The Affordable Connectivity Program (ACP) offers up to $30 a month on internet service bills and equipment rentals. You can also get a device discount of up to $100 off for a laptop, tablet, or desktop computer (there is a copay between $10 and $50). Find out more about how to apply by visiting AccessNYC’s ACP website here.
Have questions? Need help? Contact the ACP Helpline:
Call 877-384-2575 (9 a.m. – 9 p.m. Eastern time; 7 days a week)
Do you use Queensbridge Connected Wi-Fi for your internet service? We’d like to hear from you! Please click the link below to take our online survey (answers will be anonymous).
Queensbridge Connected Wi-Fi SURVEY
The City of New York and NYCHA have been working since October, 2016 to provide free, high-speed internet service to residents of the Queensbridge Houses, as part of a new partnership with Lumen Technology. We are now pleased to announce that the free, Queensbridge Connected internet service is being extended through April 2023.
Did you know the Queensbridge Connected Wi-Fi service is powered by devices called Access Points? Access Points or AP’s are located within our community and allow residents to gain access to the internet. Access Point devices (AP’s) also supply internet to our Public Library and Jacob Riis Community Center.
Access Points (AP’s) are located inside of some resident’s apartments. If you have an Access Point (AP) in your home, please do not unplug the device. If an Access Point (AP) becomes unplugged or disconnected it may lead to a disruption of internet service.
Queensbridge Connected is part of the NYC Connected initiative whose mission is to create online access for all New Yorkers by 2025.
Our Help Desk personnel are ready to assist you to log into the Queensbridge Connect Wi-Fi service by calling 1-888-386 9242.
If you are experiencing issues with the connection, or need to register a device, please contact our Help desk team at 1-888-386 9242 or email email@example.com.
Help desk is available twenty-four (24) hours a day and seven (7) days per week.
Customer Care Center
10-35 41st Ave
Long Island City, NY 11101
If you are not a member of Queensbridge Connected, you can register for free at:
( Powered by Lumen Technology )
Take advantage of free computer classes, internet classes, internet safety classes, computer labs, and device loan programs from the Queens Library and Senior Planet.
Read more in Digital Resources.