Housing Support Services

Housing Resources

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Homelessness Prevention

Public Housing

Affordable Housing

  • NYC Housing Connect is New Yorkers' portal to find and apply for affordable housing opportunities across the City.

  • The Section 8 program works as a rental subsidy that allows families to pay a reasonable amount of their income toward their rent. Learn more and apply.

  • The Mitchell-Lama program provides affordable rental and cooperative housing to moderate- and middle-income families. Mitchell-Lama apartments are sold or rented through waiting lists maintained by each development. Many Mitchell-Lama waiting lists are closed because there are already sufficient applicants on wait lists to fill vacancies expected for the foreseeable future. Periodically, these developments open their waiting lists and new applications are accepted based on a lottery system.

    Eligible veterans or surviving spouses of eligible veterans residing in New York State are entitled to a preference for Mitchell-Lama developments if selected in a lottery to which they have applied. If an external waiting list is open, an eligible veteran household can submit an application to be placed on the list. Veterans will be offered a unit in the order of when they submitted their application but must be given an offer before applicants who do not have this preference. At the time an external waiting list is opened and a lottery conducted, veterans or their surviving spouses who are selected in the lottery also have priority over other applicants selected in the lottery. A qualified veteran who is selected in the lottery is placed at the top of the external list which is created. The order of veterans on the list will be according to their lottery selection. Learn more about veteran eligibility.

Emergency Rental Assistance

Energy Assistance

The Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income energy customers pay their utility bills. Visit the HEAP programs webpage to see eligibility requirements for the following programs:

Regular HEAP Benefit

The Regular HEAP Benefit helps low-income people pay the cost of heating their homes. Eligibility for the program is based on household size and income. If you are eligible, you can receive one benefit per year (you must reapply for the benefit every year). The benefit is paid directly to the heating vendor or utility company.

Recipients of the Regular HEAP Benefit may also be eligible for an Emergency HEAP Benefit if they are in a heat or heat-related emergency (see below for more information).

The 2020-2021 Regular HEAP Benefit application opened on November 2nd, 2020. 

Emergency HEAP Benefit

The Emergency HEAP Benefit is available to eligible households who are in impending danger of running out of fuel or having their utility service shut off. Eligibility is based on household size and income. Customers must also have a utility shut-off notice.

The 2020-2021 Emergency HEAP Benefit opened on January 4th, 2021.

Heating Equipment Repair or Replacement Benefit

The Heating Equipment Repair and Replacement Benefit is available to eligible homeowners who need help repairing or replacing their furnace, boiler, and other direct heating equipment necessary to maintain their homes' primary heating source.

Clean and Tune Benefit

The Clean and Tune Benefit provides eligible households with energy efficiency services to allow for the safe, proper, and efficient operation of their home's heating equipment. Services include:

  • cleaning primary heating equipment and chimneys
  • making minor repairs
  • installing carbon monoxide detectors or programmable thermostats 

Cooling Assistance Benefit

Eligible households can receive one Cooling Assistance Benefit per applicant household for the purchase and installation of an air conditioner or a fan (not to exceed $800 with installation).
The 2020-2021 Cooling Assistance Benefit will open on May 3rd, 2021.

To learn how to apply to a HEAP program, visit the New York State Office of Temporaryand Disability Assistance.

Support from Energy Providers

National Grid

  • National Grid customers interested in applying for a HEAP benefit can visit the company's website for more information. 

  • HEAP recipients can also receive a monthly bill credit/discount through National Grid's Energy Affordability Program (EAP). This monthly bill credit is automatic with the receipt of a HEAP payment applied to your account if you receive natural gas heat through National Grid. Learn more, including eligibility information and instructions to apply, at the company's website.

  • National Grid and HeartShare Human Services of NY also offer a $200 grant to National Grid customers who are eligible for HEAP benefits. The Neighborhood Heating Fund provides the grant to customers who meet HEAP's household income guidelines (see the income guidelines chart). Customers are able to apply once per year after they have exhausted all HEAP assistance. This grant is only available to residents of Brooklyn, Queens, and Staten Island who live in a 1-2 family house or pay for heat in their apartment. Applications are now available. For more information, call 1-718-422-4207 or visit the HeartShare Human Services website.

  • The National Grid Savings Your Way Program offers customers free, in-person or virtual, home efficiency assessments. Through this program, customers can receive free, easy-to-install energy-saving products, including faucet aerators, low-flow showerheads, pipe wraps, and thermostatic shower valves. To schedule a no-cost home energy assessment visit ngrid.com/savingsyourway or call 1-833-427-SAVE (7283).

  • National Grid's Consumer Advocates help income-eligible and vulnerable customers facing financial hardship by providing information on programs and services that are available from the company and other community agencies. To contact a Consumer Advocate, call 1-718-643-4050 and ask to have a Consumer Advocate contact you.

Con Edison

PSEG-LI

  • PSEG-LI customers interested in learning more about the HEAP Benefit program can call 1-800-490-0025 to speak with a Customer Service representative. PSEG-LI customers can learn more about financial assistance programs at PSEG-LIs website.

Eviction Protection

  • Visit the NYC's Housing and Preservation Department for eviction prevention resources.

  • Your landlord cannot evict you or ask you to leave your apartment because you test positive for COVID-19. If your landlord attempts to remove you or discriminates against you due to your COVID-19 diagnosis, please file a complaint with the NYC Commission on Human Rights (CCHR) by calling 311 or filing a report to CCHR online.

Buying a Home

  • The United States Department of Veteran Affairs helps service members, veterans, and eligible surviving spouses to become homeowners by providing a home loan guaranty benefit. VA Home Loans are provided by private lenders and the VA guarantees a portion of the loan.