Created in 2015 to serve low-income New Yorkers, the Mayor’s Public Engagement Unit (PEU) is a City agency that proactively connects New Yorkers to key City services. PEU pioneers a new model of government by combining proactive outreach, individualized long-term case management, and an interagency approach to break down bureaucratic barriers and better serve those who are struggling with a range of hardships—from landlord abuse, homelessness, and eviction to lack of health insurance, food insecurity, and much more.
PEU has proven particularly critical during the COVID-19 pandemic and subsequent economic crisis, providing strategic guidance, outreach staff, and technology for COVID-19 response initiatives, including Get Food, Get Cool, Test and Trace, senior wellness check-ins, and price gouging monitoring. Today, PEU is proud to lead the recovery and relief efforts, addressing vaccine equity by connecting thousands of seniors in low-income and at-risk communities to appointments, and scheduling homebound New Yorkers for at-home visits from the FDNY.
PEU’s diverse staff speak all 12 official City languages and are trained in culturally sensitive outreach and case-management to effectively engage and assist New Yorkers of all backgrounds. PEU also works with partners across City government to build capacity within other outreach teams through the implementation of new outreach tools, innovative technology, training, and best practices.