Customer Service


Announcement

During inclement weather, OPA customer service centers may have different operating schedules or be closed. Please call the phone numbers below to ensure we are open.


OPA Walk-In Services

The OPA Customer Service Desk is a walk-in service, with no appointment necessary. We offer two convenient locations:

OPA at the Manhattan Business Center, Downtown New York

OPA Customer Service Desk
Manhattan Business Center
66 John Street, 2nd Floor
New York, NY 10038

Monday - Friday 8:30 am - 4:00 pm
212-291-2648 or 212-291-2649

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents

OPA Business Office at Hudson Yards in Manhattan

Please note that 450 West 33rd Street is now called 5 Manhattan West. However, if you use Google Maps to find our location, you will need to search for 450 West 33rd Street.

OPA Customer Service Desk
5 Manhattan West, 3rd Floor
New York, NY 10001-2633
(Located on 33rd Street between 9th and 10th Avenues)

Monday - Friday 8:00 am - 5:30 pm
212-669-8555

Services include:

  • Receipt of Ordered Deduction Documents
  • Commuter Benefit Program Inquiries
  • Check Replacement Documents
  • Union Service Unit Documents
  • FICA Refund Consent Forms
  • Beneficiary Services Documents
  • Prior Year Duplicate W-2 Forms