Electronic hailing (E-Hail) allows a passenger to use TLC-licensed apps to hail a yellow taxicab or Street-Hail Livery (green taxi) using metered rates of fare. E-Hail only refers to yellow and green taxis. Dispatching For-Hire Vehicles (black cars, limos, or liveries) via an app requires a For-Hire Vehicle Base License, not an E-Hail License. For those interested in dispatching For-Hire Vehicles, visit FHV Base License.
Apply for a New License
After completing steps 1-3, the applicant will be authorized to dispatch taxis and SHLs to passengers, but not accept payment for the fare (referred to as E-Payment). To offer E-Payment, the applicant must complete this additional step. The applicant may either:
Check License Driver and Vehicle Licensed Status
E-Hail providers may only dispatch TLC-authorized drivers in TLC-authorized yellow or green taxis. Authorizations change daily and can be verified using the lists linked below.
Unless the E-Hail provider has joined the Flex Fare Pilot described below, all passengers must be charged the metered rate. In order to capture the correct fare from the meter, the E-Hail provider must integrate with the Technology Systems installed in all taxis. Technology System Integration must be done in accordance with the E-Payment requirements described in section 78-21(c) of TLC rules.
Flex Fare Pilot
E-Hail licensees may also offer E-Payment by joining the TLC’s Flex Fare Pilot. As part of the pilot, the licensee can accept payment directly in their app without being required to integrate with the licensed Technology Systems. However, licensees will be required to provide binding, upfront fare quotes to passengers as well as submit detailed trip records to the TLC. Visit Flexible Fare Pilot for more information
Licensed E-Hail Providers must submit weekly records of all passenger requests.
Data must be formatted according to the following specifications:
Data Formatting & Reporting Requirements – updated 2/23/2016
Example of a request file: EH00XX_20160101_20160106
For more information email email@example.com