Announcement, September 29, 2021
Annual Transit Card Enrollment and Return Policy for November 2021
Participants enrolled in the Commuter Benefits Program Annual Transit Card plan have until October 8 to update the Annual Transit Card (ATC) for the month of November 2021.
To switch your enrollment to a new plan or to cancel your enrollment altogether, you need to log into your agency's payroll portal to make the change here: www.commuterbenefitsnyc.com/signup.
If you miss the October 8 deadline, you have the option of returning your November ATC to Edenred Commuter Benefits in exchange for a credit to your commuter account (please allow 60 to 90 days for credits to post). See return instructions below:
Edenred must receive the card by November 1, 2021
Return ATC cards by mail to:
Edenred Commuter Benefit Solutions
Please make sure to include your full name and specify that you are a City of New York employee.
Participating employees can review their Commuter Benefits Program information and account balances on the Edenred website at www.commuterbenefitsnyc.com
Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM
Announcement, May 03, 2021
Payroll Deduction and Order Resumption
If you have Commuter Benefits payroll deductions or orders suspended or cancelled and are considering resuming payroll deductions or transit orders, please follow these instructions:
To Resume Commuter Benefits Payroll Deductions:
To Resume Transit Orders for Transit Pass, Access-a-Ride and Park-n-Ride Plan Participants:
You can always review Commuter Benefits Program information and account balances at any time on the Edenred Commuter Benefits Website www.commuterbenefitsnyc.com.
Announcement, May 03, 2021
Review Your Commuter Account Balance
Employees who enrolled in the NYC Commuter Benefits Program and had payroll deductions must review their commuter account balance regularly.
To check your commuter account balance, log into your Edenred account at www.commuterbenefitsnyc.com/login.aspx. If your current commuter account balance exceeds your monthly commuting costs, take the following steps:
1. If you haven’t done so, lower or suspend your Commuter Benefits payroll deductions at www.commuterbenefitsnyc.com/signup.aspx.
2. Use the accumulated balance for qualified transit and parking before adding more funds to the account.
Be reminded that employees who separate from City service have 90 days from the date of separation to use pre-tax funds in their commuter account. For more detailed Commuter Benefits Program information visit www.commuterbenefitsnyc.com.
Employees of the City of New York can use pre-tax and post-tax payroll deductions for certain public transportation costs through the Commuter Benefits Program. The current program is offered by Edenred Commuter Benefits, the City’s commuter benefits provider.
See the advantages of the program.
Learn about the various plans.
See Commuter FAQ.
See a list of transit providers.
Sign Up for the program.
Contact Edenred Commuter Benefits at firstname.lastname@example.org.
The Commuter Benefits Program is for NYC government employees only and is offered by Edenred, the City’s commuter benefit provider. Members of the public, including businesses and their employees: get more information about the Commuter Benefits Law, or call 311. The Commuter Benefits Law requires certain businesses to offer their eligible employees a pre-tax transportation deduction.