Resources for Immigrant Communities During COVID-19 Pandemic
This website provides human translations into ten languages designated by Local Law 30.
Other languages are provided through Google Translate.
The City of New York is committed to helping New Yorkers significantly affected by the Coronavirus 2019 (COVID-19) pandemic. Many city services are available to all New Yorkers no matter what your immigration status is and regardless of your ability to pay, although other eligibility requirements may apply.
This information is up to date as of August 4, 2020. The information on available services and resources is frequently changing. For updated information, visit nyc.gov/coronavirus and follow @NYCHealthy and @NYCImmigrants on Twitter.
New York City is currently in Phase Four of reopening, starting July 20, 2020. This phase includes reopening or expanded operations for outdoor arts and entertainment, media production and professional sports. Reopening dates have not yet been determined for schools, universities, indoor arts and entertainment and malls.
New York City started Phase One of reopening on June 8, 2020. Businesses that started to reopen or expand operations in this phase included retail, construction, manufacturing and wholesale trade.
New York City started Phase Two of reopening on Monday, June 22, 2020, allowing more commercial offices, retail businesses and food services opening or expanding.
New York City started Phase Three of reopening on July 6, 2020. This phase included reopening or expanded operations for personal care services such as tattoo parlors and spas. The date for expanded food services has not yet been determined.
All New Yorkers should get a COVID-19 diagnostic test, whether or not they have symptoms or are at increased risk. If you have already been tested and were found to be negative, you should get another test if you have COVID-19 symptoms or concerned by a possible exposure. Tests are free.
If you have already been tested and were found to be negative, you should get another test if:
You or your provider is concerned by a possible exposure, such as:
Spending time in large crowds
An exposure to someone with confirmed or possible COVID-19
Breaches in wearing a face covering or maintaining physical distancing
You work in a residential congregate setting, such as a nursing home or shelter.
You are planning to visit someone at highest risk for severe COVID-19 illness, including people 65 or older and people with serious underlying medical conditions.
Try to maintain strict physical distancing and other precautions for at least 10 days before you get tested. If you have had COVID-19 symptoms within the last 14 days, no matter how minor, postpone your visit.
To find a testing site near you visit nyc.gov/covidtest. Not all testing sites listed are affiliated with the NYC Test & Trace Corps, and some may charge for testing. Currently all health insurance plans cover COVID-19 testing without out-of-pocket expense.
Free testing, regardless of immigration status or whether you have insurance, is available at the following locations:
NYC Health + Hospitals operates multiple COVID-19 testing sites throughout the five boroughs. The location information can be found on NYC Health + Hospitals website.
CityMD, through partnership with the New York City government, offers testing at all of its New York City sites on a walk-in basis, seven days per week. Visit CityMD for locations and hours throughout the five boroughs.
AdvantageCare Physicians, has partnered with the New York State government to offer testing at 22 sites in New York City. Visit ACPNY's website for more information.
Housing Works offers free viral diagnostic tests for COVID-19 on Mondays at our East New York location from 10am-3pm, and on Tuesdays and Wednesdays at Downtown Brooklyn from 10am-3pm. To make an appointment for a COVID-19 viral diagnostic test or antibody test, call the Housing Works Triage Nurse at 718-277-0386 ext 4079. Visit the Housing Works website for more information.
Morris Heights Bronx Medical & Wellness center, in partnership with New York State, runs a community COVID-19 testing site. Call the New York State Covid-19 hotline to make an appointment (888) 364-3065. For more information about their location and hours, visit their website.
There are hundreds of convenient testing sites across the city, as well as mobile testing units visiting different locations throughout the five boroughs. For more information, visit nyc.gov/covidtest
When you take a test, you will receive a call from a Tracer will make sure you have the food, medicine and other help you need brought right to you so you don't have to leave home, and will call and text message you daily to check in.
The Test & Trace Corps is an initiative to stop COVID-19 infections in New York City and help the city open back up.
If you test positive, you will receive a call from a Tracer who will if you need more medical attention, help you arrange isolate at home or at a free hotel, and create a list of everyone you had contact with since shortly before the onset of symptoms.
If you test positive, a Tracer will also facilitate health care as well as mental health services and get meal and medication delivery.
When seeking care at these facilities, you will not be asked about immigration status. COVID-19 testing and care services are not a public benefit under the public charge rule.
COVID-19 Symptoms and Seeking Care
People with COVID-19 have reported many different types of symptoms, including:
Shortness of breath or difficulty breathing
New loss of taste or smell
Congestion or runny nose
Nausea of vomiting
This list is not all inclusive.
You should call your health care provider if you have symptoms and one of the following applies to you:
You are 50 years of age or older, pregnant, or have other health conditions, such as:
Moderate to severe asthma
A weakened immune system
You do not feel better in 3-4 days
If you need help finding a doctor or getting medical care, call Health + Hospitals' hotline 844-NYC-4NYC (844-692-4692). The City of New York will provide medical care no matter what your immigration status is and regardless of your ability to pay.
If you have any of the following symptoms, go to an emergency room or call 911 immediately:
Persistent pain or pressure in the chest or abdomen
New confusion or inability to stay awake
Blue lips or face
Sudden face drooping
Numbness in the face, arm, or leg
Any sudden or severe pain
Severe or persistent vomiting or diarrhea
Any other emergency conditions
Pediatric multisystem inflammatory syndrome (PMIS) is a new health condition appearing in children in New York City (NYC) and elsewhere. Some doctors think the condition is related to having COVID-19. If your child has symptoms, including persistent fever, rash, abdominal pain, vomiting, call your doctor immediately (or the H+H hotline 844-NYC-4NYC if you do not have a doctor). Download the PMIS fact sheet.
New Yorkers who have symptoms or tested positive for COVID-19, have come into contact with someone who may have COVID-19, or are currently in quarantine can update the City on their status. Visit the NYC COVID-19 Engagement Portal for more information.
Steps to prevent or reduce spread of COVID-19
It is critical that people who do not live in the same household stay at least six feet away from each other at all times.
People who do not show symptoms may still be able to spread COVID-19. A face covering can help prevent you from spreading COVID-19 to other people, so you should wear one whenever you leave the home.
New Yorkers must wear face coverings in public, especially when they are not able to stay at least six feet away from others. A face covering is a well-secured paper or cloth that covers your nose and mouth and should be worn whenever you leave home. For more information about what type of face covering should be used and how, visit NYC.gov/Coronavirus.
All essential City of New York employees must wear face coverings when interacting with the public while on duty. The City is distributing face coverings to essential City workers through City agencies.
Stores should require customers to wear face coverings to protect employees and customers. Business owners are advised to post signs to help enforce this guidance.
The City is distributing facial coverings free of charge. For more information, visit the NYC.gov/FaceCoverings.
Distribution sites for small businesses looking to obtain face coverings, are now open. With the aid of community partners, these materials are being distributed in all five boroughs to help guarantee the health and safety of small businesses and their employees. Business owners are strongly advised to take advantage of these contactless stations if needed. For a list of distribution sites available, visit nyc.gov/business.
If you are planning to participate in public protests, follow these tips to reduce the risk of spreading COVID-19:
Sex is a normal part of life and should always be with the consent of all parties. Review the Safer Sex and COVID-19 guidance to ensure you reduce the COVID-10 risk from sex to yourself, your partners, and our community.
The COVID-19 antibody test is a blood test to find antibodies — proteins in your blood that fight infections. A positive test for antibodies is not necessarily an indication of immunity. But you'll know if you had COVID-19 and help develop research for vaccines and other ways to fight the virus.
You should get an antibody test if you:
DON'T have COVID-19 symptoms
HAVEN'T been sick in the last two weeks
HAVEN'T tested positive for COVID-19 in the last two weeks
The City's guidance on what you should do regarding the COVID-19 pandemic is frequently updated. To stay up to date with the latest information, visit NYC.gov/Coronavirus. Information is available in over 20 languages.
The City of New York is not setting up COVID-19 tests directly with patients. If you receive such a call, it is a scam. Only discuss your personal health information, including any needed tests, with your health care provider.
COVID-19 and Immigration Concern
Getting care, treatment, or testing for COVID-19 will NOT make you a “Public Charge” or hurt your ability to apply for a green card. Getting charity or discounted medical care will not hurt your ability to apply for a green card. There is no “Public Charge” test when green card holders apply for citizenship. Seek care without fear.
The Trump Administration has sought to expand the public benefits that may be counted against certain individuals applying for a green card by issuing a new Public Charge rule. As of July 29, 2020, this new Public Charge rule has been blocked nationwide for now, as long as there is a COVID-19 national health emergency declaration in effect.
The court case is not over – please check nyc.gov/publiccharge for updates and more information.
Many immigrants are not affected by the “Public Charge” test. There is no “Public Charge” test when green card holders apply for citizenship.
Not all public, services, programs or benefits are considered “public benefits” under the “pubic charge” test. For example, the following services and programs are NOT considered “public benefits,” even for immigrants who are subject to the “Public Charge” test”:
COVID-19 testing and care
Healthcare services and most health insurance except non-emergency Medicaid
While Medicaid is included, the following Medicaid benefits are excluded:
Services funded by Medicaid but provided under the Individuals with Disabilities Education Act (IDEA)
School-based services or benefits funded by Medicaid
Medicaid benefits received by children under the age of 21
Medicaid benefits received by a woman during pregnancy + 60 days
Many types of food assistance, such as the Special Supplemental Nutrition Program for Women, Infants and Children (WIC), food pantries, Grab and Go meals at school, and more (except SNAP; see “Food” section below)
Free legal help
There are strong privacy protections in place for all health care patients regardless of immigration status. Under federal law, hospitals and clinics do not share patient information without patient authorization, unless required to do so by law.
If you have questions about immigration and public benefits, call the free, confidential ActionNYC hotline at 1-800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say “Public Charge” to access timely and trusted information and connections to legal help.
Health Care and Wellbeing
NYC Health + Hospitals provides care to all New Yorkers, no matter what your immigration status or insurance status is. NYC Health + Hospitals will help you even if you do not have insurance and cannot pay for health care. This is true for all types of health care services, including emergency care, doctor's visits, medications, long-term care, and hospital stays. Visit Visit NYC Health + Hospitals, or call 844-NYC-4NYC (844-692-4692) or 311.
NYC Care is a health care access program that guarantees low-cost and no-cost services offered by NYC Health + Hospitals to New Yorkers who do not qualify for or cannot afford health insurance. Visit NYCCare.nyc, or call 646-NYC-Care (646-692-2273) or 311. NYC Care is accepting new enrollments and currently available in the Bronx, Staten Island, and Brooklyn. It will be available in Queens and Manhattan in September 2020.
New York City is home to many community health centers that provide medical care on a sliding-fee basis, depending on your income. This care is available to everyone, regardless of immigration status. Human Resources & Services Administration (HRSA) provides information on community health centers near you. Visit FindaHealthCenter.HRSA.gov or the NYC low- to no-cost care option list to find a location near you.
Community testing sites operated by NYC Health + Hospitals use self-collection of swabs to minimize contact between patients and health care workers. Free and convenient walk-in testing is now available at the following locations. No appointment is necessary. Visit nyc.gov/covidtest to find a community testing site near you.
If you are feeling anxious, stressed or overwhelmed, connect with trained counselors at NYC Well, the City's free, confidential helpline available in 200+ languages. Call 888-NYC-WELL (888-692-9355), text WELL to 65173, or chat online at NYC.gov/NYCWell.
Many low- to no-cost health insurance plans are available to immigrants, including undocumented children and pregnant people. Medicaid, Child Health Plus, and Essential Plan are available all year around. Qualified Health Plans from the New York State of Health, the state's official health plan marketplace, are available until August 15, 2020. Visit New York State of Health or call 311.
Due to the COVID-19 pandemic, in-person health insurance enrollment services will be suspended until further notice. During this period, you can sign up online or call to schedule a telephone enrollment appointment. Help is available regardless of immigration status and in many languages. Visit the NYC Department of Health and Mental Hygiene website to make an appointment, or call 311. You can also text CoveredNYC to 877-877 to communicate in English. Text SeguroNYC to 877-877 to communicate in Spanish.
Community Health Advocates (CHA) helps New Yorkers navigate the complex health care system by providing individual assistance and education to communities throughout New York State. CHA provides assistance on how to use health insurance, resolve medical billing and debt issues, and dispute coverage denials and eligibility determinations. CHA has a language line that can provide translation services in more than 170 languages. Call the hotline at 888-614-5400, Monday to Friday from 9 a.m. to 4 p.m.
Supplemental Nutrition Assistance Program (SNAP), or food stamps, helps people with limited income buy food. Benefits are provided on an electronic card that is used like an ATM card and accepted at most grocery stores. Some immigrants may be eligible for the program. Online application and renewal can be done via ACCESS HRA, the city's online portal that allows you to apply for and manage your public benefits case. For more information about SNAP benefits and eligibility, visit the Human Resources Administration (HRA)'s webpage on SNAP or call HRA's Infoline at 718-557-1399.
If you have questions about immigration and public benefits such as SNAP, call the free, confidential ActionNYC hotline at 1-800-354-0365, Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say “Public Charge” to access timely and trusted information and connections to legal help.
New York State’s Pandemic Electronic Benefit Transfer (P-EBT) is a new benefit that gives $420 per child in money for groceries to all NYC public school families. No sign-up is required. All families of NYC public school children, regardless of immigration status, income, or employment, will receive this money.
If you already have an EBT card or a Medicaid card, the money will automatically be added to your card.
If you do not have an EBT card, you will receive one in the mail. If you are concerned that the State of New York may not have your correct address, please call 833-452-0096 or email otda.sm.eisp.PEBT@otda.ny.gov.
NYC P-EBT flyers are available in multiple languages here.
The services listed below are provided for free to all New Yorkers no matter what your immigration status is. Undocumented immigrants can also receive these services, and doing so will NOT make you a “Public Charge” or hurt your ability to apply for a green card. There is no Public Charge test when green card holders apply for citizenship.
New York City’s food pantries provide groceries, and community kitchens provide hot meals. There is no income limit. Find locations near you and hours using the interactive maps of FoodHelpNYC or Food Bank NYC. You can also call 311 and say "food pantries."
Three meals a day are available for all New York residents at meal hubs citywide. Meal Hubs operate Monday to Friday from 7:30 a.m. to 11:30 a.m. for children and families, and from 11:30 a.m. to 1:30 p.m. for adults. No registration, identification, or documentation is required to pick up these meals. No one will be turned away, and all adults and children can pick up three meals at one time. Parents or guardians may pick up meals for their children. No dining space is available, so meals must be eaten outside of meal hubs. Vegetarian and halal options available at all sites. A number of sites offer exclusively kosher meals. No registration or ID is required. Visit the Department of Education's free meal location finder website or call 311. You can also text FOOD to 877-877 to communicate in English. Text COMIDA to 877-877 for Spanish.
If you cannot leave your home, do not have anyone who can bring you food, and you are not able to use private delivery options, you may be eligible to get meals delivered directly to your home. Visit the NYC COVID-19 Food Assistance Resources website and go to the "NYC Food Delivery Assistance" section. You can also call 311 and say "Get Food."
The Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides free healthy food and other services to low-income women and children. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.
If you want to purchase fresh produce but cannot leave home, numerous local and national businesses now offer home delivery options. The list of businesses can be found on the NYC COVID-19 Food Assistance Resources website (go to the "Grocery Delivery Options").
One week of free groceries are available to all New Yorkers in five boroughs at the Neighborhood Opportunity Network (NeON) Nutrition Kitchens, in partnership with the Food Bank of NYC and the NYC Young Men's Initiative (YMI). Visit the NeON Nutrition Kitchen webpage.
The hotline provides guidance on how to access city benefits or apply for assistance, free legal advice, and other resources available to help all New Yorkers—regardless of ZIP code, income, or immigration status—address tenancy issues during the COVID-19 crisis.
Call 311, Monday through Friday, 9:00 am to 5:00 pm, to receive over-the-phone legal assistance with legal questions or issues about tenancy, eviction or landlord-tenant disputes.
Currently, no tenant may be evicted until further notice. All pending eviction orders are suspended by court order. In addition, the following categories of tenants are protected from eviction by state and federal moratoriums:
Tenants who are eligible for unemployment insurance or benefits or face financial hardship due to COVID-19 may not be evicted for nonpayment of rent until at least August 20, 2020.
Tenants who live in public housing, have a Section 8 rental voucher, or live in a building that has federally backed mortgages or funding may not be evicted for nonpayment of rent until at least July 24, 2020.
Your landlord cannot evict you without going to court and getting an order from a judge. If you receive a Notice of Eviction, you might still be able to stay in your home. Call 311 and say "Tenant Helpline" to be connected with assistance.
Until further notice, NYC Housing Court is not scheduling conferences or hearings in pending eviction cases where the tenant is not represented by a lawyer. All eviction cases in which a tenant is unrepresented by legal counsel are stayed for the time being.
If a City Marshal attempts to evict you, you can call the NYC Department of Investigation at 212-825-5953 to report a violation of the Governor's Executive Order.
New York State has a new rent relief program to help tenants who have lost income during the COVID-19 crisis. The COVID Rent Relief Program, administered by New York State Home and Community Renewal, will provide eligible households with a one-time rental subsidy that will be sent directly to the household’s landlord. Applications opened on July 16, and applications must be submitted online or by mail by August 6, 2020.
In order to be eligible:
Before March 1st and at the time of application, your household income must have been below 80% of the Area Median Income, and you must have spent more than 30% of household income on rent.
Your household must have lost income between April 1 and July 31.
You must NOT have been in receipt of a housing subsidy that caps your rent at 30% of household income (like Section 8 or NYCHA). However, you can apply if you live in a rent regulated or market-rate home.
Households must have someone in the household with U.S. citizenship or eligible immigration status (can be a minor). Mixed status families (e.g. a family with a U.S. born child) can apply. IDNYC is accepted as proof of identity.
This one-time rental subsidy paid directly to landlords will cover the difference between the percent of household income spent on rent on March 1, 2020 and the percent of household income spent on rent at the time the household is applying for assistance. You can apply for up to four months in assistance for the months of April through July 2020.
You do not need a lease and accepted applicants are not required to repay this assistance.
You can apply and find detailed information at hcr.ny.gov/rrp. The website also includes FAQ documents in Spanish, Chinese, Russian, Haitian-Creole, Bengali, and Korean.
For assistance with problems with your application, you can call the New York State HCR Call Center at 833-499-0318, 8:00 a.m. to 7:00 p.m., Monday through Saturday.
If your work schedule was reduced as a result of the coronavirus and you are unable to pay your rent, you can apply for Emergency Cash Assistance. Some immigration restrictions apply. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.
The Homebase program can help NYC residents at imminent risk of losing their housing and entering the shelter system. Visit HRA's webpage on Homebase or call 311. Homebase offers:
Services to prevent eviction
Assistance obtaining public benefits
Emergency rental assistance
Education and job placement assistance
Financial counseling and money management
Short-term financial assistance
The service is available to all NYC residents no matter what your immigration status is. Visit HRA's webpage on Homebase or call 311 and say "homebase."
If you use an NYC Housing Preservation and Development (HPD) Section 8 voucher and are having trouble paying rent because of income loss, email DTRAI@hpd.nyc.gov to receive assistance.
NYCHA residents experiencing income loss may qualify for NYCHA's rent hardship program. A complete loss of income may qualify for NYCHA's Zero Income Policy. To learn more, call the NYCHA Customer Contact Center at 718-707-7771.
COVID-19 Hotel Program
COVID-19 is extremely contagious, meaning that it is easily transmitted from one person to another. If you tested positive for COVID-19 or think you might have it because of your symptoms, it is very important that you do not come in close contact with others, including people you may live with. This is called "self-isolation."
You may qualify to self-isolate in a hotel, free of charge, for up to 14 days if you do not have a safe place to self-isolate. This can mean:
Your home does not have space for you to stay six feet away from others
You share rooms or a bathroom
You live with someone who is vulnerable
You do not COVID-19 but who live with someone who has COVID-19
If you are currently at your home and think you may have COVID-19, you can cal the H+H hotline 844-NYC-4NYC (844-692-4692) between the hours of 9 a.m. and 9 p.m. A medical provider will assess your situation and then refer you to a hotel if appropriate.
If you are a health provider and have patients with COVID-19 or COVID-like symptoms who are interested in staying in a hotel for 10 to 14 days, call the H+H hotline 844-692-4692 to begin the screening process, or you can have your patient call. In order to provide the best continuity of care for your patients while they are at the hotel, use the NYC Health + Hospitals Hotels: Partnering with Community Providers resource for more information.
This program, including food, linens, and local phone service, is free for eligible New Yorkers.
As the City reopens, the COVID-19 Hotel Program will not accept new bookings as of July 6 for New Yorkers working in hospitals & other care settings. Traveling healthcare workers on contract are encouraged to talk to their employer about lodging alternatives. If you need to modify an existing reservation, fill out this online form.
ConEdison has agreed to not shut off electricity services for failure to pay utility bills and to waive late penalty fees. National Grid has also said it will not disconnect gas service for failure to pay the bills at least until the end of April. Check the ConEdison website and the National Grid website for more information.
Get help paying for the cost and installation of air conditioning units and fans through the Cooling Assistance Benefit. The benefit helps eligible households buy and install an air conditioner or fan up to a cost of $800. Application has opened on May 1, 2020.
The City provides a limited number of air conditioners for the following individuals:
Meet the income criteria, and
(1) are seniors enrolled in certain public benefit programs such as food stamps (SNAP), Senior Citizen Rent Increase Exemption (SCRIE), Senior Citizen Homeowners’ Exemption (SCHE), as well as certain Health + Hospitals programs; OR
(2) have written letter from a health care provider documenting an increased risk for heat-related illness.
For more information, including how to apply, call 311 and ask for the Get Cool A/C program.
Cool It! NYC is a Citywide plan to increase the amount of cooling features available to the public during heat emergencies, particularly in neighborhoods that face the dangers of high heat. NYC Parks would provide three elements: spray showers, drinking fountains, and trees.
The Open Streets Program is prioritizing the most heat burdened communities with plans to designate certain Open Streets as "Cool Streets." The City will open up blocks with tree-based shade and hydrants.
The City plans to open three public swimming pools on July 24, followed by another 12 on August 1.
Fifteen of New York City's public pools will re-open for swimming on July 24 and August 1, as follows:
Open July 24: Bronx: Mullaly Pool; Brooklyn: Kosciuszko Pool, Sunset Pool; Manhattan: Wagner Pool; Queens: Liberty Pool, Fisher Pool; Staten Island: Lyons Pool, Tottenville Pool.
Open August 1: Bronx: Crotona Pool, Haffen Pool; Brooklyn: Betsy Head Pool; Manhattan: Jackie Robinson Pool, Marcus Garvey Pool; Queens: Astoria Pool
As of July 1, swimming is allowed at the city's eight public beaches. Lifeguards will be on duty daily from 10 a.m. to 6 p.m. At all other times, swimming is unsafe and strictly prohibited. To stay safe, New Yorkers must follow all directions from NYC Parks staff and beach signage, and must continue to practice social distancing. For more information about how to protect yourself and others from COVID-19 while visiting parks and beaches, visit the NYC Department of Health and Mental Hygiene website.
Verizon is ending its pledge to not terminate internet services or charge late fees for non-payment for postpaid wireless, residential and small business customers who notified the company of their inability to pay their bills due to disruptions caused by the COVID-19 pandemic. Starting July 1, customers who signed up for the Pledge will automatically be enrolled in our Stay Connected repayment program to provide options to stay connected.
Comcast created an assistance program that enabled our customers to continue using our services during the pandemic shutdown. Visit the Xfinity or Comcast Business website for more information, or call the Comcast hotline at 800-391-3000.
Suddenlink and Optimum offer 30 Mbps Altice Advantage Internet service for $14.99 per month, which includes free equipment, unlimited data, discounted installation and the option to cancel anytime. For more information, visit the Altric Advantage Internet website.
Connect2Compete affordable internet program is available to households with at least one member who is a K-12 student and participate in a government assistance program. For more information, visit the Cox Connect2Compete webpage.
Until further notice, all Xfinity WiFi Public Hotspots are now open to everyone on the "xfinitywifi" SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access. Visit the Xfinity WiFi website to find a WiFi Public HotSpot and learn more.
Education and Childcare
New York City Department of Education (DOE) announced preliminary plans for reopening schools in September, assuming the city continues to meet all necessary COVID-19 public health thresholds. Driven by the health and safety of school communities, schools will be provided with specific models to develop schedules for students that include in-person and remote instruction every week. Personalized schedules will be shared with families in August, and the DOE will continue to update families so they can plan for a successful return to school buildings. Visit schools.nyc.gov/returntoschool2020 for more information.
All students will have an option to be all-remote in the fall. Parents and guardians can opt their child into a fully remote learning model by filling out a form at nycenet.edu/surveys/learningpreference. Families who choose full-time remote learning for September can opt back into in-person instruction by filling out the form again up until August 7.
After August 7, families who chose full-time remote learning will be able to opt back into in-person instruction during designated time frames during the school year, starting this fall.
DOE will host virtual citywide Information sessions for students and families throughout the summer. You can register on the Learn DOE webpage, where you can also select your preferred language (English, Spanish or Chinese) and submit a question. The next virtual information sessions will be held in the evening from 6:30-8:00 PM on:
NYC Administration for Children's Services (ACS) has a virtual COVID-19 resource guide for parents and children, including parenting tips, suggested activities during quarantine, and resources for basic needs.
ACS partners with community-based organizations in three neighborhoods to provide Family Enrichment Centers (FECs), which are warm, home-like spaces that provide a range of offerings for and with the community. FECs are now providing remote referrals and support, as well as limited in-person emergency resources. Please contact your local FEC for more information.
The C.R.I.B. in East New York
Office Hours: Operating Remotely
2779 Atlantic Avenue
Brooklyn, NY 11207
Circle of Dreams in Highbridge
Office Hours: Tuesday, Wednesday, Friday, / 11 a.m. to 2 p.m. and Operating Remotely
266 E. 165th Street
Bronx, NY 10456
O.U.R. Place in Hunts Point/Longwood
Office Hours: Monday - Friday / 2 to 4 p.m. and Operating Remotely
940 Garrison Avenue
Bronx, NY 10474
ACS has established 11 community-based planning groups that meet monthly. They are now using virtual meetings and e-mail to plan and provide referrals for families. Some partnerships are also providing in-person emergency resources. Learn more about the program on the ACS Office of Community Engagement and Partnerships webpage.
Download the flyer with contact information and hours: English
Staten Island (North Shore)
Office Hours: Operating Remotely
The New York Public Library (NYPL) offers free online tutoring for students. Students can receive online homework help one-on-one from tutors daily from 2 to 11 p.m. Tutors are available in English and Spanish, from early elementary through high school grades, in core subject areas. Video content and other resources are also available 24 hours a day. Families will need a New York Library card to access this service, and can apply for a card on the New York Public Library website.
We Speak NYC provides free online educational English language resources and is offering free weekly online classes. Sign up for a class today to meet new people, learn about New York City services available to all New York City residents, regardless of immigration status, and practice speaking English. If you would like to drop in to a class, please visit the schedule of classes here. Anyone can access free resources on the We Speak NYC website without a need to create an account. Multimedia resources include videos, study guides, short stories, and online quizzes, where students can practice reading, listening, and visual literacy skills. There are also materials for educators including lesson plans, and handbooks.
The City provides free childcare at Regional Enrichment Centers (RECs) for certain front-line workers. The enrollment is available to first responders, health care workers, transit workers, grocery store essential staff, pharmacy essential staff, and many frontline City workers. The City is evaluating capacity to serve others. RECs are open from 7:30 a.m. to 6:30 p.m., Monday to Friday, for children in pre-kindergarten up to grade 12. Meals will be provided. Visit DOE's Regional Enrichment Center website or call 311 to learn more about the services and the full list of workers eligible for free childcare.
The City is planning to provide quality, safe, free childcare options for 100,000 children this fall. These childcare options will provide relief for families who cannot stay home or find alternate care for their children on days they are not in school buildings. Childcare will be made available for children in 3K through 8th grade. The Administration is working to identify locations and maximize available space for childcare in schools, community centers, libraries, cultural organizations, and more. New Yorkers with available space that could potentially be utilized for childcare can submit information at nycsca.org/realestate/sites.
If you are a parent who needs childcare while you work during the pandemic, you can submit a request to be matched with a safe, low-cost option for your family through workersneedchildcare.org.
Worker Support and Financial Assistance
If COVID-19 has affected your work, you may be eligible for certain benefits. Refer to the ACCESS NYC chart to understand which benefits you may be able to get in your situation.
On March 25th, 2020, the federal government passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). As part of the CARES Act, the government is sending Economic Impact Payments to many people in the United States who make less than a certain amount of money.
You may be eligible for the Economic Impact Payment if you
Are a U.S. citizen or U.S. resident alien;
Cannot be claimed as a dependent on someone else's return;
Have a Social Security number (SSN) that is valid for employment (valid SSN); and
Have adjusted gross incomes up to $99,000 individually or $198,000 jointly.
In case of a family, both parents must have valid Social Security Numbers and children claimed as dependents must also have valid Social Security Numbers. (Exception: If either spouse is a member of the U.S. Armed Forces at any time during the taxable year, then only one spouse needs to have a valid SSN.)
You must take action by October 15 to receive your stimulus payment this year. This may mean filing a tax return, or registering for your payment as a “non-filer” on the Internal Revenue Service (IRS) website if you are not required to file a tax return because your income was too low—under $12,200 (single filer) or under $24,400 (joint filers). IRS certified volunteer preparers can guide you. To use the free service, you must earn $64,000 or less (families) or $45,000 or less (single filer). Visit nyc.gov/taxprep for information about NYC Free Tax Prep providers and how to contact them.
Know your rights as a worker and that you have these rights no matter what your immigration status is, including paid safe and sick leave under the New York City law. The NYC Department of Consumers and Worker Protection (DCWP) created a summary of City labor laws for employers and employees as you deal with the impact of COVID-19 on your workplace. Visit the DCWP website to download the summary in your preferred language.
You may be eligible for emergency paid sick leave for COVID-19 under the New York State law. In some cases, undocumented immigrants are also entitled to paid sick leave. To learn more, visit the New York State Governor's Office website or call the state's COVID-19 hotline at 888-364-3065.
Pandemic Unemployment Assistance (PUA) provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history, and others) who are unable to work as a direct result of the coronavirus public health emergency. Visit the New York State Department of Labor PUA Checklist to see if you qualify.
Immigrant New Yorkers and/or their children may be eligible for cash assistance in New York. Visit ACCESS NYC (for Spanish, visit Access NYC Español) or call HRA's Infoline at 718-557-1399.
You can stop your federal student loan payments without penalty and without accruing interest for at least 60 days. Find out more at studentaid.gov.
If you are having financial difficulties in paying home mortgages, your bank may waive your mortgage payment for 90 days under the New York State Department of Financial Services' mortgage exemption guidance. Call your mortgage lending bank to find out more.
Federal student loan payments are automatically suspended, without interest or penalties, from March 13, 2020 to September 13, 2020. Loans that do not qualify for this relief include older federal family education loans not owned by U.S. Department of Education, Perkins Loans owned by schools, and private student loans. Find out more at NYC Department of Consumer and Worker Protection's Student Loan Debt Tips During COVID-19.
If you have student or medical loans overdue for payment to the New York State, you may be temporarily protected from debt collection. Find out more at the New York Attorney General's website.
DCWP provides financial education and counseling, safe and affordable banking options, and income-boosting tax credits. Visit the DCWP website to find out more.
DCWP also accepts consumer and labor complaints and continues to provide services online. Check the DWCP website for the list of available services and how to contact the office.
New York City Small Business Services (SBS) has published plain language industry guides as a tool for small businesses to adhere to the latest mandatory guidance and to share best practices. For more information on the guides, visit nyc.gov/business.
SBS has launched a small business hotline to answer the most pressing questions of small business owners as they prepare to re-open. Small Business Advocates and Compliance Advisors will monitor the hotline and have been equipped with the latest guidelines and regulations to share with business owners. Call 888-SBS-4NYC (888-727-4692).
SBS is hosting an inter-agency digital resource fair for New York City entrepreneurs looking for the latest up-to-date guidance on recovery and reopening. Representatives from various City agencies will be on hand to answer any questions. SBS and partners will provide information about requirements and guidelines to re-opening, safety plans, financial assistance, regulatory changes, employee support, licensing, inspections, and more. Please visit nycsmallbizcourses.eventbrite.com to sign up for the resource fair and to find all of our digital webinar offerings, which include financial assistance, building a business website, and preparing a business for emergencies.
Distribution sites for small businesses looking to obtain face coverings, are now open. With the aid of community partners, these materials are being distributed in all five boroughs to help guarantee the health and safety of small businesses and their employees. Business owners are strongly advised to take advantage of these contactless stations if needed. For a list of distribution sites available, visit nyc.gov/business.
Generally speaking, there are following options for business owners with an existing loan from SBA:
Paycheck Protection Program (PPP)
PPP is a federally funded two-year loan at 1% interest that is available to any small business with fewer than 500 employees (including sole proprietorships, independent contractors and self-employed persons). The loan is also available to non-profit organizations affected by coronavirus/COVID-19.
You may not have to pay back the loan if the money is used for payroll costs, interest on mortgages, rent, and utilities (at least 75% of the forgiven amount must have been used for payroll).
EIDL is a low-interest loan of up to 30 years. However, you might not have to start repaying for one year.
This program is for any small business with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons) as well as non-profit organizations affected by COVID-19.
Applicants who are declined for a loan may receive EIDL Emergency Advance, a $10,000 grant that does not have to be paid back
This program allows small businesses who currently have an existing business relationship with an SBA Express Lender to access up to $25,000 quickly. The business must have had an existing banking relationship with a lending bank on or before the date of the applicable disaster.
If a small business has an urgent need for cash while waiting for decision and disbursement on an Economic Injury Disaster Loan, they may qualify for an SBA Express Disaster Bridge Loan.
Department of Consumer and Worker Protection (DCWP) is extending certain license expiration dates and renewal application deadlines. Visit the DCWP website for more information. Online license application continues to be available on DCWP's Licenses webpage. For inquiries, email NYC Online Licensing Service Help Desk at ELP@dca.nyc.gov.
City and Community Resources for LGBTQ+ New Yorkers
In response to the COVID-19 pandemic, the NYC Unity Project surveyed hundreds of LGBTQ program and service providers across New York City to develop a resource page, which includes up-to-date information on LGBTQ resources still available during the COVID-19 pandemic. Visit the Unity Project's COVID-19 resource page for more information.
NYC Health + Hospitals/Gotham Health, Judson continues to provide urgent sexual/reproductive care, LGBTQ affirming services, and mental health support for New York City's adolescents and emerging adults during the COVID-19 emergency. The physical space is being temporarily being relocated to NYC Health + Hospitals/Gotham Health, Gouverneur located at 227 Madison Street, New York, NY.
In order to adhere to the social distancing directive and to ensure the safety of our staff and patients, those wanting to access these services should first call to receive a comprehensive telephonic assessment. An in-person appointment with a healthcare provider will then be scheduled as medically necessary.
The following services are being provided:
STI testing and treatment
Emergency contraception and birth control
Urgent GYN needs
Gender affirming care, including hormone therapy
Pregnancy testing and options counseling
Mental health support
NYC Health + Hospitals provides care to all New Yorkers, no matter what your immigration status or insurance status is. NYC Health + Hospitals will help you even if you do not have insurance and cannot pay for health care.
New York City Human Resources Administration (HRA)'s Burial Assistance Program provides financial support to help low-income people help pay for the burial costs of a loved one. The program is open to all low-income New Yorkers, regardless of immigration status
To address the unprecedented impact of the COVID-19 Pandemic, DSS/HRA issued an emergency rule:
Increasing the burial allowance from $900 to $1,700 and increasing the cap on burial costs from $1,700 to $3,400.
Extending the timeframe for when you can apply to 120 days from the date of the individual's death.
Applications received on or after March 12, 2020 will be considered for the increased burial assistance allowance. All applications received will be reviewed regardless of immigration status.
For more information, visit HRA's Burial Assistance page, which includes the application forms in 11 languages (social security number is not required) and Frequently Asked Questions.
You can also called the HRA Office of Burial Services at 929-252-7731. Please leave a message and a staff member will return your call before the end of the next business day.
If your loved one passed away at NYC Health + Hospitals, you can contact the Patient & Guest Relations department to seek assistance in identifying their bodies and planning the next steps. The direct phone number for each facility can be found below.
NYC Health + Hospitals/Jacobi
NYC Health + Hospitals/Lincoln
NYC Health + Hospitals/North Central Bronx
Public Safety and Protection Against Harassment or Discrimination
Hate and discrimination against anyone on the basis of their race, national origin, or other status is not tolerated in New York City. The NYC Commission on Human Rights, Mayor's Office for the Prevention of Hate Crimes, and NYPD are monitoring and responding to reported hate and bias incidents resulting from fear and stigma related to COVID-19.
Call 311 to report harassment or discrimination.
Call 911 if you are the victim of a hate crime or witness what you believe to be a hate crime. NYPD officers will not ask about the immigration status of anyone seeking help.
Visit nyc.gov/StopCOVIDHate for information on how to report hate and bias incidents related to COVID-19, and access victim and mental health support.
NYC Family Justice Centers are available by phone to provide assistance to domestic violence survivors, including immediate safety planning, shelter assistance, legal assistance, mental health and counseling services, and other vital resources. You may be asked to leave a message, and someone will get back to you as quickly as possible.
From Monday to Friday, 9 a.m. to 5 p.m., you can call the center location near you.
For NYC Family Justice Center, Bronx, call 718-508-1220
For NYC Family Justice Center, Brooklyn, call 718-250-5113
For NYC Family Justice Center, Manhattan, call 212-602-2800
For NYC Family Justice Center, Queens, call 718-575-4545
For NYC Family Justice Center, Staten Island, call 718-697-4300
In the evenings or weekends, call NYC's 24-hour Domestic Violence Hotline at 800-621-HOPE (4673).
ActionNYC is the City's initiative that provides free, safe, and confidential legal immigration help for New Yorkers. The program is currently adjusting during this time to allow for immigration screenings by phone to comply with social distancing (staying at least six feet away from people who do not live in your household). For any questions or concerns you have regarding immigration status, including COVID-19-related changes, call 800-354-0365 Monday to Friday from 9 a.m. to 6 p.m., or call 311 and say "ActionNYC."
NYC Office of Civil Justice provides free legal services to New Yorkers in need, including tenants, immigrants, low-wage workers and other New Yorkers facing civil legal challenges. Visit the NYC Office of Civil Justice website to find out more.
All immigration court hearings are postponed through at least August 21st for people who are not detained. For people who are detained, hearings are continuing for now. Stay informed about updated by visiting Justice.gov/EOIR, calling the Executive Office for Immigration Review (EOIR) hotline at 1-800-898-7180, and checking EOIR's Facebook page
United States Citizenship and Immigration Services (USCIS) had previously cancelled all face-to-face services including interviews and naturalization ceremonies due to the COVID-19 pandemic. However, on June 17th, USCIS resumed in-person naturalization oath ceremonies, with social distancing guidelines. Interviews and biometrics appointments will resume gradually soon thereafter. All applicants and legal representatives will receive reschedule notices by mail. Visit USCIS.gov/Coronavirus (for Spanish, visit the Respuesta de USCIS al Coronavirus 2019 webpage). If you have questions (including re-scheduling of your appointment), call the USCIS hotline 1-800-375-5283, Monday through Friday from 8 a.m. to 8 p.m.
Additionally, the USCIS New York asylum office began a phased reopening on June 15th and will be conducting in-person interviews. Reschedule notices will be sent to asylum applicants. The Newark asylum office remains closed.
Immigration and Customs Enforcement (ICE) has modified its policies in response to the COVID-19 pandemic. For more information, visit ICE.gov/COVID19
Visits to people in ICE detention are currently not allowed for family and friends. For attorneys, some legal visitation continues. However, ICE is encouraging video visitation for attorneys where possible and requiring those visiting in person to provide their own personal protective equipment and they may be subject to testing at the facility. Attorneys should contact the individual facilities for details and updates.
ICE cancelled all in-person check-ins for people who are not detained. Telephonic check-ins are still happening.
Arrests by ICE continue. ICE has said they will implement some limitations on who they will arrest and that they will not carry out arrests at or near health care facilities except in extraordinary circumstances.
Consumer Fraud Protection
Price gouging is illegal for any personal or household good or any service that is needed to prevent or limit the spread of or treat COVID-19. This means businesses cannot increase prices of these types of goods and services by 10% or more. Find out more by visiting the DCWP website. If you think a store excessively increased the price of these items beginning in March, file a complaint online or call 311 and say "Overcharge."
NYC.gov/DCWPAlerts provides information and translated resources on scams, funeral planning tips, debt collection cease communications, student loans, free tax prep, license expiration and renewal dates, price gouging, and more.
Scammers often take advantage of vulnerable people during times of crisis and distress. It is important that you be aware of any potential scams in order to protect yourself and your money. Scammers have come up with numerous ways to defraud people in connection with COVID-19. These scams may be phone calls, emails, text messages, or sometimes even in person. It is important to be aware of them and know what to do if you encounter one. Some of the common categories of COVID-19 scams include:
Fake Government Calls/Emails/Texts. Legitimate government agencies do not call unexpectedly asking for money, especially in the form of gift cards. Most payments can be done through their official websites.
Charity Scams. Always do your research before donating to a charity organization or person setting up a GoFundMe page. All legitimate charities must be registered with the New York Attorney General's Charities Bureau. Never donate in cash, by gift card, or by wiring money.
Fake "Anti-COVID-19" Products and Medicines. Do not use products or medicines promoted as "anti-COVID-19" unless approved by a health care provider. There are currently no products proven to treat or prevent COVID-19.
COVID-19 Home Test Kits. Ignore any online offers for vaccinations and home test kits for COVID-19. If someone unexpectedly knocks on your door claiming to be from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), or NYC Department of Health and Mental Hygiene (DOHMH) to conduct a "COVID-19 test" – dial 911.
Personal Protective Equipment Scams. Beware of fake calls to your business requesting money for Personal Protective Equipment (PPE). The caller may state that a manager had placed an order for PPE for the company and a money order is needed to be sent prior to delivery.
Phishing Scams. Phishing emails, text messages, or social media posts often contain a link or ask you to provide personal information. Always verify the email address or link before clicking or responding.
Unknown Callers and Robocalls. Scammers may call you or use illegal robocalls to pitch everything from scam COVID-19 treatments to work-at-home schemes. Beware of calls threatening to disconnect gas and electric services unless you pay immediately.
Debt Relief Scams. If you receive a call claiming to offer debt relief, do not engage.
Counterfeit Coupons. Beware of fake coupon deals circulating on social media. The coupon link may take you to a third-party site and ask for your personal information in order to receive the coupon.
Tax Loans. Beware of any promise to give you a "bigger" refund through deductions and credits.
Puppy Scams. It is important that you research the website before making any purchases. Fraudulent pet sites may advertise animals that don't exist and are never shipped. It is best practice to not buy a pet without seeing it in person.
Student Loan Scams. Most federal student loan payments are automatically suspended, without interest or penalties, until September 30. Student loan holders do not have to take any action to have them suspended. If you are contacted by someone claiming they can get you into the program faster or for free, it is a scam.
Questions about immigration or how to access City services? Call the MOIA hotline at 212-788-7654, Monday to Friday from 9 a.m. to 5 p.m., send an email to AskMOIA@cityhall.nyc.gov, or reach out to a MOIA Neighborhood Organizer.
AccessNYC has a webpage providing short description and links for public benefits and services that are hosted on their portal and available to all immigrants no matter what your immigration status is. Visit the AccessNYC Resources for All Immigrants webpage.
The City is providing NYCHA residents with various resources, including personal protective equipment and COVID-19 testing for all NYCHA residents as well as food and wellness checks for seniors. For more information, visit NYCHA website.
NYC Taxi and Limousine Commission (TLC) has launched a resource center to provide legal, financial, and other services to drivers. Visit the TLC Driver Resource Center website to learn more and schedule an appointment.
The City of New York is hiring licensed TLC drivers to deliver food to New Yorkers in need during the COVID-19 crisis. Learn more and sign up on the NYC Food Delivery Driver Portal.
• Download city campaign graphics in a convertible PDF format that explains COVID-19 policies, guidance, and city services available to all New Yorkers to address the health and economic hardship arising from the pandemic, regardless of immigration status or ability to pay: