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COVID-19 Vaccine Distribution Frequently Asked Questions

The following information is a collection of frequently asked questions by the disability community in NYC. We are constantly updating this page so please continue to check back for additional information.

Do you have additional questions that aren't answered here? Email Commissioner Calise with Additional Questions

Click a topic, or press the enter key on a topic, to reveal its answer.

Vaccine Eligibility

Who qualifies for the Vaccine?

The COVID-19 vaccine is now available to all New York residents 16 and older. People who live outside of the state but work or study in New York are also eligible to get vaccinated. People who are eligible based on employment include both paid and unpaid workers.

Note: People who are 16 or 17 years old are only eligible for the Pfizer vaccine.

Do I need to provide proof of my medical condition at vaccination sites?

When you schedule your vaccination appointment, you must certify you have an underlying condition that makes you eligible. You will not need a doctor’s note or other proof of your condition to get a vaccine in NYC. You may not be required to certify your condition if you are vaccinated by your usual health care provider.

I don't qualify for the Vaccine but believe I should, who can I contact?

The current eligibility criteria that NYC must follow is being determined on the State level. If you would like to advocate that the eligibility criteria be expanded we recommend you contact the NYS Governor's Office.

Phone Number: 518-474-8390

NYS Governor Contact Form

Mailing Address

The Honorable Andrew M. Cuomo
Governor of New York State
NYS State Capitol Building
Albany, NY 12224

Making Appointments

Most city-run sites are now offering walk-up vaccinations for New Yorkers without an appointment.
List of Walk-up vaccination sites

How can I make an appointment?

  • You can make an appointment online using the NYC Vaccine Finder
    Please note that not all Vaccine Sites listed on the Finder are operated by the City. Many of them are privately owned pharmacies and medical centers.

  • You can also make an appointment for a COVID-19 vaccination by calling 877-VAX-4NYC (877-829-4692).

Can people who do not have access to the internet make an appointment for vaccines over the phone?

Yes, call 877-VAX-4NYC (877-829-4692) for sites that are run by the NYC Health Department and NYC Health and Hospitals. Individual providers outside of this system have their own appointment sign up process, which vary.

Vaccine Accessibility

Where can I find a list of accessible vaccination sites?

On the NYC Vaccine Finder there are accessible sites noted by a physical accessibility icon next to the address.

The omission of a symbol does not mean the site is inaccessible but that the data is not available at the moment. Whenever possible, call ahead for access questions.

How can I report accessibility barriers for Vaccine Sites?

You can report any barriers for Vaccine Sites to the NYC Commission on Human Rights (CCHR) by dialing 311 and say “human rights,” texting 311692, or filling out the CCHR Discrimination Report Form.

I can't leave my home, can the Vaccine be delivered to me?

Yes, the City's in-home vaccination program, which had been on a pause along with all Johnson & Johnson vaccine administration in New York City, will resume using the Moderna vaccine. New York City is providing in-home Covid-19 vaccinations to eligible NYC residents who are fully homebound, have not already been vaccinated, and do not already have access to a vaccination program.

New Yorkers who believe they are eligible for an in-home vaccination can express interest using the form below. The City will use this information to call back to further discuss eligibility for the program.

Fill out the Interest Form online

You can also dial 877-VAX-4NYC (877-829-4692) to request in home vaccination.

I have a disability that makes it difficult for me to wait in a long line, can I skip the line?

  • For City-run sites, all vaccination is done by appointment so lines should be kept to a minimum. We advise that people arrive no more than 5 minutes before their appointment time.

  • For non City-run sites, there may be some limited waiting space for people needing accommodation. We recommend speaking with the staff on site upon arrival.

What accessible transportation options are available to get to my appointment?

  • If you are able to get to a vaccination site through friends, family, or other means we encourage you to use those resources.

  • If you have Access-A-Ride you can schedule an appointment by calling 877-337-2017

  • If you have Medicaid-provided transportation, you can use your usual contact number to schedule transport. Alternatively, you can call 844-666-6270.

  • If you are 65 and older or have an ambulatory, vision, intellectual or developmental disability and need an ambulette or cab service, you can schedule free transport from the City by calling the NYC Vaccine Hotline at 877-VAX4NYC (877-829-4629).

  • For individuals who use services offered by the City for their first dose appointment, you will receive a code which can also be used to make the second dose appointment, if applicable.