In July 2017, the New York City Council passed Local Law 30, which mandated language access to be provided by all city agencies. One of the law’s key requirements mandates each city agency to designate a language access coordinator and to develop and implement a language access implementation plan in order to ensure meaningful language access to their services
Below is the Police Department's language access implementation plan.
Language Access Coordinator:
Deputy Chief John G. Cappelmann
Commanding Officer, Office of Management Analysis & Planning
Individuals who are denied adequate language access services by the New York City Police Department may file a complaint with the NYPD Internal Affairs Bureau 24 hours per day, 7 days per week via email, postal mail, phone, or in-person.