver Portal.

  • Price gouging is illegal for any personal or household good or any service that is needed to prevent or limit the spread of or treat COVID-19. This means businesses cannot increase prices of these types of goods and services by 10% or more. Find out more by visiting the DCWP website. If you think a store excessively increased the price of these items beginning in March, file a complaint online or call 311 and say "Overcharge."

  • Visit the New York Attorney General's COVID-19 Resource Guide to learn about your rights, reosurces available to you, and consumer protection tips during this time

  • Census forms can be completed online or by phone 844-330-2020. For language support, visit the 2020 Census Language Support webpage. The census is safe, responses are completely confidential, and there are NO questions about citizenship or immigration.

Translated COVID-19 Graphics