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Customer Service
AnnouncementDuring inclement weather, OPA customer service centers may have different operating schedules or be closed. Please call the phone numbers below to ensure we are open. |
OPA Walk-In Services
The OPA Customer Service Desk is a walk-in service, with no appointment necessary. We offer two convenient locations:
OPA at the Manhattan Business Center, Downtown New York
OPA Customer Service Desk
Manhattan Business Center
66 John Street, 3rd Floor
New York, NY 10038
Monday - Friday 8:30 am - 4:00 pm
212-291-2648 or 212-291-2649
Services include:
- Receipt of Ordered Deduction Documents
- Commuter Benefit Program Inquiries
- Check Replacement Documents
- Union Service Unit Documents
- FICA Refund Consent Forms
- Beneficiary Services Documents
OPA Business Office at Hudson Yards in Manhattan
Please note that 450 West 33rd Street is now called 5 Manhattan West. However, if you use Google Maps to find our location, you will need to search for 450 West 33rd Street.
OPA Customer Service Desk
5 Manhattan West, 3rd Floor
New York, NY 10001-2633
(Located on 33rd Street between 9th and 10th Avenues)
Monday - Friday 8:00 am - 5:30 pm
212-669-8555
Services include:
- Receipt of Ordered Deduction Documents
- Commuter Benefit Program Inquiries
- Check Replacement Documents
- Union Service Unit Documents
- FICA Refund Consent Forms
- Beneficiary Services Documents
- Prior Year Duplicate W-2 Forms