Resources For Survivors During COVID-19
What You Need to Know:
About COVID-19 (Coronavirus)
New Yorkers who have symptoms can call 1-844-NYC-4NYC to connect with services and schedule testing from NYC Health + Hospitals (NYC H+H).
Text 'COVID' to 692-692 to get important COVID-19 related updates
sent straight to your phone. You can text 'COVIDESP' to get updates in Spanish.
All non-essential businesses are closed in NYS. What’s considered essential?
Learn about how COVID-19 spreads and how to reduce your risk from the NYC Department of Health and Mental Hygiene
Tenants' Rights for Tenants with COVID-19 or Under Home-Quarantine
Community healthcare providers can now refer clients who are COVID positive or COVID-symptomatic, do not require medical care, and unable to isolate where they live, to the Hotel Isolation Program.
The City’s network, NYC Media, is now running 24/7 programming and providing information for the COVID-19 crisis. The channel offers live video coverage of Mayoral press conferences and the latest public service announcements, including COVID-19 related emergency alerts, the latest guidance, and changes in City services. NYC Gov is available on Spectrum 74, FiOS 24, Altice 74, RCN 81 and over-the-air broadcast on 25.2.
For the latest public health information regarding COVID-19 in NYC, visit www.nyc.gov/coronavirus
Click a topic, or press the enter key on a topic, to reveal its answer.
- NYC Family Justice Centers (FJCs) remain available by phone with guidance on immediate safety planning, shelter assistance, and community resources. Reach out on Monday to Friday, from 9 a.m. to 5 p.m. with questions, or for support accessing Family Court virtually for an order of protection or to file an emergency custody or visitation petition. FJCs can also connect you to a partner agency for a legal consultation or advocacy. Learn how FJCs can help you
- You can also locate nearby resources online using NYC HOPE, the City’s Resource Directory for services for survivors
- Safety Tips for Survivors...
- NYS State Courts remain open virtually for essential/emergency matters. Family Court can still support you. You can still file for an emergency order of protection, file to address emergency issues around custody or visitation orders, and update your order of protection. Learn more
The Families First Coronavirus Response Act of 2020 authorized the payment of Pandemic Electronic Benefit Transfer (P-EBT) Food Benefits to households with children who would have received free or reduced-price school meals under the National School Lunch Act, if not for a school closure. These temporary food benefits are to help cover the cost of meals children would otherwise would have received at school. Learn more
Legal Services of New York City (LSNYC) is offering free, confidential assessments for public benefits such as cash assistance, SNAP and Medicaid. Call LSNYC’s Access Line (917-661-4500) to be connected to an eligibility and application expert.
Grab and Go meals are now for all New Yorkers. No one will be turned away. Participants will be able to pick up three meals. To find a meal hub, text “NYCFOOD” or “COMIDA” to 877-877. Learn more
One week of free groceries are available to all New Yorkers in five boroughs at the Neighborhood Opportunity Network (NeON) Nutrition Kitchens, in partnership with the Food Bank of NYC and the NYC Young Men’s Initiative (YMI). Learn more
Many NYC food pantries are working on modified hours. Call 311 to find out which food pantries are open and when, in real-time.
- Supplemental Nutrition Assistance Program (SNAP) benefits can now be used to shop online for fresh produce and groceries. Visit these participating online stores to order your groceries online, and they will deliver to you. Participating stores in the New York City area include Amazon, ShopRite, and Walmart. Learn more
Important note: SNAP benefits cannot be used to pay delivery fees. Be sure to confirm an online store delivers to your home address.
- SNAP households are eligible to receive supplemental EA SNAP benefits for March, April, and/or May 2020 in the amount that will bring them up to the maximum SNAP monthly benefit amount for a household of their size. If you already get SNAP and received a SNAP benefit for March, April and/or May that is less than the maximum benefit amount for your household’s size, the EA benefits automatically will be made available on your EBT card. Learn more
- You can apply or manage your benefits online at ACCESS HRA or with the ACCESS HRA mobile app.
Use ACCESS HRA to:
- Apply for Cash Assistance or Emergency One Time Assistance
- Apply or recertify for the Supplemental Nutrition Assistance Program, or SNAP (commonly known as food stamps)
New Yorkers who needed to recertify their SNAP or CA cases do not need to recertify at this time due to COVID-19. Recertifications are postponed and clients will get a letter in the mail when it is time to recertify. Public benefits will remain active. There is no need to call HRA to recertify at this time. All in-person appointments with HRA have been cancelled. No negative case actions will be taken.
Only visit an HRA Office if your needs cannot be met through ACCESS HRA or over the phone. Many HRA locations are temporarily closed. Consult the HRA Locations page for more information.
Domestic Violence Shelters are still open for intake. Call the City’s 24-hour Domestic Violence hotline (1-800-621-4673; TTY: 1-800-810-7444) to learn more.
Evictions are suspended in NYS until June 20, 2020. You do not need to appear in Housing Court for an eviction case at this time. Evictions are extended to August 20 for tenants who qualify for unemployment benefits or are experiencing financial hardship resulting from COVID-19. Learn more
Utility shut-offs for non-payment in NYS are temporarily suspended. Check for companies who have taken the pledge to Keep Americans Connected, and with your utility providers, such as Con Edison or Verizon, directly for their policies.
- Visit the NYCHA Journal to learn more about NYCHA's Guidance to Section 8 Participants on Rent Hardships, Guidance to Public Housing Residents on Hardships, and COVID-19 Updates on Property Management Offices
- The Sexual Assault Forensic Examiner (SAFE) Program offers medical care, forensic examination and documentation, and crisis counseling to victims of sexual assault. Here's a list of hospitals with SAFE Programs in NYC
- Using healthcare services, even if Medicaid-funded, will not impact your ability to apply for a green card. Learn more about Public Charge
- NY State of Health Special Enrollment Period Open through June 15
The NY State of Health Marketplace is open for a special enrollment period to allow for uninsured people to enroll in qualified health plans. The special enrollment period will help protect the health of New Yorkers during the COVID-19 public health emergency. Learn more
- In NYC, all active Medicaid cases will be extended. No case will be closed for failure to renew or failure to provide documentation. Any case that is closed for failure to renew or failure to provide documentation that had Medicaid coverage on or after March 18, 2020 will be re-opened with coverage restored to ensure no gap in coverage. Renewals will be extended for 12 months.
During the COVID-19 Emergency, New York City residents who are age 65 or over; living with a disability or blindness; in receipt of Medicare and are not a parent or caretaker relative of minor children; or are young adults under age 26 who were formerly in foster care are able to submit a Medicaid application via fax to 917-639-0732.
Learn more online or by calling 1-855-355-5777.
- Project Street Beat is still providing sexual and reproductive health care. Call 1-855-778-2328, Monday to Friday, between 9 a.m. to 5 p.m. to schedule a remote telehealth visit for non-urgent visits, or on-site Mobile Health Center visits for urgent needs.
- NYC Well offers free, confidential mental health support. New Yorkers can speak to a counselor via phone, text, or chat and get access to mental health and substance use services, in more than 200 languages, 24/7/365.
- ThriveNYC has published a new Guide to Mental Health Services that New Yorkers can access while staying at home, including a list of free apps to help address anxiety, depression, recovery, and other mental health resources.
- Federal student loan borrowers are automatically being placed in an administrative forbearance during the COVID-19 emergency, which allows you to temporarily stop making your monthly loan payment. This suspension of payments will last until Sept. 30, 2020. Learn more
- The deadlines to file and pay federal income taxes are extended to July 15, 2020. This relief is automatic, taxpayers do not need to file any additional forms or call the IRS to qualify.
- The distribution of economic impact payments (also known as federal stimulus checks) began as early as April 2020. Some people who typically do not file returns will need to submit a simple tax return to receive the economic impact payment. Learn more
- The NYC Workforce1 Career Center launched a Virtual Center (or call 718-960-2458) to help New Yorkers prepare for, and connect to, jobs across New York City's five boroughs and in every sector of the economy. Services are no-cost and do not require in-person visits. Learn more
- Unemployment insurance claims will be backdated to the date New Yorkers became unemployed, and eligible New Yorkers will be paid all benefits due. For new Unemployment Insurance claims, read this FAQ about Unemployment Benefits and Health Insurance and check the NYS DOL website.
- Paid Leave benefits are available for those subject to an order of quarantine or isolation due to COVID-19.
- Learn more about Guidance for Employers and Employees about COVID-19 Mandates
- NYC Financial Empowerment Center counselors are available to support you over the phone with free financial counseling – it’s secure and confidential. Book an appointment
- Many banks are offering programs to help customers affected by COVID-19, such as deferred payments and fee waivers. Check the American Bankers Association's list or reach out to your bank directly to learn more.
- You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and more with Online Services at my Social Security.
- Call the New York Legal Assistance Group (NYLAG’s) COVID-19 Legal Resource Hotline (929-356-9582) to get answers to legal questions for New Yorkers impacted by COVID, Monday-Friday, 10 a.m. – 1 p.m. When leaving a message, include your name, the best number to call back, and a description of the issue. NYLAG will follow-up within two business days. The hotline can offer advice on Advanced Planning (Standby Guardianship, Power of Attorney, Healthcare Proxy, Wills), Consumer Debt (Debt Collection, Wage Garnishment), Employee Rights (Paid Leave, FMLA, Working Conditions), Housing (Eviction, Rent Arrears, Foreclosure, Mortgage Relief Options), Unemployment Benefits, Public Benefits, Special Education issues (K-12), Stimulus Payment Questions. Learn more
For Survivors With Children
- All non-emergency Childcare Centers have been closed. Programs may reopen when New York City public schools reopen, unless the Health Commissioner authorizes an earlier reopening date. REC centers are available for the children of first responders and other frontline workers. Learn more
- The NYC Department of Education's (DOE) Regional Enrichment Centers are available for the children of first responders, healthcare workers, and our most vulnerable populations. Learn more
- To keep students connected and able to learn from home, the DOE is lending 300,000 internet-enabled iPads to students. Families that want to request a device should fill out the Remote Learning Device Request form. Learn more
- Many NYS WIC offices are available to provide services by phone for appointments. On-site appointments are limited. Learn more
- Parents, foster parents, or caretakers with questions about a child protective investigation, prevention case, or foster care case should contact their Child Protective Specialist or agency case planner, and their supervision team if needed.
The ACS Office of Advocacy remains available to assist by e-mail and phone:
- Helpline (212-676-9421; TTY: 212-442-1447)
- Incarcerated parents may call collect (212-619-1309 or 212-341-3322)
- Get Resources for New Yorkers who are parents and caregivers, including planning for if you get sick (Courtesy of NYC Administration of Childrens Services)
LGBTQ+ Specific Resources
- LGBTQ+ COVID-19 Online Guide created in partnership with representatives from 15 city agencies and over 200 LGBTQ+ community partners across NYC, is organized into categories of LGBTQ+ affirming services for mental health, physical health and wellness, sexual health, peer and community support, food assistance, legal services, housing and shelter, and financial/funding opportunities.
For Persons Living with Disabilities
- Know Your Rights Guides on teen dating abuse and related issues, such as consent, stalking, orders of protection, and more (Courtesy of Day One)
- Verizon helps alert parents to the power of parental controls (Courtesy of Verizon)
- GenerationNYC, including connecting virtual events through Fun at Home, such as NBA League Pass, NFL Game Pass, Ailey All Access, and more!
- The Trevor Project is providing 24/7 access to an affirming international community for LGBTQ young people and trained crisis counselors to talk directly with youth in crisis. Call 1-866-488-7386.
- New York City’s Lesbian, Gay, Bisexual, & Transgender Community Center is offering remote services—including one-on-one sessions and guided meditations. Learn more
- The LGBT National Youth Talkline provides a safe space for those under the age of 25 to anonymously seek support. Check online for hours and call 1-800-246-7743. Those under the age of 20 can also join the weekly moderated chat rooms here—there’s one for all LGBTQ teens and another just for trans teens. The chat rooms also have extended hours until May 1st.
For the Community at Large
For DV Programs/Non Profits
Other Resources for Survivors
More on Self-Care and Resilience
For Those Seeking to Contribute to NYC’s Efforts
For those wondering how you can contribute to the citywide effort to address COVID-19, please visit nyc.gov/HelpNow to learn how you can donate medical supplies, offer a community space to be considered for additional hospital capacity, donate food to healthcare professionals, or volunteer with the Medical Reserve Corps. You may also consider donating blood if you are able, in order to help ensure that blood is available for any patients who may need it.
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You can also learn more about additional City Services and Assistance Available to Individuals.