Language Access Plan

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One of TLC’s overarching goals is to provide quality customer service to our licensees and members of the public, including those who have limited-English proficiency (LEP), through in-person interactions at our facilities, conversations on the telephone or via e-mail and written correspondence. The agency’s Language Access Plan includes policies which help ensure all information an individual would need to get or maintain a TLC license is translated into the top ten list of citywide designated languages. Additionally, the Plan includes polices concerning the translation of important public information, such as passenger bills of right as well as information on how to locate lost property or file a complaint.

If you have questions or concerns related to translation or interpretation services, please contact TLC’s Language Access Coordinator at To submit a language access complaint dial 311 or visit 311 online.