Help

Have Questions or Need Assistance?

For general information about the NYC Rent Increase Exemption Program

 

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Visit

  • Your senior center,
  • Local office of your elected official, Council Member, Assembly Member, or State Senator
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In-Person

Finance's SCRIE/DRIE Walk-In Center
Monday to Friday
8:30 a.m. - 4:30 p.m.
66 John Street, 3rd Floor
New York, NY 10038
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Call 311

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Relay Service

212-639-9675


DRIE - Contact Us Online

DRIE Inquiries

Do you have questions about your DRIE benefit? The DRIE customer service team can help you with inquiries about the application process and the status of your application.

If you have questions about applying for or receiving benefits, submit an inquiry to the DRIE team.

DRIE Ombudsperson

The DRIE ombudsperson can help identify and resolve issues with your benefit decision, but only after you have received a determination from the Department of Finance approving, denying, or revoking your benefits.

If you have received a notice approving, denying, or revoking your benefits, and you have a question or concern, the DRIE ombudsperson may be able to help. (The DRIE ombudsperson cannot help you with questions about your application’s status.)

DRIE Ombudsperson: David Crotty


SCRIE - Contact Us Online

SCRIE Inquiries

Do you have questions about your SCRIE benefit? The SCRIE customer service team can help you with inquiries about the application process and the status of your application.

If you have questions about applying for or receiving benefits, submit an inquiry to the SCRIE team.

SCRIE Ombudsperson

The SCRIE ombudsperson can help identify and resolve issues with your benefit decision, but only after you have received a determination from the Department of Finance approving, denying, or revoking your benefits.

If you have received a notice approving, denying, or revoking your benefits, and you have a question or concern, the SCRIE ombudsperson may be able to help. (The SCRIE ombudsperson cannot help you with questions about your application’s status.)

SCRIE Ombudsperson: Daneen Ausby