Licensing and Standards Appointment Scheduling

Schedule Your Own Appointment

Use NYC TLC Online Appointment System to schedule an appointment for the following:

• Purchase a Street Hail Livery permit
• Changes to a Street Hail Livery permit such as:
  • Affiliate to a Base
  • Transfer to a new SHL Base
  • Update ownership, address or contact information
• For-Hire Vehicles, Paratransit or Commuter Vans Transfer Application
• Update your name and/or photo on your TLC Driver License
• Submit a Base or Business application

For a detailed guide on how to use the scheduling site read TLC Licensing Online Self Scheduling Guide (PDF).

Information you will need to provide when scheduling an appointment:

• Full Name
• Telephone/Cell phone number
• Valid email address
• TLC License Number (for current licensees)

An appointment confirmation with the date and time of your appointment will be sent to the email address you have provided. Keep this email for your records.

Information you will need to provide on the day of your appointment:

• Your appointment confirmation email. You will not be processed without it.
• A completed and signed application.
• All required documents.

Cancellation / Rescheduling of appointments

Appointments that need to be cancelled or rescheduled must be done no less than 48 hours prior to the appointment.  To cancel or reschedule your appointment you must use the link found in the original appointment confirmation.  An email confirmation with the cancellation and/or rescheduled date and time will be sent to you.

SHL Plate Notification:

If you have submitted your vehicle application to the TLC, the vehicle is affiliated to a Street Hail Livery (SHL) Permit, and you are ready to Hack Up your vehicle, you do not need to schedule a full NYS DMV inspection appointment. Go to your base to notify the TLC that you have received your license plates. You will receive a Hack Up letter in the mail.  Bring your vehicle with the Hack Up letter to our Inspection Facility at Woodside and the inspection will be completed there.

Vehicle Owner Plate Notification:

Owners of vehicles not affiliated to SHL permits must notify TLC you have received your license plates by using the Vehicle Plate Notification Form.

Base Owners

Base Affirmation: 

The Base owner will need to submit an Online Base Affirmation before the Vehicle Owner can make the Payment online and submit any documents. Use TLC UP to submit a Base Affirmation.

SHL Base Endorsement:

To submit your application and supporting documents for a Street Hail Livery Base Endorsement use the NYC TLC Online Appointment System to schedule an appointment. For more information visit FHV Bases.