Language Access Plan

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One of TLC’s overarching goals is to provide quality customer service to our licensees and members of the public, including those who have limited-English proficiency (LEP), through in-person interactions at our facilities, conversations on the telephone or via e-mail and written correspondence. The agency’s Language Access Plan includes policies which help ensure all information an individual would need to get or maintain a TLC license is translated into the top ten list of citywide designated languages. Additionally, the Plan includes polices concerning the translation of important public information, such as passenger bills of right as well as information on how to locate lost property or file a complaint.

If you have questions or concerns related to translation or interpretation services, please contact TLC’s Language Access Coordinator Malcolm Cain at CainMa@tlc.nyc.gov. To submit a language access complaint dial 311 or visit 311 online.

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Download Licensing Documents in Different Languages

Fitness Rules Notice

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو 

Defensive Driving Course Requirements

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو 

TLC Credential Replacement Instruction Sheet

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو 

New Driver Applicant Drug Test Information Sheet

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

Affirmation to Cancel an Active Driver License

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

Worker's Compensation Compliance Requirements

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

Transfer Application (Vehicle, Plate, Base Affiliation)

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

Vehicle License Renewal Checklist

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

For-Hire Vehicle Storage Form

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو

Base - Renewal Instructions & Checklist

English  | Spanish / Español  |  Arabic / العربيةBengali / বাংলা  | Chinese (Simplified) / 简化字  |  French / françaisHaitian-Creole / Kreyòl ayisyenHindi / हिन्दीKorean / 한국어Polish / polskiPunjabi / ਪੰਜਾਬੀRussian / Русский языкUrdu / اردو