CAPS User Guides

Human Resources Administration (HRA) launched the new Coordinated Assessment & Placement System (CAPS) on October 26. CAPS is the re-design of the PACT system and was established to better incorporate the U.S. Department of Housing and Urban Development (HUD) requirements for Coordinated Entry in NYC. CAPS is a web-based platform that contains the Coordinated Assessment Survey and the NYC Supportive Housing Application.

Training guides for all modules will be in the new system under Information/Training and are also posted below.

CAPS Training Materials

• Determination Letter Overview Video
• Dashboard Deck
• Application Deck
• Module One: Logging into CAPS and Managing User IDs and Passwords
• Module Two: Introduction to CAPS Functionality
• Module Three: Agency Site Request and Maintenance
• Module Four: Vacancy Control System - Completing Rosters
• Module Five: Completing the Turn Around Document (TAD)
• Guide to Navigating the CAPS Follow-up Queue for Housing Providers
• Guide to Navigating the CAPS Follow-up Queue for Referring Agencies

Additional Materials

• FAQ on the SH Application (PDF)
• CAPS - March 2021 Enchancements (PDF)
  

If you have any questions on above, please contact HRA user support email at hracassupport@hra.nyc.gov.

In case you experience issues logging into CAPS, please contact HRA Security Administration by Emailing MISSECURITYADMIN@dss.nyc.gov and follow instructions below:
• Use your work email address and include signature with your full name and work location
• Provide your User ID
• Provide a phone number that can receive Text message. The admin will send the new password via SMS text message
• Include you need to log into CAPS
• Include the error message when attempting to log in