Commuters

Edenred Mobile Application is Now Available on App Store and Google Play

Announcement, September 29, 2021

Annual Transit Card Enrollment and Return Policy for November 2021

Participants enrolled in the Commuter Benefits Program Annual Transit Card plan have until October 8 to update the Annual Transit Card (ATC) for the month of November 2021.

To switch your enrollment to a new plan or to cancel your enrollment altogether, you need to log into your agency's payroll portal to make the change here: www.commuterbenefitsnyc.com/signup.

If you miss the October 8 deadline, you have the option of returning your November ATC to Edenred Commuter Benefits in exchange for a credit to your commuter account (please allow 60 to 90 days for credits to post). See return instructions below:

Edenred must receive the card by November 1, 2021

Return ATC cards by mail to:

Edenred Commuter Benefit Solutions
P.O. Box 540515
Waltham, MA 02454

Please make sure to include your full name and specify that you are a City of New York employee.

Participating employees can review their Commuter Benefits Program information and account balances on the Edenred website at www.commuterbenefitsnyc.com

Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM

Announcement, May 03, 2021

Payroll Deduction and Order Resumption

If you have Commuter Benefits payroll deductions or orders suspended or cancelled and are considering resuming payroll deductions or transit orders, please follow these instructions:

To Resume Commuter Benefits Payroll Deductions:

• Log into your agency’s payroll portal at www.commuterbenefitsnyc.com/signup.aspx to review your enrollment status.
• If your deduction was suspended, you can change the resumption date to have the payroll deduction resume earlier than originally scheduled.
• If your deduction was cancelled, you will need to enroll in the commuter plan of your choice to resume the payroll deduction.
• Depending on the timing of your next payroll, your deductions will resume in one to two payroll periods.

To Resume Transit Orders for Transit Pass, Access-a-Ride and Park-n-Ride Plan Participants:

• Log into your Edenred account at www.commuterbenefitsnyc.com/login.aspx.
• If you have opted out your orders, go to “Options” on the main page of your dashboard and select “Edit Order” to resume your order.
• If your order was cancelled, select “Place an Order” and follow the prompts.
• Update your order by the deadline:
  • 4th of the Month: MTA Long Island Rail Road and Metro-North Railroad tickets
  • 10th of the Month: All other transit products, including Access-a-Ride coupons
  • For MTA Long Island Rail Road and Metro-North Railroad riders in the MTA Mail&Ride program, if you have returned funds in your Mail&Ride account that are sufficient for your upcoming order, place your order with the Mail&Ride program first before resuming your order in your Edenred Commuter Account.

You can always review Commuter Benefits Program information and account balances at any time on the Edenred Commuter Benefits Website www.commuterbenefitsnyc.com.

Announcement, May 03, 2021

Review Your Commuter Account Balance

Employees who enrolled in the NYC Commuter Benefits Program and had payroll deductions must review their commuter account balance regularly.

To check your commuter account balance, log into your Edenred account at www.commuterbenefitsnyc.com/login.aspx. If your current commuter account balance exceeds your monthly commuting costs, take the following steps:

1. If you haven’t done so, lower or suspend your Commuter Benefits payroll deductions at www.commuterbenefitsnyc.com/signup.aspx.

2. Use the accumulated balance for qualified transit and parking before adding more funds to the account.

Be reminded that employees who separate from City service have 90 days from the date of separation to use pre-tax funds in their commuter account. For more detailed Commuter Benefits Program information visit www.commuterbenefitsnyc.com.