Disability-Specific Resources

Mental Health

NYC Department of Health & Mental Hygiene (DoHMH)

DOHMH has a number of resources available for individuals experiencing a mental health condition in their day to day lives. For a full list please visit their website.

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NYC Well

NYC Well is your connection to free, confidential crisis counseling, mental health and substance misuse support, information and referral. You can reach the toll-free help line 24 hours a day, 7 days a week by phone, text and online chat. Mental health professionals there can link you to the services you need.

  • Phone: 888-692-9355
  • Phone (Espanol): 888-692-9355
  • Phone (中文): 888-692-9355
  • TTY: 711

You can also reach NYC Well by texting "WELL" to 651-73

NYC Well Online Chat
NYC Well Website

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Below are a few resources to assist you in taking care of your mental health during this time.

New York State – Emotional Support Helpline

The Emotional Support Helpline provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Helpline is staffed by volunteers, including mental health professionals, who have received training in crisis counseling.  Voice Phone 1-844-863-9314

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Lighthouse Guild's Behavioral Healthcare Program

As COVID-19 continues its rapid spread, Lighthouse Guild reaffirms its commitment to protecting the safety and wellbeing of those that they serve. The Behavioral Health specialists at Lighthouse Guild understand the distress you may be feeling and offer a range of services to support your emotional needs.

Lighthouse Guild's Behavioral Healthcare is now available via telehealth (telephone and video calling), especially to individuals with or at risk of vision loss. Those seeking behavioral healthcare via telemental health service may call 212-769-7800. They are already accepting most insurances and are working to develop support groups, too.

Information needed:

- Name
- Date of Birth
- Address
- Phone
- Insurance (primary and, where relevant, secondary)
- How would the patient like to work – telephone or Video call?
- Caseworker contact
- Emergency contact

Phone: 212-769-7800
Additional Information on Lighthouse Guild's Behavioral Healthcare

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Lexington Center for Mental Health Services, Inc.

The Mental Health Services team provides individual counseling, therapeutic groups and support services to help students SOAR as members of the Lexington School community.
Voice Phone: 718-350-3143
Video Phone: 917-832-1682
Email: mentalhealth@lexnyc.org

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National Deaf Therapy

An eTherapy program solution to provide increased access to Deaf (DDBDDLDHH) therapists for Deaf clients.
National Deaf Therapy

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Deaf Counseling Center

A Deaf-owned and operated counseling and consulting practice staffed by Deaf licensed professional therapists. They specialize in working with Deaf people and their families.
Deaf Counseling Center Website

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Cognitive and Behavioral Care at the Brain Injury Research Center at Mount Sinai

As a result of COVID-19 the Brain Injury Research Center at Mount Sinai and the Mount Sinai Department of Rehabilitation and Human Performance hav shifted their care platform to video visits in an effort to ensure that individuals with disabilities are able to access specialized cognitive and behavioral health care during these stressful times.

Together with their colleagues in the Spinal Cord Injury program and their physician colleagues in Physical Medicine, the Mount Sinai Brain Injury Program is currently offering a range of services via video visit for individuals with disabilities. Services include psychotherapy, cognitive rehabilitation, virtual support groups, and medical management including prescription refills and pain management. Most insurances are accepted.

To learn more or schedule an appointment, contact them below:

Phone: 212-241-4706,
Toll Free: 888-241-5152
Email: rehabneuropsychFPA@mountsinai.org
Brain Injury Research Center Website

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American Red Cross Virtual Family Assistance Center in New York State

The American Red Cross across the regions of New York State have developed a program in response to COVID-19 to support individuals and families who have lost family members to death as a result of COVID-19.

The program will link crisis counselors with families to provide emotional and spiritual support, as well as targeted short-term casework to assist with navigating through the challenging processes they might be faced with as a result of the death.

This might include challenges with moving the family member’s body through the hospital, nursing home, medical examiner and funeral home systems in this time when those systems may be overwhelmed and their processes may be different than they normally are. They may also include linkage to legal resources for estate, custody, immigration or other issues related to the death.

There is an online intake form can be submitted by a family member, a friend who thinks someone needs help, or an agency on behalf of the family. For those without access to the needed online technology, the phone number submitted within the form will link the caller to an intake person who will assist with the initial steps for getting assistance.
Red Cross Intake Form (English)
Red Cross Intake Form (Spanish)
Voice Phone: 585-957-8187

The program is expected to operate for as long as families will benefit from the service or through the month of September.

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Additional Mental Health Resources from USA Mental Health First Aid

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Child and Adolescent Mental Health Emergency & Crisis Services

NYC Health and Mental Hygiene has a list of resources available for parents with adolescents or children who can't calm down, are uncontrollable or may be in imminent danger of hurting themselves or others.

Child & Adolescent Mental Health Emergency & Crisis Services Website

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Crisis Services/Mental Health: Crisis Respite Centers

Crisis Respite Center provide an alternative to hospitalization for people experiencing emotional crises. They are warm, safe and supportive home-like places to rest and recover when more support is needed than can be provided at home.

Community  Access, Inc.  - Crisis Respite Center (Manhattan)

Address: 315 2nd Avenue       
New York, NY 10003

Phone : 646-257-5665, x 8401

Riverdale  Mental Health Association - Crisis Respite Center (Bronx)

Address: 640-642 West 232nd Street
Bronx, NY 10463
Phone : 718-884-2992

Services for the Underserved - Crisis Respite Center (Brooklyn)

Address: 2118 Union Street       
Brooklyn, NY 11212
Phone : 347-505-0870

Transitional Services for New York - Crisis Respite Center (Queens)

Address: 80-45 Winchster Blvd.
Queens Village, NY 11427
Phone : 718-464-0375

Crisis Respite Centers Webpage

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Crisis Services/Mental Health: Mobile Crisis Teams

A mobile crisis team is a group of health professionals, such as nurses, social workers and psychiatrists, who can provide mental health services, primarily in people's homes.

There are about two dozen teams in the city, and they are available in the Bronx, Brooklyn, Manhattan and Queens.

You can request help from a mobile crisis team if you are concerned about a family member, friend, or acquaintance who is experiencing (or at risk of) a psychological crisis. You can also request a team for yourself. You can request a team by calling NYC Well. 

Phone: 888-692-9355

Mobile Crisis Teams Website

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NAMI - National Alliance on Mental Illness

NAMI - National Alliance on Mental Illness offers an information helpline as well as online resources for children, teens, and adults who are affected by mental illness. NAMI also provides referrals to lawyers experienced in working with cases pertaining to mental illness.

An active NYC chapter sponsors a Parent-Match program, support groups for parents of children with special needs and many additional programs that are free or low-cost.

National Contact Information

National Main Phone: 703-524-7600

NAMI National Website

NYC Contact Information

NAMI NYC Helpline: 212-684-3264

NAMI NYC Chapter

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HITE (Health Information Tool for Empowerment)

Connect New Yorkers with over 5,000 free and low-cost health and social services.

HITE Website

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Depression and Bipolar Support Alliance (DBSA)

Depression and bipolar disorder can be isolating illnesses, but DBSA support groups can help you connect with others who have been there as well. Visit a DBSA support group and get the support that is essential to recovery.

Depression and Bipolar Support Alliance

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