Customer Service


During inclement weather, OPA customer service centers may have different operating schedules or be closed. Please call the phone numbers below to ensure we are open.

OPA Walk-In Services

The OPA Customer Service Desks are a walk-in service, with no appointment necessary.

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents
  • Prior Year Duplicate W-2 Forms (Hudson Yards office only)

Please note: OPA Customer Service representative will not be able to help you with your personal pay or time and leave issues. Please address these issues to your agency Human Resources or timekeeper.

Customer Service Desk Locations

We offer two convenient locations in Manhattan:

OPA at the Manhattan Business Center, Downtown Manhattan

OPA Customer Service Desk
Manhattan Business Center
66 John Street, 3rd Floor
New York, NY 10038

Hours: Monday - Friday, 8:30 am - 4:00 pm
Phone: 212-291-2648 or 212-291-2649


OPA Business Office at Hudson Yards, Midtown Manhattan

OPA Customer Service Desk
5 Manhattan West, 3rd Floor
New York, NY 10001-2633
(Please note that 450 West 33rd Street is now called 5 Manhattan West. Entrance on 33rd Street between 9th and 10th Avenues)

Hours: Monday - Friday, 8:00 am - 5:30 pm
Phone: 212-669-8555