NYCHA is committed to providing residents with the healthy and safe homes they deserve. To fulfill this commitment, NYCHA is taking proactive measures to meet the obligations of both the 2018 Revised Baez Consent Decree and the 2019 HUD Agreement. As part of this process, NYCHA has revised its standard procedure for addressing mold complaints and introduced “Mold Busters” – an innovative new program informed by industry standards to effectively and efficiently remediate mold. NYCHA began a citywide roll out of Mold Busters in January 2019 and implementation will reach all developments by the end of this year.
NYCHA will take the following measures to comprehensively address mold and moisture conditions:
This map shows all NYCHA buildings in which the Mold Busters process has been implemented. Mold Busters implementation will reach all developments by December 2019.
Residents with mold or active water leaks in their apartment should enter a work order by calling the NYCHA Customer Contact Center at (718) 707-7771. Residents can also use the MyNYCHA app or website.