Utility Failures

In the event of utility failures, notify NYCHA’s Customer Contact Center (CCC) immediately by calling (718) 707-7771, which is available 24 hours a day, 7 days a week.

General precautions

  • If smoke or a burning odor is present, evacuate the area.
  • In case of flooding, disconnect electrical devices if it’s safe to do so.

Signs of a gas leak...

  • Smelling a distinctive, strong odor similar to rotten eggs.
  • Seeing a white cloud, mist, fog, bubbles in standing water, blowing dust, or vegetation that appears to be dead or dying for no reason.
  • Hearing roaring, hissing, or whistling.

If you suspect a leak, call 911 from a safe area. Do not use spark-producing devices.

Additional Resources