Commuters

Announcement, May 18, 2020

Annual Transit Card Return Policy for June 2020

As the commuting needs of many may change for the month of June 2020, Edenred Commuter Benefit Solutions (Edenred) will allow participants enrolled in the Commuter Benefits Program Annual Transit Card plan to return their Annual Transit Card (ATC) for the month of June 2020 by returning the ATC in the mail to Edenred. Edenred must receive the card by June 1, 2020.

Return ATC cards by mail to:

Edenred Commuter Benefit Solutions
P.O. Box 540515
Waltham, MA 02454

Please make sure to include your full name and that you are an employee of the City of New York.

Edenred will issue a $127 credit back into participant Commuter Accounts in approximately 60 - 90 days. Out of pocket transit expenses are NOT refundable.

Returning the Annual Transit Card to Edenred does not cancel participation in the Commuter Benefits Program. Payroll deductions will continue. A new ATC card will automatically be ordered on the 10th of June and mailed for use for a consecutive 12 month period beginning on July 1, 2020.

Participating employees can review their Commuter Benefits Program information and account balances at any time on the Edenred website at www.commuterbenefitsnyc.com. Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM.

 

Announcement, May 7, 2020

Annual Transit Card Holders - June Order Cancellations

May 8 is the last day for you to cancel June's order. To do so, please log into your employee payroll portal to cancel your Annual Transit Card plan enrollment or change the enrollment to another Commuter Benefits program plan. Changes must be made by May 8 in order for Edenred to receive the updates by the May 10 deadline.

Edenred NYC MTA Product Return Policy

Edenred Commuter Benefit Solutions provides the following return policy for NYC MTA products ordered from Edenred through the Commuter Benefits Program Transit Pass plan.

MTA MetroCards:

  • Returns are accepted anytime
  • Unopened cards can be returned to Edenred at: PO Box 540515, Waltham, MA, 02454

MTA Long Island Rail Road (LIRR) and Metro North Rail Road (MNRR):

  • Returns are handled directly through LIRR and MNRR

Participating employees can review their Commuter Benefits Program information and account balances at any time on the Edenred website at www.commuterbenefitsnyc.com. Employees can also call the Edenred Customer Service Center at 1-833-584-8109, Monday - Friday, 8:00AM - 8:00PM.

 

Announcement, April 17, 2020

Annual Transit Card Return Policy for May 2020

Edenred Commuter Benefit Solutions will allow participants enrolled in the Commuter Benefits Program Annual Transit Card plan to return their Annual Transit Card (ATC) for the month of May, 2020. Returning the Annual Transit Card to Edenred does not cancel participation in the Commuter Benefits Program. Payroll deductions will continue. A new ATC card will automatically be ordered on the 10th of May and mailed for use for a consecutive 12 month period beginning on June 1, 2020.

You must return the ATC to the address below. Edenred must receive the card by May 1, 2020. Please make sure to include your full name and that you are an employee of the City of New York.

Edenred Commuter Benefit Solutions
P.O. Box 540515
Waltham, MA 02454

Edenred will issue a $127 credit back into participant Commuter Accounts in approximately 60 - 90 days. Out-of-pocket transit expenses are not refundable.

Participating employees can review their Commuter Benefits Program information and account balances at any time on the Edenred Commuter Benefit Solutions website www.commuterbenefitsnyc.com or by calling the Edenred Customer Service Center at 1-833-584-8109, Monday – Friday, 8:00AM – 8:00PM

 

Announcement, March 31, 2020
MTA New York Return Policy

Annual Transit Card (return deadline 1st of the month by 8pm)

  • Return by mail: PO Box 540515, Waltham, MA 02454

MTA MetroCards (return accepted anytime)

  • Unopened MetroCards can be returned to Edenred at PO Box 540515, Waltham, MA 02454

LIRR/MNR
Returns are handled directly with the transit authority.

 

Announcement, March 23, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

In addition to the payroll deductions suspension (see the March 19 Announcement) you can temporarily suspend your transit product orders. Any plan except for the Annual Transit Card is eligible. If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

Transit product orders must be suspended directly with Edenred at commuterbenefitsnyc.com or with the Transit Provider as follows:

Commuter Plan How to Suspend the Transit Product Order
Commuter Card(All Plans) Contact the transit provider directly (i.e. MTA Metro North Rail Road, Long Island Rail Road, MTA EasyPay Express, NJ Transit, etc.)
Transit Pass and Access-A-Ride commuterbenefitsnyc.com or (833) 584-8109 (Mon – Fri, 8am-8pm)
Park-N-Ride commuterbenefitsnyc.com or (833) 584-8109 (Mon – Fri, 8am-8pm)

Visit the Edenred site for more detailed Commuter Benefits information.

 

Announcement, March 19, 2020

For employees enrolled in the Commuter Benefits program who are temporarily working from home:

You may suspend your Commuter Benefits payroll deductions for any period up to one year.

The suspension is permitted for all Commuter plans except for the Annual Transit Card.

If you are enrolled in the Annual Transit Card, you may switch to a different plan or cancel the enrollment.

If you are enrolled in the Park-N-Ride plan, it will be suspended for the same period. Please note this will only suspend payroll deductions. To also suspend your Transit Pass orders, you must do so directly with Edenred at (833) 584-8109 or online at commuterbenefitsnyc.com.

You can check your Commuter Account balance on the Edenred website.

To suspend your Commuter Benefits:

Read more for information on April and May order cancellations.

 

Announcement, March 13, 2020

Effective Monday, March 16, 2020, the Edenred Commuter Benefits Walk-In Center located at 450 Seventh Avenue, Floor 19, Room 1906, New York, NY 10123 will be closed until further notice.

Annual Transit Card replacements will be available upon request. Requests can only be made online at commuterbenefitsnyc.com under My Account/Order History. The replacement Annual Transit Card will be shipped via mail to the employee’s mailing address on file.

Services at the Edenred Customer Service Center at 1-833-584-8109 remain unchanged. Call Center hours are Monday – Friday from 8:00 a.m. – 8:00 p.m.

 

Employees of the City of New York can use pre-tax and post-tax payroll deductions for certain public transportation costs through the Commuter Benefits Program. The current program is offered by Edenred Commuter Benefits, the City’s commuter benefits provider.

See the advantages of the program.

Learn about the various plans.

See Commuter FAQ.

See a list of transit providers.

Sign Up for the program.


Important Note

The Commuter Benefits Program is for NYC government employees only and is offered by Edenred, the City’s commuter benefit provider. Members of the public, including businesses and their employees: get more information about the Commuter Benefits Law, or call 311. The Commuter Benefits Law requires certain businesses to offer their eligible employees a pre-tax transportation deduction.