Metropolitan Transportation Authority Complaints (MTA)
In order to make a complaint to the MTA you will need the following information:
- When did the problem occur, date and time?
- Where did it occur?
- Did it involve the application process, reserving a trip, taking a trip, or some other issue?
- Did it involve your driver, another customer, AAR staff, the vehicle, subscription service, or something else?
1-877-337-2017 prompt. 8
Reduced Fare Metro Card
Phone: 511 (711 for TTY) or 718-330-1234
MTA Elevator or Escalator Outages
Information on MTA Complaints
City and State Disability Parking Permits
Department of Transportation Phone: 718-433-3100
Taxi and Limousine Complaints Process
If you would like to file a complaint about an experience with TLC you can call 311 or fill out the 311 complaint form online.
File a Transportation Complaint Online on 311's Website