Frequently Asked Questions About TEMPO: NYCHA’s New Program to Address Lead


What is TEMPO?

NYCHA’s Team for Enhanced Management, Planning, and Outreach (TEMPO) manages an outreach, inspection, and remediation program in NYCHA apartments where there is known or presumed lead-based paint, and where a child under the age of 6 lives or routinely spends more than 10 hours per week. The TEMPO program has different priorities depending on whether children under 6 live in the apartment or only regularly visit. 

  • TEMPO will expedite lead abatement in apartments with two or fewer lead components. 
  • TEMPO performs repairs and lead paint work in apartments with three or more lead components.

Under TEMPO, work should be performed faster – and with better communication and supervision and greater protections for your family. 

What is abatement?

Abatement may include paint removal or enclosing an area with an approved product. NYCHA will perform a lead-based paint abatement in apartments where an inspection determined that lead-based paint is present, and a previous abatement has not been performed.

What is a component? 

Components are simply the different objects that make up your apartment. Examples of components are walls, window sills, shelves, pipes, baseboards, etc. In many NYCHA apartments, only a small number of components contain lead-based paint. For instance, an apartment may have lead paint on a pipe in the bathroom, but the rest of the apartment is lead free. When NYCHA performs an abatement, NYCHA will remove the paint from the component or components with lead paint. 

Why is NYCHA starting abatement in apartments with two or fewer components? 

Under its settlement agreement with the U.S. Department of Housing and Urban Development (HUD), NYCHA must abate all of its apartments. NYCHA will prioritize apartments with children under 6 because they are most at risk for the negative health effects of lead. NYCHA is starting with apartments with two or fewer components because this is the biggest category of lead-based paint apartments. Additionally, these abatements can be performed relatively quickly and at less inconvenience to the families who live in them. 

What if I live in an apartment with three or more components? 

NYCHA will work with families in these apartments to ensure that the work is performed as safely and smoothly as possible. For instance, the TEMPO team will work to minimize the waiting for different trades (e.g., carpenters, plasterers, painters, etc.) so the work is completed faster and with less dust. Temporary relocation services will be available for residents if the work is taking place in a kitchen, bathroom, or bedroom and safe access cannot be provided during the repairs. 

What can I expect during inspections and TEMPO abatement? 

The TEMPO team will visit apartments with children under 6 to inspect, perform visual assessments, and conduct tests to determine the status and condition of lead-based paint in your apartment. Based on the results of the assessments and tests, NYCHA will schedule a time to begin abatement in your apartment. Once the abatement has been completed, additional tests are conducted to make sure the space is safe for all residents to re-enter. The TEMPO team will ensure that this “clearance” process resolves the repairs and the lead hazards in one day. 

  • NYCHAwill prioritize the full abatement of any apartment with two or fewer lead components where a child under 6 lives.
  • After completing these apartments, NYCHA will begin abatement of apartments where a child under 6 routinely visits.
  • This work will be performed by certified workers (NYCHA staff or contractors).

What can I expect during TEMPO repairs?  

TEMPO team members will focus on lead safety protocols during repair work that could disturb lead-based paint, including mold, leaks, plaster, and general repair projects. The team will also correct any lead hazards identified by a visual or risk assessment. Once the necessary repairs have been made, additional tests are conducted to make sure the space is safe for all residents to re-enter.

What should I do while waiting for TEMPO abatement or repairs to be completed? 

Depending on the conditions of the apartment, you and your family will be offered a hotel or other accommodation and/or meal vouchers if the work is required in a critical room and the TEMPO team cannot complete the work in a day. If you choose not to relocate, the TEMPO team will restrict access to the areas of your apartment where paint-disturbing work is being performed, until the clearance process is completed. TEMPO personnel will work directly with your family during the course of the repairs to ensure that you have a clear understanding of the work and the plan to perform it safely.

What other protections does TEMPO offer?

The TEMPO team will visually assess your apartment at least twice each year for peeling, damaged lead-based paint. If you observe peeling paint at any point during the year, you can contact the Customer Contact Center (CCC) to request additional inspections; the CCC will direct the issue to the TEMPO team to inspect the condition within 10 days and remediate it within 21 days. You can report peeling, cracked, or loose paint to NYCHA by calling the CCC at 718-707-7771 or by using the MyNYCHA app or website (www.nyc.gov/mynycha).

How will I be notified when my apartment is designated for TEMPO? 

When NYCHA receives information that a child under 6 lives in or routinely visits an apartment with known or presumed lead-based paint, NYCHA will send a letter to the head of household explaining the TEMPO program, its services, and additional public health information on lead-based paint hazards (including how to access blood lead testing for children).

When will the new TEMPO program be implemented? 

The TEMPO program is scheduled to launch on May 15, 2021.

How can I report household information if I didn’t complete the Annual Notice? 

To ensure that NYCHA has the most accurate and up-to-date household information for TEMPO, you can visit the NYCHA Self-Service Portal (https://selfserve.nycha.info) to confirm that the correct household composition information is listed. If this information is not accurate or is out of date, please update the information. You may also visit your Property Management Office for assistance. 

If my child is older than 6, can my apartment be removed from TEMPO? 

You can call the CCC (718-707-7771) to be removed from the TEMPO program if there are no children under the age of 6 living in your apartment or regularly visiting for more than 10 hours per week. To exit the program due to a change in household composition, you must also update your household composition on the NYCHA Self-Service Portal (https://selfserve.nycha.info).

TEMPO Resident Townhalls


The TEMPO Town Hall will be held online. Please register in advance by clicking on the link below for the date you would like to attend.

Wednesday, April 28 at 2pm:
https://on.nyc.gov/tempo-apr28

OR 

Thursday, April 29 at 6pm: 
https://on.nyc.gov/tempo-apr29 

After registering, you will receive a confirmation email with the information needed to join either online or by phone. If you need assistance with registering for the TEMPO Town Hall, resident.engagment@nycha.nyc.gov.

Thank you; we hope you will join us for this important discussion! 

If you have any questions for NYCHA’s Lead Hazard Control team, please reach out to lhcd@nycha.nyc.gov.