The Mayor's Office for Economic Opportunity311Search all NYC.gov websites
New Program Models & Digital Products
- Funded 5 competitively sourced initiatives to facilitate new cross-agency improvements to service delivery
- Deepened Jobs-Plus employment program for NYCHA residents by integrating mental health supports
- Published NYC Benefits Screening API to open source eligibility guidance for multiple safety net programs
Research & Evaluations
Data Integration & Tools
- Launched a new service alert using integrated data to support the efforts of street outreach providers serving street homeless clients
- Piloted the NYC Opportunity Research Workspace as a secure infrastructure for the analysis of confidential data by external research partners
- Produced report and recommendations to City Council on data interoperability and information sharing in human service
Poverty & Equity Analysis
- Successfully used NYCGov poverty data to lower utility costs for low income households, generating $60m in new discounts
- Developed guidance for NYC's first Agency Equity Assessments and Action Plans under LL 174 applying to ACS, DOHMH and DSS
- Advised on development of flood insurance policy for low income households in climate threatened neighborhoods
Service Innovations
- Funded and helped develop DSS' Center for Service Innovation to accelerate how the agency uses client experience to shape products and services
- Applied Service Design methods to understand, explore, and develop initiatives to prevent future incarceration through a coordinated family based reentry system