Wheelchair Accessible Vehicle (WAV) Resources

These documents illustrate the WAV securement process step-by-step.

WAV Resources

Click a topic, or press the enter key on a topic, to reveal its answer.

How-To Pamphlet

Securement Videos

The Taxi and Limousine Commission just released a series of videos highlighting how to pick up and drop off passengers with disabilities. These step-by-step videos show everything from how to secure a passenger in a wheelchair accessible vehicle, to the appropriate way to assist a passenger with a disability. It’s a great tool to remind yourself of all the steps that you should take and to get suggestions on how to provide excellent customer service.

Access any of the videos by clicking on the name below:

If you would like to access subtitles in a different language, please follow these instructions:

  • Click on the link above to play the video.
  • On the bottom right-hand corner of the video there are several symbols. See below:
    Youtube Video Player Icons
  • Click on the closed captioning button Youtube Video Player Closed Captioning icon to make the subtitles appear. The red line underneath means the subtitles are on.
  • Click on the wheel Youtube Video Player gear icon.
  • Go to “Subtitles/CC(12)” and click.
  • Choose the language that you would like to see from the drop-down menu.
  • Press Youtube Video Player Play button.