Commuters

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Announcement, July 30, 2021

Annual Transit Card Enrollment and Return Policy for September 2021

Participants enrolled in the Commuter Benefits Program Annual Transit Card plan have until August 6 to update the Annual Transit Card (ATC) for the month of September 2021.

To switch your enrollment to a new plan or to cancel your enrollment altogether, you need to log into your agency's payroll portal to make the change here: www.commuterbenefitsnyc.com/signup.

If you miss the August 6 deadline, you have the option of returning your September ATC to Edenred Commuter Benefits in exchange for a credit to your commuter account (please allow 60 to 90 days for credits to post). See return instructions below:

Edenred must receive the card by September 1, 2021

Return ATC cards by mail to:

Edenred Commuter Benefit Solutions
P.O. Box 540515
Waltham, MA 02454

Please make sure to include your full name and specify that you are a City of New York employee.

Participating employees can review their Commuter Benefits Program information and account balances on the Edenred website at www.commuterbenefitsnyc.com

Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM

Announcement, May 03, 2021

Payroll Deduction and Order Resumption

If you have Commuter Benefits payroll deductions or orders suspended or cancelled and are considering resuming payroll deductions or transit orders, please follow these instructions:

To Resume Commuter Benefits Payroll Deductions:

• Log into your agency’s payroll portal at www.commuterbenefitsnyc.com/signup.aspx to review your enrollment status.
• If your deduction was suspended, you can change the resumption date to have the payroll deduction resume earlier than originally scheduled.
• If your deduction was cancelled, you will need to enroll in the commuter plan of your choice to resume the payroll deduction.
• Depending on the timing of your next payroll, your deductions will resume in one to two payroll periods.

To Resume Transit Orders for Transit Pass, Access-a-Ride and Park-n-Ride Plan Participants:

• Log into your Edenred account at www.commuterbenefitsnyc.com/login.aspx.
• If you have opted out your orders, go to “Options” on the main page of your dashboard and select “Edit Order” to resume your order.
• If your order was cancelled, select “Place an Order” and follow the prompts.
• Update your order by the deadline:
  • 4th of the Month: MTA Long Island Rail Road and Metro-North Railroad tickets
  • 10th of the Month: All other transit products, including Access-a-Ride coupons
  • For MTA Long Island Rail Road and Metro-North Railroad riders in the MTA Mail&Ride program, if you have returned funds in your Mail&Ride account that are sufficient for your upcoming order, place your order with the Mail&Ride program first before resuming your order in your Edenred Commuter Account.

You can always review Commuter Benefits Program information and account balances at any time on the Edenred Commuter Benefits Website www.commuterbenefitsnyc.com.

Announcement, May 03, 2021

Review Your Commuter Account Balance

Employees who enrolled in the NYC Commuter Benefits Program and had payroll deductions must review their commuter account balance regularly.

To check your commuter account balance, log into your Edenred account at www.commuterbenefitsnyc.com/login.aspx. If your current commuter account balance exceeds your monthly commuting costs, take the following steps:

1. If you haven’t done so, lower or suspend your Commuter Benefits payroll deductions at www.commuterbenefitsnyc.com/signup.aspx.

2. Use the accumulated balance for qualified transit and parking before adding more funds to the account.

Be reminded that employees who separate from City service have 90 days from the date of separation to use pre-tax funds in their commuter account. For more detailed Commuter Benefits Program information visit www.commuterbenefitsnyc.com.

Announcement, November 20, 2020

No change to monthly pre-tax limit for year 2021

The Internal Revenue Service (IRS) announced that the limit on monthly pre-tax contributions toward qualified transportation and parking expenses for 2021 remains at $270 each, which is unchanged from tax year 2020. Employees enrolled in the Commuter Benefits Program can elect up to $540 pre-tax per month to use toward a combination of eligible transportation and parking benefits.

Announcement, July 13, 2020

Reopening of Edenred Walk-In Center for Annual Transit Cards Replacement

The Edenred Commuter Benefits Walk-In Center has reopened for the replacement of Annual Transit Cards only. A valid photo ID is required for the replacement.

Address:
450 7th Ave, Floor 19, Room 1906
New York, NY 10123
(Between 34th and 35th Streets)

Hours: Monday – Friday, 8:00 AM – 4:00 PM

Safety:

• You are required to wear a face mask or face covering in all common areas of the facility.
• Entrance doors will remain open during peak entry periods to provide a touchless entry.
• See-through protective screens have been installed at each manned station for keeping social distancing.
• All public areas have been cleaned and disinfected in strict adherence with the CDC guidelines and product recommendations.

You may still order the replacements for Annual Transit Cards online at www.commuterbenefitsnyc.com or by phone at 1-833-584-8109. You will have the option to receive the replacement card at your address on file or pick it up at the Edenred Commuter Benefits Walk-In Center.

Announcement, June 12, 2020

Edenred COVID-19 Updates and Policies

Due to COVID-19, Commuter Benefits participants have had questions regarding how to adjust their transit orders. To answer questions about suspensions, returns, and refunds, Edenred has developed the COVID-19 Updates and Policies page for employees enrolled in the below commuter plans:

• Access-a-Ride
• Annual Transit Card
• NYC Commuter Card
• Transit Pass (including LIRR and MNR ticket orders)
• Park-n-Ride

Announcement, March 31, 2020
MTA New York Return Policy

Annual Transit Card (return deadline 1st of the month by 8pm)

• Return by mail: PO Box 540515, Waltham, MA 02454

MTA MetroCards (return accepted anytime)

• Unopened MetroCards can be returned to Edenred at PO Box 540515, Waltham, MA 02454

LIRR/MNR
Returns are handled directly with the transit authority.

• LIRR https://new.mta.info/fares-and-tolls/long-island-rail-road/long-island-rail-road/refunds
• MNR http://web.mta.info/mnr/html/ticketrefund.htm

Announcement, March 23, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

In addition to the payroll deductions suspension (see the March 19 Announcement) you can temporarily suspend your transit product orders. Any plan except for the Annual Transit Card is eligible. If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

Transit product orders must be suspended directly with Edenred at commuterbenefitsnyc.com or with the Transit Provider as follows:

Visit the Edenred site for more detailed Commuter Benefits information.

Announcement, March 19, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

You may suspend your Commuter Benefits payroll deductions for any period up to one year.

The suspension is permitted for all Commuter plans except for the Annual Transit Card.

If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

If you are enrolled in the Park-N-Ride plan, it will be suspended for the same period. Please note this will only suspend payroll deductions. To also suspend your Transit Pass orders, you must do so directly with Edenred at (833) 584-8109 or online at commuterbenefitsnyc.com.

You can check your Commuter Account balance on the Edenred website.

To suspend your Commuter Benefits:

• City of New York Employees: use NYCAPS Employee Self Service nyc.gov/ess.
• DOE Employees: use Web Employee Self Service/Web Payroll at payrollportal.nycboe.net.
• CUNY Employees: download an enrollment form from the CUNY website at cuny.edu/about/administration/offices/hr/benefits/transit-benefit-community-colleges-edenred or contact your College TransitBenefit Coordinator.

Read more for information on April and May order cancellations.