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FOR IMMEDIATE RELEASE: February 13, 2020
CONTACT: media@nycha.nyc.gov | (212) 306-3322


Fifth activation of Situation Room will help facilitate faster and more robust emergency response ahead of extreme cold temperatures Friday through Saturday

NEW YORK – Tomorrow, the New York City Housing Authority (NYCHA) will activate its Situation Room in advance of extreme cold temperatures expected in the New York City region starting on Friday. Temperatures are expected to be as low as 17 degrees Fahrenheit on Friday with a wind chill of 9 degrees and the low for Saturday is 27 degrees.

NYCHA's Office of Emergency Management will oversee the centralized incident command center – working closely with members of the Authority's Heating Management and Services (HMSD); Maintenance, Repair & Skilled Trades; Operations; Capital Projects; and Family Partnerships departments to coordinate repair and service needs for NYCHA residents.

Staff will be stationed at the Situation Room beginning Friday from 8 a.m. until 8 p.m. and Saturday from 8 a.m. until 4 p.m. to deal with extreme cold temperatures. On-the-ground staff preparations will include increased roving heat teams and pre-staged mobile boilers will also be available for possible deployment. Residents can report service interruptions using the MyNYCHA app or by calling 718-707-7771.

Technological capabilities at the Situation Room will enable NYCHA staff to track, monitor, and report all heat service disruptions – using the Heating Dashboard and data from heat sensors in the Computerized Heating Automation System (CHAS). Heat Desk staff will be in contact with frontline staff throughout the day and report up to HMSD and Executive staff every two hours.

This week marks the fifth activation of NYCHA's improved Situation Room during the 2019-2020 heating season, during which heat and hot water services have been restored in 8 hours on average, compared to 10 hours last year. Overall, approximately 95 percent of heating outages have been resolved within 24 hours.

NYCHA has also hired twelve field coordinators to assist with managing localized efforts during emergency incidents. They will be able to assist with managing logistical requests and aiding in interdepartmental and interagency communication and collaboration in the field.

The activation of the Situation Room is in keeping with the Authority's efforts to work closely with the de Blasio administration when responding to heat-related issues and follow the Heating Action Plan guidelines approved by the Federal Monitor in December 2019.


About the New York City Housing Authority (NYCHA)
NYCHA's mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. Over 390,000 New Yorkers reside in NYCHA's 316 public housing developments and PACT/RAD developments formerly managed by NYCHA around the five boroughs. Over 190,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program. For more information, visit www.nyc.gov/nycha, and for regular updates on NYCHA news and services, connect with us via www.facebook.com/NYCHA and www.twitter.com/NYCHA.