Use the Accessible Dispatch Program
Use one of these E-hail Apps
Request a For-Hire Wheelchair Accessible Vehicle from a car service base
Wheelchair-Accessible For-Hire Vehicle Service
All livery, black car, and limousine bases are required to provide service in wheelchair accessible vehicles. Starting in January 2019, bases must either send a certain percentage of their trips to WAVs, or partner with an approved Wheelchair Accessible Vehicle Dispatcher to service WAV requests. These rules are meant to ensure that passengers can request a WAV from any local car service or app-based for-hire vehicle base and receive timely, safe service.
You can request an accessible trip by calling your local car service directly, visiting your car service’s website, or using any car service app available in NYC. You will pay the same fare as for a non-accessible trip from the same car service, and the base must offer the same style of booking (phone, web, mobile app) and options (reservation-based or on-demand) as for non-accessible trips. For more information visit FHV Accessibility.
If you request a wheelchair accessible vehicle and don’t receive one call 311.
Hail a Wheelchair Accessible Vehicle on the street
All available taxis are required to pick up street hails.