FOR IMMEDIATE RELEASE: September 21, 2015
Contact: Media@nycha.nyc.gov | (212) 306-3322
NYCHA LAUNCHES NEW MOBILE APP “MYNYCHA,” ALLOWING RESIDENTS TO MAKE REPAIR REQUESTS FROM ANYWHERE, ANYTIME
NEW YORK—New York City Housing Authority (NYCHA) Chair and CEO Shola Olatoye announced the launch of MyNYCHA, a new application for residents to make and manage repair requests. With the free app, residents can create, schedule, and manage work tickets via their mobile devices (smartphones or tablets). They can also subscribe to alerts for outages in their developments (NYCHA Alerts) and view inspection appointments.
“MyNYCHA is one example of how as part of NextGeneration NYCHA, we are changing the way we do business. The Authority is working to improve customer service and become more transparent and accessible to our residents,” said NYCHA Chair and CEO Shola Olatoye. “The new app not only empowers our residents, by putting access at their fingertips, but also enables the Authority to operate more efficiently.”
As the landlord of more than 400,000 New Yorkers, NYCHA gets thousands of repair requests every day. The Customer Contact Center (CCC), which until now was the single point of contact for public housing residents to report maintenance repairs, receives approximately 7,000 calls and creates 5,000 new maintenance requests each day. Approximately 12 percent of maintenance repairs are not completed on the scheduled date because the tenant is not home. With the MyNYCHA app, residents can now conveniently reschedule their appointment anytime whether it was scheduled via the CCC or the app, helping reduce the amount of instances a tenant is not at home for repairs.
More than 2,000 residents have downloaded the application and more than 1,500 have logged in, resulting in nearly 1,000 work tickets. The overall feedback from residents has been positive.
“The new NYCHA App will allow tenants to easily and quickly submit work tickets, receive important information, and make sure their contact information is up to date from their Smartphone or tablet device. By making this technology available, the New York Housing Authority has taken one more step to ensure public housing tenants in NYC have access for free to the technology necessary to function effectively in the 21st century,” said Congressman José E. Serrano.
“As we shift towards a digital society, it is very important for government agencies to keep up with current technological advances and move services online. I applaud NYCHA for improving communications with residents and launching the MyNYCHA mobile application,” said New York State Senator José M. Serrano. “This app will simplify the repair process, and also keep track of the status of repair requests. It will serve as an effective way for residents to receive updates on any important happenings in their buildings. This is an important step towards streamlining the repair process and ensuring that all NYCHA residents' needs are taken care of in an efficient matter."
“The MyNYCHA App will revolutionize the way tenants interact with management,” said Council Member James Vacca, Chair of the City Council Committee on Technology. “Being able to book and track repairs electronically through the app will greatly reduce the frustration that is all too common when dealing with repair tickets. I’m glad that NYCHA has taken the steps necessary to bring this app to the public and I look forward the seeing the improvements in action.”
“It is great to know that we are listening to the needs of our community and creating applications that will allow the use of technology to put a rush on getting answers regarding daily concerns and critical repairs. The launching of the MyNYCHA mobile application will be a benefit to public housing residents allowing them to create, submit, schedule and see updated information regarding their service requests via their smartphones and tablets,” said Bronx Borough President Ruben Diaz Jr.
We expect to launch a Spanish version of the app later within the next few months. NYCHA is also working on a web version of the app to be released by the end of this year
The free app is available for NYCHA residents citywide. Residents can download it from Apple’s App Store or Google Play.