Q: Can I access WF1CC services remotely?
A: By visiting the NYC Department of Small Business Services website, you can learn more about current employment and training opportunities. In order to access any of the services, you can begin the registration process online and apply for up to three (3) job opportunities without visiting a center.
Q: My employer is cutting my hours and/or letting people go, how can I supplement my income?
A: You can visit the NYS Department of Labor website to learn more about how to file a claim to see if you are eligible for Unemployment Insurance and/or visit AccessNYC - an online public screening tool that you can use to determine the City, State, and Federal health and human service benefit programs for which you are potentially eligible to enroll. If you work in fast food or retail, you may also be entitled to extra pay for schedule changes including reduced hours. For more information or to file a complaint contact the NYC Department of Consumer and Worker Protection by calling 311.
Q: I think my employer is discriminating against me based on my race/nationality, what can I do?
A: Hate and discrimination against anyone on the basis of their race, national origin, or other status is not tolerated in New York City. The NYC Commission on Human Rights, Mayor's Office for the Prevention of Hate Crimes, and NYPD are monitoring and responding to reported hate and bias incidents resulting from fear and stigma related to COVID-19.
Q: My employer is not providing paid sick leave. What can I do?
A: Part time or full-time workers at any size business or nonprofit in NYC have the right to safe and sick leave to care for themselves or anyone they consider family. For more information, please read the Paid Sick Leave FAQ or to file a complaint contact the NYC Department of Consumer and Worker Protection by calling 311.
Q: I work in a high-volume, service industry. How can I protect myself?
A: Continue to exercise basic precautions while going about your life: wash your hands, use alcohol-based hand sanitizer, and cover your nose and mouth when coughing or sneezing. You can visit nyc.gov/coronavirus to see more information about best practices for good hygiene and for disinfecting workspaces. Ask your employer to provide any equipment or supplies needed to maintain proper hygiene in the workplace.
Q: What resources are available to receive the latest updates?
A: Text COVID to 692-692 to receive SMS texts with the latest news and developments, and visit nyc.gov/coronavirus at any time for more information. (Text COVIDESP to 692-692 to receive updates via text message in Spanish.) If you have any questions on finding medical care, call 311. NYC will provide care regardless of immigration status or ability to pay.
Q: I'm interested in one of SBS' workforce training programs, what is available?
A: For up-to-date information, please visit nyc.gov/accesstraining.
Q: I am registered for a training program, has it been canceled?
A: We encourage you to contact your training provider. Additionally, updated program statuses are posted at nyc.gov/accesstraining.
Q: What can I do to help decrease fear and discrimination related to novel coronavirus?
A: Stay informed, listen to public health messages from reliable sources like the NYC Department of Health or the CDC, and implement good personal and public health practices to prevent the spread of respiratory viruses.
Avoid stigmatizing people who have recently traveled from any affected areas. There are a lot of things in social media and on the news that are not rooted in science and are offensive, demeaning, and racist.
Q: What if I am unable to make a mandatory appointment for unemployment insurance, cash benefits, etc. because I am feeling unwell and/or must take care of a family member that is unwell?
A: For information regarding HRA benefits please visit https://www1.nyc.gov/site/hra/about/contact.page.
Q: If the place that I work is temporarily closed or I'm working fewer hours, can I find a second job through Workforce1 and quit it when my hours at my first job increase?
A: WF1CC staff will screen and connect qualified candidates to employment opportunities that are a match for both the candidate and employer, however, employment offers and acceptances are left to the discretion of the employer and candidate.
Q: Are employers hiring at this time?
Q: Is it safe to go on interviews right now?
A: If you plan to go to a one-on-one interview, please follow these guidelines:
You should continue to go about your daily life but be mindful of taking certain precautions. Stay informed, listen to public health messages from reliable sources like the NYC Health Department or the CDC, and implement prevention practices to prevent the spread of respiratory viruses such as covering your coughs and sneezes, washing hands regularly and avoiding touching your face.
Q: What kinds of jobs are "safest" (i.e., have the least exposure to COVID-19)?
A: At this time, all New Yorkers/employees are encouraged to go about their daily lives (regardless of occupation or industry) but be mindful of taking certain precautions, including maintaining good hygiene and staying home if you are not feeling well.
If you have symptoms of an acute respiratory illness, you should stay home until you no longer have a fever (temperature above 100.4 degrees F or 38.0) for at least 72 hours without taking any fever-reducing medications (like acetaminophen, aspirin, or ibuprofen). More guidance on this can be found at nyc.gov/coronavirus.
Q: I am not a U.S. citizen nor a lawful permanent resident. What resources are available to me?
A: If you do not have health insurance, you can visit a NYC Health + Hospitals facility. To find healthcare: visit NYC Health and Hospitals or call 311. Hospital staff will not ask about immigration status. Strict laws protect patient confidentiality.
For more information on benefits you may be eligible for, please visit the NYC Mayor's Office of Immigrant Affairs.