Back to Accessibility Initiatives
Another Way - Audio Described from Prosper Digital TV on Vimeo.
The above video includes audio descriptions of accessible taxi enhancements that aid blind or low vision individuals during their trip.
Passengers, Learn How to Request an Accessible Ride
There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:
Learn More About Accessible Dispatch
The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). Additional information on the program can be found at accessibledispatch.org. For questions or to provide feedback about the Citywide Accessible Dispatch service, contact MTM at (646)-599-9999 or email accessibledispatch@mtm-inc.net. To file a complaint with the TLC about an Accessible Dispatch trip visit Filing a Complaint with the TLC or contact 311. To learn more about your rights as a passenger visit Bill of Rights.
Drivers, Learn How the Accessible Dispatch Program Works
If you are a driver with questions about the Accessible Dispatch program, contact the driver hotline at (646) 942-5957. Also see the dispatch feel schedule below.
Maximum Distance (miles) | Dispatch Fee |
Up to 0.5 |
$15.00 |
0.5 - 1.0 |
$20.00 |
1.0 - 1.5 |
$25.00 |
1.5 - 2.0 |
$30.00 |
More than 2.0 |
$35.00 |
Maximum Distance (miles) | Dispatch Fee |
Passenger No-Show |
Dispatch fee plus $10.00 |
Cancellation Fee |
Dispatch fee minus $5.00 |
Necessary Tolls |
Dispatch Fee plus tolls at EZ-Pass rate |