Residents Policies & Procedures

For the safety and well-being of everyone in the NYCHA community, policies have been instituted that all residents must follow. The full details of these polices are contained in your lease. Below you will find additional helpful resources.

A Home to Be Proud Of

The official NYCHA resident handbook, A Home to Be Proud Of, is a handy manual for residents with information on dos and don’ts, procedure, helpful phone numbers, and other resident-related information.
Download A Home to Be Proud Of.


ACCESS NYC is a free service that helps you find out if you may qualify for over 30 City, State and Federal benefit programs.

Apartments for New Yorkers with Disabilities

Residents and applicants with disabilities needing help in obtaining a NYCHA accessible apartment can contact the DEO Services for the Disabled Unit at 212-306-4652. NYCHA has more than 7,400 apartments retrofitted with widened doorways, grab bars, audio/visual smoke alarms and other features for persons with disabilities.

Bed Bugs Safety

There are steps that can be taken to prevent bed bugs from infesting your home. When bed bugs are present, they can be safely controlled.

Communications in Alternative Formats

Communications in Alternative Formats for Section 8 Applicants and Participants Who are blind or have a Visual Impairment

Community Service Requirement

Complaint of Housing Discrimination

Residents, applicants and Section 8 voucher holders can report or file a complaint of housing discrimination by calling the Department of Equal Opportunity at 212-306-4468.

DEO Complaint Process

Domestic Violence

Learn about the protections in place for victims of domestic violence, dating violence, sexual assault or stalking for Public Housing Residents & Applicants and Section 8 Tenants.

Family Re-entry Pilot Program

Garbage Disposal Procedure

Download the Garbage Disposal Procedure.

Grievance Procedure

Download the Grievance Procedure.

Highlights of House Rules, Lease Terms and Policy

Lead-Safe Certified Guide to Renovate Right:

The Renovate Right pamphlet provides important general information about legal requirements for safe lead practices for homeowners, tenants, child care providers and parents during renovation activities. Review and download the pamphlet here:

Lead and Safe Drinking Water

New York City’s water is safe, including the water at your development.

Mold and Mildew Prevention & Treatment

NYCHA Recyling Program

Learn more about NYCHA Recycles.

Occupancy and Succession

Read about NYCHA's Occupancy and Succession procedures.

Permanent Exclusion and Applying to Lift Exclusions

For more information on resident safety, removal of dangerous people from NYCHA, Permanent Exclusion and Lifting of Permanent Exclusion click here.

Reasonable Accommodation

NYCHA provides reasonable accommodation for applicants, Section 8 voucher holders, and NYCHA residents with disabilities. Learn more about Reasonable Accommodation.

Section 3

Read the Section 3 FAQ.

Social Security Administration

Create a free and secure account to track current or future social security benefits, manage direct deposit options for SSA benefits, print an SSA benefit verification letter for NYCHA income recertification, and much more.

Trespass Policy

Read about NYCHA's