New York City agencies are required to appoint a Disability Service Facilitator to comply with and carry out their responsibilities under the Americans with Disabilities Act and other federal, state, and local laws, as well as regulations concerning accessibility for persons with disabilities.
Contact the TLC’s Disability Service Facilitator if you have accessibility-related questions about TLC facilities or agency practices, need to request reasonable accommodations for a Commission hearing or other TLC meeting, or believe you have not received an appropriate response from the agency regarding an accessibility-related issue after you have filed a 311 complaint.
Disability Service Facilitator
33 Beaver St. 19th floor
New York, NY 10004
NY Relay: 711