The Mayor’s Office of Operations was created in 1977 by Executive Order. The office was designed to plan, coordinate, and direct governmental operations and hold City agencies and offices accountable. Operations has since grown into a project and performance management, research, and customer service engine that works to make New York City a fairer and more equitable place for all its residents.
With more than 45 agencies and offices and over 350,000 employees, the City relies on Operations to strengthen efficiency and coordination within government. To serve this purpose, Operations provides City agencies and offices with research and analysis, project and performance management, and advisory support. Some of these projects include key mayoral initiatives like OneNYC, Vision Zero, IDNYC, and ThriveNYC. The office also publishes the Mayor’s Management Report, the only publication of its kind in the country to track agency performance year-over-year.
In addition to its role tracking progress on mayoral commitments and managing interagency initiatives, Operations is composed of offices and teams focused on increasing equity and improving transparency, accountability, and customer service in City government: