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The Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) is a federally funded program that helps low-income energy customers pay their utility bills. Visit the HEAP programs webpage to see eligibility requirements for the following programs:
Regular HEAP Benefit
The Regular HEAP Benefit helps low-income people pay the cost of heating their homes. Eligibility for the program is based on household size and income. If you are eligible, you can receive one benefit per year (you must reapply for the benefit every year). The benefit is paid directly to the heating vendor or utility company.
Recipients of the Regular HEAP Benefit may also be eligible for an Emergency HEAP Benefit if they are in a heat or heat-related emergency (see below for more information).
The 2020-2021 Regular HEAP Benefit application opened on November 2nd, 2020.
Emergency HEAP Benefit
The Emergency HEAP Benefit is available to eligible households who are in impending danger of running out of fuel or having their utility service shut off. Eligibility is based on household size and income. Customers must also have a utility shut-off notice.
The 2020-2021 Emergency HEAP Benefit opened on January 4th, 2021.
Heating Equipment Repair or Replacement Benefit
The Heating Equipment Repair and Replacement Benefit is available to eligible homeowners who need help repairing or replacing their furnace, boiler, and other direct heating equipment necessary to maintain their homes' primary heating source.
Clean and Tune Benefit
The Clean and Tune Benefit provides eligible households with energy efficiency services to allow for the safe, proper, and efficient operation of their home's heating equipment. Services include:
- cleaning primary heating equipment and chimneys
- making minor repairs
- installing carbon monoxide detectors or programmable thermostats
Cooling Assistance Benefit
Eligible households can receive one Cooling Assistance Benefit per applicant household for the purchase and installation of an air conditioner or a fan (not to exceed $800 with installation).
The 2020-2021 Cooling Assistance Benefit will open on May 3rd, 2021.
To learn how to apply to a HEAP program, visit the New York State Office of Temporaryand Disability Assistance.
Support from Energy Providers
- National Grid customers interested in applying for a HEAP benefit can visit the company's website for more information.
- HEAP recipients can also receive a monthly bill credit/discount through National Grid's Energy Affordability Program (EAP). This monthly bill credit is automatic with the receipt of a HEAP payment applied to your account if you receive natural gas heat through National Grid. Learn more, including eligibility information and instructions to apply, at the company's website.
- National Grid and HeartShare Human Services of NY also offer a $200 grant to National Grid customers who are eligible for HEAP benefits. The Neighborhood Heating Fund provides the grant to customers who meet HEAP's household income guidelines (see the income guidelines chart). Customers are able to apply once per year after they have exhausted all HEAP assistance. This grant is only available to residents of Brooklyn, Queens, and Staten Island who live in a 1-2 family house or pay for heat in their apartment. Applications are now available. For more information, call 1-718-422-4207 or visit the HeartShare Human Services website.
- The National Grid Savings Your Way Program offers customers free, in-person or virtual, home efficiency assessments. Through this program, customers can receive free, easy-to-install energy-saving products, including faucet aerators, low-flow showerheads, pipe wraps, and thermostatic shower valves. To schedule a no-cost home energy assessment visit ngrid.com/savingsyourway or call 1-833-427-SAVE (7283).
- National Grid's Consumer Advocates help income-eligible and vulnerable customers facing financial hardship by providing information on programs and services that are available from the company and other community agencies. To contact a Consumer Advocate, call 1-718-643-4050 and ask to have a Consumer Advocate contact you.
- PSEG-LI customers interested in learning more about the HEAP Benefit program can call 1-800-490-0025 to speak with a Customer Service representative. PSEG-LI customers can learn more about financial assistance programs at PSEG-LIs website.