FHV Central Dispatch Exception - FAQ

What is the exception?

On October 3, 2018, the Commission passed rules creating a permanent program that allows bases to be exempted from the requirement to dispatch a set percentage of their trips to wheelchair accessible vehicles. Bases that choose this exception must work with an Accessible Vehicle dispatcher approved by the TLC to meet requests for wheelchair accessible vehicles with certain response times.

Evaluation Point                          
Trips serviced in 15 minutes or less Trips serviced in 30 minutes or less
June, 2019 60% 90%
June, 2020 80% 90%
June, 2021 90% (including 80% in 10 minutes or less)








The wait time metric will apply for both on-demand and reservation-based trips. Dispatcher performance must improve each quarter until these response times are met.

How do I become part of this exception?

All bases that wish to be part of the exemption must either apply to be an Accessible Vehicle Dispatcher or affiliate with an approved Dispatcher. Bases visit Accessible Vehicle Dispatchers for more information. Bases will receive email confirmation from the TLC upon approval.

Only bases that want to be approved as Accessible Vehicle Dispatchers need to apply to the TLC. Accessible Vehicle Dispatchers will be responsible for sending the TLC information about all bases that are affiliating with them as a Dispatcher.

What is the deadline to be part of this program?

Bases that wish to apply to be Accessible Vehicle Dispatchers must submit their application Accessible Vehicle Dispatcher Application (PDF) by December 13, 2018. Bases that wish to affiliate with an Accessible Vehicle Dispatcher must do so by January 14, 2019.

Any base that has not received TLC confirmation that they are part of the exemption by January 21, 2019 is subject to the trip percentage mandate, and required to send at least 5% of their trips to WAVs between January 14, 2019 and June 30, 2019.

What does the application require?

A base applying to be an Accessible Vehicle dispatcher must:

  1. Submit a list of at least ten bases, owned by an entity other than the owner(s) of the applicant base, that intend to associate with the applicant base;
  2. Submit and outreach and marketing plan outlining how it will inform passengers about its wheelchair accessible offerings;
  3. Outline the number of accessible vehicles it will be able to dispatch in the first three and six months following its approval.

Applications to be an Accessible Vehicle Dispatcher are due by December 13, 2018. Download the application here and email completed applications to fhvaccessibility@tlc.nyc.gov as soon as possible.

If my base doesn’t receive any requests for WAVs, am I still required to dispatch trips to WAVs?

No, you are only required to forward requests for WAVs to your approved Accessible Vehicle Dispatcher.

Are there additional requirements for affiliated bases?

Yes, bases option to associate with an approved Accessible Vehicle dispatcher must report additional information to the TLC to evaluate accessible service. In addition to existing trip record requirements, associated bases will be required to report:

  1. The date and time all requests for accessible vehicles are received by the base and forwarded to the approved Accessible Vehicle dispatcher, and
  2. The date and time all requests for non-accessible vehicles, which result in completed trips, are received by the base. This applies to all trips dispatched by the base itself, and not forwarded to an Accessible Vehicle dispatcher.
All Accessible Vehicle Dispatchers and Affiliated Bases have additional trip record reporting requirements. Accessible Vehicle Dispatchers will be required to report on all WAV trips sent to them by affiliated bases. Affiliated bases will be required to submit the request time on all non-WAV trips, as an additional field in their existing monthly trip records reports. For more information visit FHV Trip Record Submission.

What vehicles qualify as a WAV?

All FHV WAVs must be licensed by the TLC as FHVs and pass the TLC’s WAV inspection, which includes an inspection of the rear or side entry, working condition of the ramp, appropriate securement system, and anti-slip flooring. Several businesses have experience converting vehicles to WAVs for the New York City market. For examples of WAVs commonly used in the for-hire vehicle market, see the list of WAVs approved for use as taxis.