NYCHA is committed to providing residents with the healthy and safe homes they deserve. To fulfill this commitment, NYCHA is taking proactive measures to meet the obligations of both the 2018 Revised Baez Consent Decree and the 2019 HUD Agreement. As part of this process, NYCHA has revised its standard procedure for addressing mold complaints and introduced “Mold Busters” – an innovative new program informed by industry standards to effectively and efficiently remediate mold. NYCHA began a citywide roll out of Mold Busters in January 2019 and completed implementation on September 2, 2019.
NYCHA will take the following measures to comprehensively address mold and moisture conditions:
Residents with mold or active water leaks in their apartment should enter a work order by calling the NYCHA Customer Contact Center at (718) 707-7771. Residents can also use the MyNYCHA app or website.Residents who have already contacted the NYCHA Customer Contact Center but still have concerns regarding mold/leaks and any associated repairs can contact the Ombudsperson Call Center (OCC) at 1-888-341-7152 or at ombnyc.com. If OCC cannot resolve your concerns, they will contact Cesar de Castro, the Ombudsperson, to resolve the issue.
The Ombudsperson will initiate a phased portfolio-wide launch of the Call Center that will be completed by July 1, 2020. The start schedule is listed below:
This map shows locations where OCC support is now available to NYCHA residents.