Leave an item in a TLC-licensed vehicle? The City is here to help.
Often the easiest and quickest way to find your lost item is by contacting the vehicle owner or company directly. If you were riding in a taxi and know the vehicle’s license number, you can contact the vehicle owner directly by using the Taxi Lookup
tool. If you booked your ride through a smartphone app or base, you can contact the company that provided you the service.
Report Lost Property
Call 311 (212-New-York) or visit 311 Online.
Provide 311 with as much of the following information as possible:
- Date and Time of Trip
- Pick-up Location
- Drop-off Location/Destination
- Driver’s Name
- Driver’s License Number
- License Number
- Full Description of Item(s)
- Estimated value of the property
- Payment type (cash or credit card)
- Fare Amount
Trip information can be found on your trip receipt so always be sure to ask for one at the end your trip. If your driver cannot return your property directly to you, they must bring it to a designated police precinct. Lost property inquiry updates are typically available within two (2) business days. You can also check the status of your request online by visiting 311.
Tips to Help You Find Your Lost Property:
- If you left your cell phone inside a vehicle, try calling your cell phone as soon as you discover it is missing.
- Drivers frequently attempt to return property directly to its owner. If you were picked-up or dropped-off at a major transportation hub, including airports and rail stations, try calling the lost and found department at that location.
- If you were picked-up or dropped-off at a hotel, contact the concierge or security office.
- Keep in mind that another passenger may find your property and contact you directly.
- The TLC will NOT request your complete credit card number when attempting to locate lost property. TLC staff may ask for the last 4 digits of your credit card to assist in our investigation. Do NOT give your complete credit card number to anyone.