The Mayor’s Office of Operations works to make New York City government more effective and efficient. The office is responsible for managing and coordinating multiagency programs and initiatives and uses data to help the City make informed policy decisions and strategic, targeted investments. Operations includes Project, Strategic, and Performance Management teams; and Performance Observation, Customer Service, and Audit units that aim to improve transparency and accountability.

Operations also houses the Mayor’s Office for Economic Opportunity; the Mayor’s Office of Data Analytics; the Mayor’s Office of Information Privacy and 311.

Programs & Initiatives

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