NYCHA Family Partnerships Department

NYCHA’s Family Partnerships Department manages partnerships with external providers and City agencies offering youth, seniors and social services.  Family Partnerships connects residents to critical services and implements programs and policies that support household stability and tenancy, individual advancement, and aging-in-place.

NYCHA’s Family Partnerships Department (FPD) is staffed by licensed social workers and paraprofessionals who will focus on three key areas: connecting residents to best in-class services; implementing and managing formal and in-formal partnerships and overseeing programs for seniors and youth.  Staff will manage through staff service coordination, crisis response, and providing linkages through NYCHA’s database to its partner agencies.  As needed, staff will conduct home visits, assess resident needs and connect to services.

The following programs provide specialized services to meet a wide range of residents’ needs:

Supportive Outreach Services (SOS)

SOS receives referrals from property management, resident leaders, family members, other NYCHA departments, or from residents themselves and provides supportive services so residents can remain lease compliant and manage their household needs. Staff interview each resident to assess their particular situation and identify helpful resources. Staff develop a service plan and makes referrals as needed. Staff also intervene in crises involving acute psychiatric emergencies, traumatic incidents, family crises, domestic violence (DV), child abuse/neglect, elder abuse/neglect, and substance abuse.

The Family Re-entry Program

This program helps reunite select individuals leaving prison and jail with their families who live in qualified public housing apartments and provides the returning individual with re-entry services. Eligible individuals must demonstrate that they are motivated to make a positive change in their lives and must agree to intensive case management services. For more information, call 212-306-6024 or check out the following links:

• Program Flyer in English | Español | 中文 (繁體 / 简体) | Русский

• Brochure in English | Español | 中文 | Русский

• Frequently Asked Questions (FAQs) in English | Español | 中文 | Русский

If you or someone you know requires the assistance of the Family Services Department, you can call or visit us at any of our Borough Offices: