Contact OLR

How to Contact OLR

Employee Benefit Program client service walk-in centers remain closed to visitors. Retiree Health Benefits, the Deferred Compensation Plan, Flexible Spending Accounts Program and the Managment Benefits Fund can be reached via email. Please see below for additional information.

 

Email the Commissioner

Retiree Health Benefits Program

The Retiree Health Benefits Program client service walk-in center remains closed to visitors.

Please submit your documents as follows:

1) Forms and documents can be submitted electronically using the following link: https://nycemployeebenefits.leapfile.net

For detailed instructions on how to submit your form/document securely through LeapFile and to view a short video, click here.

Please do not submit your form/document more than once. This will only delay processing.

You will immediately receive notification stating "Success! Your file has been received" upon completion of your document upload.  You will not receive a separate email confirmation.

2) Inquiries and questions can be emailed to healthbenefits@olr.nyc.gov

3) For questions regarding the PICA prescription drug benefit program please call 1-800-467-2006.

4) Retirees can call (212) 513-0470 between 10am and 4pm, Monday through Friday (except holidays).

Also, please do not send forms or documents via express mail.

Retirees with questions about Medicare Part B Reimbursement please visit the Health Benefits Program for information.



NYC Employee Assistance Program

All EAP services are available Monday through Friday, 8am – 7pm.  Please contact the EAP by email at eap@olr.nyc.gov or call and leave a message at 212-306-7660.

Email: eap@olr.nyc.gov

Phone: (212) 306-7660


WorkWell NYC

Email: workwell@olr.nyc.gov


Deferred Compensation Plan

The Deferred Compensation Plan client service walk-in center remains closed to visitors.  You can contact a Plan representative at (212) 306-7760.

Please submit your documents as follows:

1) Inquiries and questions can be sent via email to the Plan.

2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.

3) Forms can also be faxed to 844-299-2362.

Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.

Also, please do not submit your form/document more than once. This will only delay processing.

Also, please do not send forms or documents via express mail.


NYCE IRA

The NYCE IRA client service walk-in center remains closed to visitors.

Please submit your documents as follows:

1) Inquiries and questions can be sent via email to the Plan.

2) Forms/documents can be sent via email to NEWYRK@VOYAPLANS.com.

3) Forms can also be faxed to 844-299-2362.

Please only include the last 4 digits of your Social Security number, along with your name and address on all forms.

Also, please do not submit your form/document more than once. This will only delay processing.

Also, please do not send forms or documents via express mail.

4) All checks must be mailed to the Plan's Lockbox. Please use the address indicated on the form you are submitting.


Management Benefits Fund

The Management Benefits Fund client service walk-in center remains closed to visitors.

Please submit your forms and documents as follows:

1) Inquiries and questions can be sent via email to the Fund

2) Forms/documents can be submitted electronically to: https://nyc-mbf.leapfile.net

Please do not submit your form/document more than once. This will only delay processing.

Also, please do not send forms or documents via express mail.

Please check back periodically for updates and how to send forms and claims electonically to the Fund.


Flexible Spending Accounts Program

The Flexible Spending Accounts Program client service walk-in center remains closed to visitors.

IMPORTANT:  Please read about Program changes due to COVID-19

Please submit your forms and documents using the instructions below.

1) Inquiries and questions can be sent via email to the Program.

2) Forms/documents can be submitted electronically to: https://nyc-fsa.leapfile.net

Please do not submit your form/document more than once. This will only delay processing.

Also, please do not send forms or documents via express mail.

Please check back periodically for updates and how to send forms and claims electronically to the Program.