Transportation

Paratransit/Taxi/For-Hire Vehicles

This section provides resources for people with disabilities regarding accessible paratransit, taxi and other for-hire vehicle services.


Access-A-Ride (AAR)

The MTA's New York City Transit Access-A-Ride (AAR) Paratransit Service provides public transportation for eligible customers with disabilities that prevent them from using the public buses and subways.

AAR Paratransit Service operates:

  • Within the five boroughs of New York City and within a three-quarter-of-a-mile corridor beyond fixed-route service across the NYC borderline to nearby areas of Nassau and Westchester counties.
  • A shared-ride program (you may be riding with other customers).
  • Origin-to-destination service or feeder service for eligible customers.
  • Non-priority trips with maximum ride times based on trip distance.
  • 24 hours a day, seven days a week, 365 days a year.
  • In compliance with federal Americans with Disabilities Act (ADA) regulations.

How to Apply or Recertify for Access-A-Ride

Making Complaints, Commendations or Suggestions to Access-A-Ride

Additional Information on Access-A-Ride

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Taxi and Limousine Commission

The New York City Taxi and Limousine Commission (TLC), created in 1971, is the agency responsible for licensing and regulating New York City's medallion (yellow) taxicabs, for-hire vehicles (community-based liveries, black cars and luxury limousines), commuter vans, and paratransit vehicles.

The New York City Taxi and Limousine Commission (TLC) licenses and regulates for-hire vehicles in NYC, including ambulettes. Service dogs are welcome in all vehicles.

Complaints can be registered by calling (212) NYC-TAXI Call 311.

33 Beaver St
New York, NY 10004

Accessible Ride Resources on TLC Website

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Accessible Dispatch

The New York City Taxi and Limousine Commission manages a program that provides wheelchair accessible yellow and green taxi dispatching services for trips originating anywhere in the five boroughs. Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

  1. Use the mobile app “Accessible Dispatch NYC”
  2. Order online at mtm.ridewithzoom.com
  3. Call the dispatch center directly: 646-599-9999
  4. Call 311 / NY Relay: 711

Accessible Dispatch Website

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Ambulette Services

Regulated by the Taxi and Limousine Commission, Ambulette Services provide non-emergency medical and leisure ambulette and Paratransportation services for people with disabilities. Ambulette vans can accommodate all types of travel requirements such as wheelchairs, recliners, motorized, and non-emergency stretchers.

Phone: 718-332-1216

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Free Transportation Program for Seniors and People with Disabilities

Project Cart

Project Cart van service provides specialized transportation for residents from Community Boards 1-8 in Manhattan. Project Cart is in operation from Monday-Friday, 9:00am-3:30pm.

Phone: 212-956-0855

Project Cart Website

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