Johanna Perez is the Senior Whole Health & Community Resilience Project Analyst. In this role she does the overall management of ThriveNYC and VetsThriveNYC. Johanna is also responsible for managing a public- private initiative to drive innovative healing modules for veterans and their families. Johanna is responsible for developing a veteran focused component to the First Lady's mental health roadmap and ThriveNYC initiative. Further, she works with agency partners and community organizations to coordinate health-related educational events for veterans and their families.
Johanna brings over seventeen years of city service experience to team DVS. Prior to joining DVS, she served as the Fair Hearing Program Coordinator for the NYC Administration for Children's Services (ACS) Division of Early Care and Education (ECE). In this position, she worked closely with Senior Management in spearheading the creation of the NYC ACS ECE Fair Hearing Unit. Johanna evaluated, identified, and adapted the best practices for operational improvement opportunities for the unit; and established a managerial system of control to ensure effective program operations. Johanna administered the development of new and ongoing processes set forth by the New York State Office of Temporary and Disability Assistance (OTDA), ACS General Counsel, and Divisions of Financial Services. She coordinated and collaborated with Senior Management, State Agencies, and various other departments within ACS to institute resolution of contracted and private child care eligibility issues.
Johanna began her career in public service as a Community Liaison Worker within the NYC ACS Division of Child Care & Head Start. In this role, she trained directors and their staff on eligibility procedures to increase overall enrollment in under enrolled day care centers. Supervised and assisted with Hurricane Katrina Project by expediting daycare services to hurricane survivor children. She trained directors and their staff on eligibility procedures to increase overall enrollment in under enrolled day care centers. Conducted eligibility recertification's to individuals requiring day care services at city day care programs within the borough of Queens. She later served as an Eligibility Supervisor where she monitored and ensured childcare contractors adhered to the established State and City regulations. Supervised and analyzed caseloads to ensure cases were completed efficiently, effectively and in compliance with Federal and State Laws as well as agency rules, regulations, and guidelines. Johanna was later tasked with becoming the Fair Hearing Representative for the NYC ACS Division of Early Care & Education at the New York State Office of Temporary and Disability Assistance (OTDA). In this position she represented ECE in Fair Hearings held by the New York State Office of Temporary and Disability Assistance. She worked closely with NYS OTDA in processing fair hearing requests, and oversaw all fair hearing related issues to ensure compliance directives from the State were upheld. This position contributed to the foundation upon which ACS ECE created the ECE Fair Hearing Unit.
Johanna holds a Master of Arts degree in Urban Affairs from Queens College, and a Bachelor of Arts degree in English Language Arts from Hunter College.