NYC Tenant Access Portal (TAP)


The Tenant Access Portal (NYC TAP) offers a convenient way for tenants and their representatives to manage and access information about Rent Freeze benefits online. Registration is optional, and your benefit will not be affected if you choose not to register.

We will continue to send you important information by mail, including when and how to renew your benefit. You can continue to submit your Rent Freeze documents by mail if you prefer to do so.
Cover image of the NYC TAP Tenant Representative Guide

Tenant Representative User Guide

Cover image of the NYC TAP TenantGuide

Tenant User Guide

How to Register

The Department of Finance mailed letters with personal identification numbers (PINs) to tenants and tenant representatives that you can use to register. You can also register with your NYC.ID, or through a social media account.

What’s Next

In the next phase, set to launch in the fall, you will be able to use NYC TAP to submit Rent Freeze initial applications. Soon thereafter, NYC TAP will begin accepting renewal applications. Additional functionality will include the ability to download notices and update or change tenant representative information.