Driver Resources

During the COVID-19 health crisis, TLC and the City are taking steps to support TLC drivers, vehicle owners, and businesses. TLC licensees can take advantage of the Driver Resource Center, which provides financial counseling and legal services and other useful free City resources such as health care insurance, mental health resources and more.

Use the links below to learn more about the resources available to you.

For the latest guidance from the Department of Health and more COVID-19 resources from the City, visit

Click here for TLC updates during the COVID-19 public health emergency.

Driver Resources

TLC Owner/Driver Resource Center

Victim Services

Driver safety is a top priority of the TLC.  TLC provides assistance and advocacy for Drivers who have been the victim of verbal or physical attack.  If you are a victim, please report this to TLC at  If you ever feel in danger – CALL 911.

TLC staff assist Drivers by providing the following support:

  • connecting victims to the New York State Office of Victim Services, which can help with medical bills and counseling expenses, lost wages, and other types of assistance.
  • helping victims file police reports or lodge a Hate Crime complaints with the NYPD.
  • helping victims file discrimination complaints with the NYC Commission on Human Rights.
  • assisting the NYPD in gathering evidence in their criminal investigation.

New York State Unemployment Benefits

TLC-licensed drivers who may have lost earnings as a result of the COVID-19 public health emergency should apply to the NYS Department of Labor for unemployment benefits.
Drivers who are classified as employees by the NYS Department of Labor are eligible for traditional Unemployment Insurance (UI) benefits. Apply online at
TLC-licensed drivers who are self-employed/Independent contractors are now eligible for Pandemic Unemployment Assistance (PUA) benefits through the enhanced Unemployment Insurance (UI) benefits provided by the federal CARES Act. To be considered for Pandemic Unemployment Assistance (PUA) benefits, you must first apply to the State Department of Labor.

What you should do: You may qualify to receive:
  • 39 weeks of UI or PUA benefits
  • An additional $600/week until 7/31/2020

TLC-licensed drivers can apply for Unemployment Insurance (UI) benefits or Pandemic Unemployment Assistance (PUA) even if they are still receiving some income from a limited number of trips or alternative work such as DeliveryTLC. Drivers should apply only once for either unemployment insurance benefits or pandemic unemployment assistance.
UI and PUA benefits are run by the NYS Department of Labor. For more information, visit the CARES Act website or read the Frequently Asked Questions About UI During the Coronavirus Emergency.

Food Assistance

All New Yorkers can receive free meals through food pantries and meal hubs throughout the City. For more information, visit: GetFoodNYC COVID-19 Food Assistance.

Financial Assistance

Struggling to Pay Bills?

Get FREE, confidential financial counseling at the Driver Resource Center.

Due to the ongoing health concerns regarding COVID-19 and the need for greater social distancing, all Financial Empowerment Centers are now offering remote financial counseling sessions via phone call. To schedule a remote financial counseling appointment click here. For more information about remote financial counseling appointments refer to the FAQ page or click here.

Small Business Services

Financial assistance for businesses impacted by COVID-19 is now available through the U.S. Small Business Administration (SBA).

SBA loans will be available on a first-come-first-served basis, so it is important to submit your application as soon as possible. If you have questions related to SBA programs, email

Click here for more information on SBA's COVID-19 loan resources and small business guidance. View a comparison of SBA programs here.

Public Benefits Application

The City’s Human Resources Administration (HRA) can help you with public benefits applications through AccessHRA, including Supplemental Nutrition Assistance Program (SNAP), Cash Assistance, and Medicaid renewal. Click here for more information.

Work Opportunities during COVID-19

SBS Workforce1

Small Business Services (SBS) Workforce1 program helps New Yorkers prepare for and connect to jobs in every sector across the five boroughs. Through their virtual career center system, you can be connected by web or phone to one-on-one assistance from professionals who can help you:

  • Identify jobs that fit your experience and skills
  • Prepare for interviews
  • Access free job training
All services are free and do not require in-person visits. For more information or to sign up visit

Health Care and Medical Insurance

NYC Care is a health care access program that guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. All NYC Care services are provided through NYC Health + Hospitals. Visit or call 1- 646-NYC-CARE (1-646-692- 2273).

MetroPlus is the plan of choice for over half a million New Yorkers. In addition to Medicaid Managed Care, MetroPlus offers dozens of quality health plans, including Child Health Plus; several Medicare Plans; a Medicaid Special Needs Plan (SNP).

On March 13, US Citizenship and Immigration Services (USCIS) said that seeking or using healthcare services related to COVID-19 will NOT be considered under the public charge rule, even if the services are Medicaid-funded. Learn more from the Mayor’s Office of Immigrant Affairs (MOIA).

Anyone who needs help during the COVID-19 crisis should seek care without fear, regardless of immigration status or ability to pay for health services.

If you need help finding a health care provider, call 311.

Black Car Fund Telemedicine

Black Car drivers in New York are eligible for telemedicine, paid for by The Black Car Fund.

Drivers and their families can speak to a doctor for free in their language by phone, secure online video, or MDLIVE App for a non-emergency consultation – anytime, anywhere.

Telemedicine doctors can diagnose and treat a number of health issues, including allergies, asthma, the flu, cold, arthritis, backaches, joint pain, and much more. Prescriptions can be phoned to a pharmacy most convenient for you. While the call with the doctor is free, you will be responsible for the cost of any medications you need or for any doctor’s visits you may need for situations an MDLIVE doctor can’t solve over the phone.

To start using your benefits, you’ll need to provide some basic information, such as your name and TLC license number. Visit or call 1-833-814-8590 for more information.

Mental Health

An infectious illness outbreak can be stressful to you and your loved ones. It’s natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping. To reduce your stress and to manage the situation more resiliently, try to remain positive, remind yourself of your strengths, connect with friends and loved ones and use healthy coping skills.
If your symptoms of stress become overwhelming, reach out for support and help. You can contact NYC Well, a free, confidential, 24/7 helpline, staffed by trained counselors. They can provide brief counseling and referrals to care in over 200 languages.

  1. Call 888-NYC-WELL (888-692-9355)
  2. Text “WELL” to 65173
  3. Chat at

Driver Protection Unit

The Driver Protection Unit protects the rights of all taxi and for-hire vehicle drivers. The Unit investigates complaints submitted by TLC licensees that allege that they have been subjected to illegal conduct including:

  • failure to pay drivers what they earned by providing a trip
  • failure to return a driver’s security deposit
  • failure to provide drivers copies of documents required under TLC rules, including leases and receipts
  • overcharge of lease or vehicle purchase amounts
  • acts of identity theft
  • retaliation for filing a complaint with the TLC

The Unit also reviews New York City Taxi and Limousine Commission rules to improve drivers’ rights and regularly provides Drivers’ Rights trainings throughout New York City. To date, the Unit has helped drivers get back more than $3.2 million.

For more information call (718) 391-5539 or e-mail

Related Information:

Legal Services