FOR IMMEDIATE RELEASE: February 11, 2020
Users can now receive real-time notifications about service interruptions, create work tickets for multiple repair needs, and view their latest rent bill – among other features
NEW YORK – Today, NYCHA’s Information Technology department released a new version of the MyNYCHA mobile app alongside an educational video touting the app’s newest features.
The latest version of MyNYCHA allows users to opt in to receive text and email alerts about repair appointments and the status of service interruptions – even when they’re not using the app. MyNYCHA Version 2.3 also allows residents to create work tickets for malfunctioning elevators in their building in addition to requesting repairs for their apartment.
MyNYCHA users have always been able to request, schedule, and cancel repairs through the app. Now, users can create work tickets for heat-related problems and window repairs at the same time – as well as view work order tickets that are grouped by a specific job category. The ability to automatically see the related tickets associated with an original repair request means that users don’t have to needlessly search by work order number to get status updates.
MyNYCHA Version 2.3 also allows users to make rental payments and view their rental history through the app as well as learn about scheduled apartment inspections that might be happening.
“MyNYCHA is an invaluable tool for the Authority” said NYCHA Chair Gregory Russ. “These upgrades expand functionality and improve communications, customer service, and quality of life for our residents. The app’s new features will keep residents informed of service interruptions in real time; allow them to track rental payments; enable them to view and schedule upcoming inspections as well as schedule and track work orders with greater ease and convenience.”
Close to 95,000 users have downloaded the MyNYCHA app since it was first launched in 2015, and more than 1.4 million repair requests have been submitted via the app in that four-year span. Internal NYCHA estimates have shown that increased utilization of the MyNYCHA app has saved the Authority $4.4 million since the app was first implemented in 2015.
A 2020 analysis of NYCHA service records shows that 34 percent of the work tickets submitted by residents are done through the MyNYCHA app and that the peak day for making repair requests is Monday. The MyNYCHA app is relied on even more during the weekends, when an estimated 46-50 percent of work order tickets are submitted using the online system.
NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. Over 390,000 New Yorkers reside in NYCHA’s 316 public housing developments and PACT/RAD developments formerly managed by NYCHA around the five boroughs. Over 190,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program. For more information, visit www.nyc.gov/nycha, and for regular updates on NYCHA news and services, connect with us via www.facebook.com/NYCHA and www.twitter.com/NYCHA.