Accessible Dispatch

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There are three ways to request a wheelchair accessible taxi or for-hire vehicle: the Accessible Dispatch program for metered taxi service, requesting a yellow or green taxi through an e-hail app, or requesting a for-hire accessible vehicle from a car service base.

Report any questions, compliments, or complaints about accessible service by visiting 311.

Citywide Accessible Dispatch Service

The New York City Taxi and Limousine Commission manages a program that provides wheelchair accessible yellow and green taxi dispatching services for trips originating anywhere in the five boroughs. Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

• Use the mobile app “Accessible Dispatch NYC,” powered by Medical Transportation Management, Inc. (MTM) and available free at the Apple App Store or the Android App Store
• Order online at Accessible Dispatch New Reservation
• Call the dispatch center directly: (646) 599-9999
• Call 311, NY Relay: 711

Another Way - Audio Described from Prosper Digital TV on Vimeo.

The above video includes audio descriptions to offer full accessibility for individuals who are blind or low vision.

Learn More About Accessible Dispatch

The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). For questions or to provide feedback about the Citywide Accessible Dispatch service, contact MTM at (646)-599-9999 or accessibledispatch@mtm-inc.net. To file a complaint with the TLC about an Accessible Dispatch trip visit Filing a Complaint with the TLC or contact 311. To learn more about your rights as a passenger visit the Bill of Rights page.

If you are a driver with questions about the Accessible Dispatch program, contact the driver hotline at (646) 942-5957. If you are a driver with questions about the Taxi Improvement Fund (TIF), which provides payments of $1 for each trip that enrolled drivers complete in a Wheelchair Accessible Vehicle, visit the TIF Driver page. Note that you must enroll to be eligible for TIF payments. Read Accessible and E-Hail Trips: What Drivers Need to Know (PDF) to learn more about how to earn more money and help passengers with disabilities through the Accessible Dispatch, Access-A-Ride, and E-hail programs.

E-hail WAV Option

E-hail applications allow passengers to hail yellow and green taxis, including wheelchair accessible taxis, using a smartphone app. Download any of the approved E-Hail apps in Google Play or the App Store:

• Arro
• Curb
• Myle
• Via
• Waave
• Wapanda

Wheelchair-Accessible For-Hire-Vehicle Service

All livery, black car, and limousine bases are required to provide service in wheelchair accessible vehicle. Starting in January, 2019, bases must either send a certain percentage of their trips to WAVs, or partner with an approved Accessible Vehicle Dispatcher to service WAV requests. These rules are meant to ensure that passengers can request a WAV from any local car service or app-based for-hire vehicle base and receive timely, safe service.

You can request an accessible trip by calling your local car service directly, visiting your car service’s website, or using any car service app available in NYC. You will pay the same fare as for a non-accessible trip from the same car service, and the base must offer the same style of booking (phone, web, mobile app) and options (reservation-based or on-demand) as for non-accessible trips.

You can learn more about the current rules or FHV bases on FHV accessibility.