Policies & Procedures

Fair Housing Policy

NYCHA does not discriminate or retaliate in the selection of families for housing. Download the NYCHA's Fair Housing policies and brochures.

Apartments for New Yorkers with Disabilities

Residents and applicants with disabilities needing help in obtaining a NYCHA accessible apartment can contact the DEO Services for the Disabled Unit at 212-306-4652. NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.

A Home to Be Proud Of

The official NYCHA resident handbook, A Home to Be Proud Of, is a handy manual for residents with information on dos and don’ts, procedure, helpful phone numbers, and other resident-related information.

Bed Bugs Safety

There are steps that can be taken to prevent bed bugs from infesting your home. When bed bugs are present, they can be safely controlled.

Communications in Alternative Formats

Communications in alternative formats for Section 8 applicants and participants who are blind or have a visual impairment

Community Service Requirement

Domestic Violence

Learn about the protections in place for victims of domestic violence, dating violence, sexual assault or stalking for Public Housing Residents & Applicants and Section 8 Tenants.

Family Re-entry Pilot Program

Housing Discrimination Complaints

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468. Learn about NYCHA DEO's Complaint Process.

Highlights of House Rules, Lease Terms and Policy

Lead-Safe Certified Guide to Renovate Right:

The Renovate Right pamphlet provides important general information about legal requirements for safe lead practices for homeowners, tenants, child care providers and parents during renovation activities. Review and download the pamphlet here:

Lead and Safe Drinking Water

New York City’s water is safe, including the water at your development.

Mold and Mildew Prevention & Treatment

Notice of Class Action Lawsuit on Mold and Moisture

Occupancy and Succession

Read about NYCHA's Occupancy and Succession procedures.

Permanent Exclusion and Applying to Lift Exclusions

For more information on resident safety, removal of dangerous people from NYCHA, Permanent Exclusion and Lifting of Permanent Exclusion click here.

Reasonable Accommodations

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. Learn more about NYCHA’s reasonable accommodation policies and forms.

Housing Applicants and Section 8 participants who require Reasonable Accommodations may contact:

  • Customer Contact Center at (718) 707-7771
  • Visit a NYCHA Walk-In Center
  • NYCHA's Department of Equal Opportunity Services for People with Disabilities by calling 212-306-4652, or TTY telephone at 212-306-4845

Rent Grievance and Interim Recertification Policies

NYCHA revised its policies and procedures related to interim rent changes, rent grievances, nonpayment proceedings, and chronic rent delinquency proceedings. These changes include improvements to NYCHA’s Self-Service Portal.

Interim Recertification

If a tenant is in between Annual Recertification periods, and experiences a change to their household composition, income, disability status, senior status, citizenship status or student status, they can inform NYCHA by requesting an Interim Recertification.

Grievance Procedure

A grievance can be submitted when you are dissatisfied with a decision made by NYCHA, that you believe adversely affects your rights, duties or status.

Interim recertifications and rent grievances can be submitted online through the Self-Service Portal (selfserve.nycha.info) You can also request a paper version of the interim recertification or rent grievance forms at your property management office.

Details on the updated policy here:

Section 3

Read the Section 3 FAQ.

Trespass Policy

Read about NYCHA's Trespass Policy:


Other Helpful Information

ACCESS NYC

ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Social Security Administration

Create a free and secure account to track current or future social security benefits, manage direct deposit options for SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.