Policies & Procedures

Fair Housing Policy

NYCHA does not discriminate or retaliate in the selection of families for housing. Download the NYCHA's Fair Housing and Non-Discrimination policies and brochures.

• English: statement and brochure
• Español: statement and brochure
• 中文: statement and brochure
• Русский: statement and brochure

Reasonable Accommodations

Housing Applicants and Section 8 participants who require Reasonable Accommodations may contact:

• Customer Contact Center at (718) 707-7771
• Visit a NYCHA Walk-In Center
• NYCHA's Department of Equal Opportunity Services for People with Disabilities by calling 212-306-4652, or TTY telephone at 212-306-4845
• Learn more about NYCHA’s reasonable accommodation policies and forms.

Complaint of Housing Discrimination

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468.

NYCHA DEO Complaint Process

• DEO Complaint Process at a Glance

Domestic Violence

DV Information for Public Housing Residents & Applicants and Section 8 Tenants.

• Learn more about Domestic Violence.

Communications in Alternative Formats

• English
• Español
• 中文
• Русский

Notice of Class Action Lawsuit on Mold and Moisture

• English
• Español
• 中文
• Русский

Residents Policies and Procedures

For the safety and well-being of everyone in the NYCHA community, policies have been instituted that all residents must follow. The full details of these polices are contained in your lease. Learn more about these policies.