Commuters

Announcement, October 1, 2020

Annual Transit Card Enrollment and Return Policy for November 2020

Participants enrolled in the Commuter Benefits Program Annual Transit Card plan have until October 8 to update your Annual Transit Card (ATC) for the month of November 2020.

To switch your enrollment to a new plan or to cancel your enrollment altogether, you need to log into your agency's payroll portal to make the change here: www.commuterbenefitsnyc.com/signup.

If you miss the October 8 deadline, you have the option of returning your November ATC to Edenred Commuter Benefits in exchange for a credit to your commuter account (please allow 60 to 90 days for credits to post). See return instructions below:

Edenred must receive the card by November 1, 2020

Return ATC cards by mail to:

Edenred Commuter Benefit Solutions
P.O. Box 540515
Waltham, MA 02454

Please make sure to include your full name and specify that you are a City of New York employee.

Participating employees can review their Commuter Benefits Program information and account balances on the Edenred website at www.commuterbenefitsnyc.com

Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM

Announcement, July 13, 2020

Reopening of Edenred Walk-In Center for Annual Transit Cards Replacement

The Edenred Commuter Benefits Walk-In Center has reopened for the replacement of Annual Transit Cards only. A valid photo ID is required for the replacement.

Address:
450 7th Ave, Floor 19, Room 1906
New York, NY 10123
(Between 34th and 35th Streets)

Hours: Monday – Friday, 8:00 AM – 4:00 PM

Safety:

• You are required to wear a face mask or face covering in all common areas of the facility.
• Entrance doors will remain open during peak entry periods to provide a touchless entry.
• See-through protective screens have been installed at each manned station for keeping social distancing.
• All public areas have been cleaned and disinfected in strict adherence with the CDC guidelines and product recommendations.

You may still order the replacements for Annual Transit Cards online at www.commuterbenefitsnyc.com or by phone at 1-833-584-8109. You will have the option to receive the replacement card at your address on file or pick it up at the Edenred Commuter Benefits Walk-In Center.

Announcement, June 12, 2020

Edenred COVID-19 Updates and Policies

Due to COVID-19, Commuter Benefits participants have had questions regarding how to adjust their transit orders. To answer questions about suspensions, returns, and refunds, Edenred has developed the COVID-19 Updates and Policies page for employees enrolled in the below commuter plans:

• Access-a-Ride
• Annual Transit Card
• NYC Commuter Card
• Transit Pass (including LIRR and MNR ticket orders)
• Park-n-Ride

Announcement, March 31, 2020
MTA New York Return Policy

Annual Transit Card (return deadline 1st of the month by 8pm)

• Return by mail: PO Box 540515, Waltham, MA 02454

MTA MetroCards (return accepted anytime)

• Unopened MetroCards can be returned to Edenred at PO Box 540515, Waltham, MA 02454

LIRR/MNR
Returns are handled directly with the transit authority.

• LIRR https://new.mta.info/fares-and-tolls/long-island-rail-road/long-island-rail-road/refunds
• MNR http://web.mta.info/mnr/html/ticketrefund.htm

Announcement, March 23, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

In addition to the payroll deductions suspension (see the March 19 Announcement) you can temporarily suspend your transit product orders. Any plan except for the Annual Transit Card is eligible. If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

Transit product orders must be suspended directly with Edenred at commuterbenefitsnyc.com or with the Transit Provider as follows:

Visit the Edenred site for more detailed Commuter Benefits information.

Announcement, March 19, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

You may suspend your Commuter Benefits payroll deductions for any period up to one year.

The suspension is permitted for all Commuter plans except for the Annual Transit Card.

If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

If you are enrolled in the Park-N-Ride plan, it will be suspended for the same period. Please note this will only suspend payroll deductions. To also suspend your Transit Pass orders, you must do so directly with Edenred at (833) 584-8109 or online at commuterbenefitsnyc.com.

You can check your Commuter Account balance on the Edenred website.

To suspend your Commuter Benefits:

• City of New York Employees: use NYCAPS Employee Self Service nyc.gov/ess.
• DOE Employees: use Web Employee Self Service/Web Payroll at payrollportal.nycboe.net.
• CUNY Employees: download an enrollment form from the CUNY website at cuny.edu/about/administration/offices/hr/benefits/transit-benefit-community-colleges-edenred or contact your College TransitBenefit Coordinator.

Read more for information on April and May order cancellations.

Announcement, March 13, 2020

Effective Monday, March 16, 2020, the Edenred Commuter Benefits Walk-In Center located at 450 Seventh Avenue, Floor 19, Room 1906, New York, NY 10123 will be closed until further notice.

Annual Transit Card replacements will be available upon request. Requests can only be made online at commuterbenefitsnyc.com under My Account/Order History. The replacement Annual Transit Card will be shipped via mail to the employee’s mailing address on file.

Services at the Edenred Customer Service Center at 1-833-584-8109 remain unchanged. Call Center hours are Monday – Friday from 8:00 a.m. – 8:00 p.m.