Commuters

Announcement: Refunds from WageWorks

WageWorks’ administration of the City of New York Commuter Benefits program ended on June 30, 2019. As a result, any employee who previously participated in the WageWorks Commuter Benefits program and who had a final unused balance containing a post-tax deduction amount will be receiving a refund representing their post-tax deduction balance. WageWorks issued the refunds directly to employees by either check or direct deposit.

WageWorks mailed refund checks for Commuter Card post-tax deduction balances and for Transit Pass and Parking account post-tax deduction balances. Refund checks were mailed to the participant’s Commuter Benefits address on file. They will arrive in a security window envelope with a Phoenix, AZ return address within 5 - 10 business days.

Participants who had their banking information on file with WageWorks, will receive their refund from WageWorks via direct deposit within 3 - 5 business days.

Any pre-tax deduction balances remaining in employee’s WageWorks commuter accounts on July 1, 2019 will be made available in an Edenred Commuter Benefit Solutions commuter account during mid to late August 2019.

WageWorks sent an email to each participant who was scheduled to receive the post-tax deduction refund containing their exact post-tax deduction refund amount. Any participant who did not receive the email can verify the mailing address where the check was mailed and check their WageWorks account balance by logging in to their WageWorks account at www.getwageworks.com/nyc.
The FISA-OPA Transit Benefit Unit has a list of the participants to whom a post-tax deduction refund was issued. To request a listing of the affected employees in your agency or for any questions you may have, please contact the Transit Benefit Unit at transit@fisa-opa.nyc.gov.

Announcement: Your Edenred Annual Transit Card

Your new Edenred Annual Transit Card (ATC) should arrive in the mail by June 26. The card will be active as of July 1.

If you do not receive your new ATC by June 26, please log into your account at commuterbenefitsnyc.com and go to My Account > Order History > Request Replacement.

If the initial ATC card you receive in the mail becomes lost, stolen, or damaged, you can replace it by visiting the Edenred Commuter Benefit Solutions ATC Walk-In Customer Service Center located in Midtown Manhattan.

Announcement: All Wage Works products will work until Sunday, June 30, 2019

All Commuter Benefits Program Participants:

• Register and Log-In to the Edenred website at www.commuterbenefitsnyc.com.
• Registered participants should verify their enrollment, account balance, mailing address, and other personal information.
• To register, participants will need their first name, last name, zip code, and the seven digit employee reference number as found on their pay stub/pay statement.

Commuter Card Users:

• Activate the Edenred Commuter Benefit Solutions NYC Prepaid Mastercard ® immediately.
• Activate online 24/7 at www.commuterbenefitsnyc.com.
• Activate by phone Monday – Friday, 8 a.m. to 8 p.m., by calling the Edenred Customer Service Center toll-free at 1-833-584-8109.
• To activate the card the participant will need the last four digits of the employee reference number as found on their pay stub/pay statement.

Transit Pass / Access-a-Ride/ Park-n-Ride Users:

• Verify their Long Island Rail Road or Metro North Rail Road July pass orders are fulfilled.
• Verify that any other transit pass, Access-a-Ride, or Park-n-Ride July orders are processed.
• Verify orders online 24/7 at www.commuterbenefitsnyc.com.
• July passes will be mailed by June 22, 2019 to the participant’s mailing address on file with Edenred for use on July 1, 2019.

Premium Transit Check MetroCard Users:

• Continue using the WageWorks Premium TransitChek MetroCard (PMC) until Sunday, June 30, 2019.
• The Edenred Annual Transit Card will be mailed by June 22, 2019 to the participant’s mailing address on file with Edenred.
• The Edenred Annual Transit Card will not be active for use until Monday, July 1, 2019.

Announcement: If you use WageWorks Commuter Card

The last funding will be added to your WageWorks Commuter Card on April 19, 2019. The card will remain active until June 30, 2019. After June 30, you WILL NOT BE ABLE TO USE the remaining balances on the card. The balances from your pre-tax deductions will be transferred from your WageWorks card to your new Edenred card approximately by the end of August, and the post-tax deductions, if any, will be returned to you as a check.

Beginning May 2019, the payroll deductions will start going to your new Edenred’s Commuter Card.

You will receive your new Commuter Card from Edenred after April 19, 2019, but it will not have any funds on it until your first payday in May.

Some of you may have already received your Personal Identification Number (PIN) for the new card. Use of the PIN is optional and is not needed to activate the card.

For more information visit Edenred website.

Any questions can be directed to transit@fisa-opa.nyc.gov

Announcement: Please review these timelines

In order to make the transition from WageWorks to Edenred Commuter Benefit Solutions easier for you, we’ve developed a Transit Plan Timeline and a Parking Plan Timeline. Please review these timelines for important dates regarding changes in your commuter benefits.