Resources

Resources

Resources for Veterans

Our flagship COVID-19 program is the Mission: VetCheck initiative, wherein volunteer veterans make supportive check-in calls to peers in their community. The calls provide vital information including where to get free meals, COVID-19 testing locations, and how to access online mental health support. Request a check-in call for you or a veteran you know or volunteer to make calls to fellow veterans at the Mission: VetCheck website. Veteran Service Organizations (VSOs) looking to check-in on members should email VetCheck@veterans.nyc.gov.

DVS is supporting VSOs hit hard by the pandemic. Learn how your organization can receive a microgrant or Home Depot gift card.

To help New Yorkers affected by COVID-19 in other ways and to find COVID-19 related assistance, visit Help Now NYC.

Find a free COVID-19 testing site near you.

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Food Assistance

DVS has partnered with GetFoodNYC to send food directly to homebound veterans in need. If you're a veteran who needs food assistance contact us at 212-416-5250 or connect@veterans.nyc.gov.

Read more about our efforts to get food to veterans.

Free Meals for All New Yorkers

  • Three free meals are available for every New Yorker. Meals can be picked up at all Meal Hubs, between 7:30 am and 1:30 pm, Monday through Friday. Visit the NYC Department of Education Free Meals page to learn more. Text "NYC FOOD" or "NYC COMIDA" to 877-877 to find a Meal Hub near you.

Food Assistance Resource Guides

Emergency Food Assistance

  • If you or someone you know needs food right away, call Growing Up NYC's Emergency Food Hotline at 866-888-8777 or 311 to find a local pantry or kitchen.

Food Banks and Soup Kitchens

Food Assistance for Senior Veterans

Delivery Services

  • Place a request for delivery from an all-volunteer startup at Invisible Hands.
  • Apply to receive meal delivery from God's Love We Deliver. This nonprofit organization delivers food to individuals living with chronic illnesses or disabilities.

Benefits Assistance

For additional information regarding Food Resources contact DVS Engagement Coordinator:​

  • Eileen Barcene​

(646) 499-0055​
ebarcene@veterans.nyc.gov

Emergency Financial Assistance

Financial Assistance for Veterans

  • Visit Mission 22 for a comprehensive list of organizations that are providing financial assistance to veterans experiencing financial setbacks.
  • The VFW is offering emergency cash assistance to qualifying veterans, military members, and families.
  • NYC Human Resources Administration's NYC Cash Assistance program offers cash for families in need.
  • The PENFED Foundation is providing emergency financial assistance for veterans impacted by COVID-19.
  • Operation Homefront offers veterans and servicemember financial assistance for critical family needs. Due to COVID-19, Operation Homefront will accept and process immediate requests for assistance outside the normal monthly application cycle.
  • The NYC Human Resource Administration's (HRA) One Shot Deal allows NYC residents to apply for a one-time emergency grant that can be used for assistance with rent, utility bills, and disaster expenses. Learn about HRA eligibility guidelines and how to apply.
  • If your income has dropped due to COVID-19, consider contacting the NYC Financial Empowerment Center for free financial counseling over the phone.

Branch-Specific Aid

  • The Air Force Aid Society provides no-interest loans and grants to Air Force servicemembers and Air Force families who experience unexpected financial emergencies.
  • The Navy-Marine Corps Marine Society provides interest-free loans and grants to Active duty servicemembers and retired Sailors and Marines. The organization also offers financial counseling to help navigate this difficult period.
  • Coast Guard Mutual Assistance helps Coast Guard members who have been placed in a quarantine situation secure authorized loans of up to $6000.
  • Army Emergency Relief offers emergency financial assistance to Army reservists, Army servicemembers who are on active duty or retired, and surviving families of Army servicemembers.
  • American Red Cross Financial Assistance offers emergency funds if you are an active duty service member, member of an activated National Guard or Reserve unit, and military retirees. Immediate family members of active duty servicemembers, as well as spouse and widow(er)s of a military retirees, are also eligible. Submit a request for Red Cross support online or call 877-272-7337 for support.

Freelancers, Artists, and Tipped Service Workers

Credit Reporting Protections

The New York State Department of Financial Services (DFS) is working with New York's credit reporting industry to help New Yorkers avoid negative impacts on their credit reports during the COVID-19 crisis. DFS is also working to ensure that New York State-regulated financial institutions provide credit information in ways that minimize negative impacts on consumers.

Credit reporting agencies will now:

  • Provide one free credit report each month through November 2020
  • Inform financial institutions of procedures that allow institutions to report missed or delinquent payments in ways that minimize the impact on consumers' credit histories and credit scores
  • Inform financial institutions of their credit reporting obligations under the CARES Act
  • Inform financial institutions when credit reporting may not comply with CARES Act requirements

Tax Prep

Preparers from NYC Free Tax Prep can help you file taxes if you earn $64,000 or less (families) or $45,000 or less (single filer). The filing deadline (Tax Day) was July 15, 2020. However, you can still file your 2019 tax return for free at an NYC Free Tax Prep site or online through October 15, if you meet income requirements. Learn more about NYC Free Tax Prep.

Economic Impact Payment

The deadline to claim your Economic Impact Payments (EIP) is October 15th, 2020.
To receive your EIP payment you can file a 2019 tax return. If you are not required to file a tax return because your income is under $12,200 (single filers) or under $24,400 (joint filers) you can register for your payment as a "non-filer" on the Internal Revenue Service (IRS) website.

Professional financial counselors from NYC Financial Empowerment Centers are available by phone to answer your questions and make sure you get your stimulus payment. Book an appointment.

Unemployment Assistance

Unemployment Benefits Frequently Asked Questions

Wondering if you're eligible for unemployment benefits? Don't know which documents you need to apply? Need to know when you'll receive your benefits?

If you have questions about unemployment benefits visit ACCESSNYC's Frequently Asked Questions page for answers.

Career Resources

The New York Science, Industry, and Business Library (SIBL) is offering the following free virtual career services.

  • Career Workshops with Professional Coaching: Online sessions with Career Coaches to help get your resume ready and improve your networking and interviewing skills.
  • Online Video Tutorials: Video training tutorials in various skills including Microsoft, Adobe, HTML, salary negotiation, interviewing skills, business writing.
  • Career Cruising: Review resume samples, career guides, and professional assessments to discover your transferable skills.
  • Veterans facing unemployment due to COVID-19 or struggling to transition to civilian life can visit Novoresume. The website provides tips on writing a great resume and cover letter and helps veterans prepare for job interviews.

Legal Aid

United States Department of Labor

  • Coronavirus Resources for Workers and Employers
  • Disaster Unemployment Assistance
  • New York State Department of Labor

    For additional information regarding Unemployment contact DVS Engagement Coordinator:​

    Housing

    New York State's COVID Rent Relief Program provides up to four months of rental assistance to eligible households. New York State Homes and Community Renewal will prioritize households with the greatest risk of homelessness. The application deadline is August 6th. Learn more and apply.

    DVS Housing Support Services

    Even as the DVS Housing team works remotely, they continue to find apartments, offer virtual tours, and do everything they can to rapidly house veterans in need. We're also collaborating with our partners to make sure that emergency shelters are as safe as possible.

    If you need housing assistance or if you believe you will be evicted from your residence once the NYS eviction moratorium ends on August 20th, please contact us at 212-416-5250 or connect@veterans.nyc.gov.

    For additional information regarding Housing & Support Services contact:​

    For additional information regarding Eviction​ 

    Prevention contact:​

    • Angela Guyton-Cyril​
      (646) 740-8156​
      AGuyton-Cyril@veterans.nyc.gov

      Housing Support

      Rental Assistance

      The Supportive Services for Veteran Families (SSVF) program provides rental assistance to eligible veterans. To receive services you must currently have a household income that does not exceed 50% of the area median income. For more information about the SSVF program email SSVF@va.gov or call 877-737–0111.

      Eviction Protection

      • Your landlord cannot evict you or ask you to leave your apartment because you test positive for COVID-19. If your landlord attempts to remove you or discriminates against you due to your COVID-19 diagnosis, please file a complaint with the NYC Commission on Human Rights (CCHR) by calling 311 or filing a report to CCHR online.

      NYCHA

      • To learn more about NYCHA's efforts to support public housing residents and Section 8 participants struggling with rent hardships visit the NYCHA Journal. NYCHA encourages residents experiencing financial hardships to visit the NYCHA Self-Service Portal.

      Support for Homeless Veterans

      • Access VA’s services for homeless and at-risk Veterans, available 24/7​: 1-877-4AID-VET​ (1-877-424-3838)​

        Homeless veterans are also welcomed at NYC Department of Homeless Service drop-in shelters.​

      Additional Support

      Read NYC Mayor’s Office for Tenant Protection information and resource guide for tenants.

      Call 311 and ask for the Tenant Helpline.

    Energy Assistance

    Con Edison 2020 Emergency Summer Cooling Credits

    ConEd customers in New York can enroll in the Low Income Discount program to receive an automatic credit on summer energy bills. The credit is designed to help with the cost of running air-conditioning as New Yorkers stay indoors due to COVID-19. If you have any questions, please email us or call 1-800-75-CONED.
    Learn more about Summer Cooler Credits.

    Home Energy Assistance Program (HEAP)

    Eligible New Yorkers can receive support in purchasing and installing an air conditioner or a fan through the HEAP Cooling Assistance Benefit. Learn if you are eligible.

    You can apply for the HEAP Cooling Assistance by reaching out to your HEAP Local District Contact. Learn more about HEAP.

    Business Support

    Business Reopening Support

    The NYC Department of Small Business Services (SBS) is offering an array of support and resources to ensure businesses reopen safely including:

    SBA Support

    The U.S. Small Business Administration is accepting applications again for the following programs:

    • The Economic Injury Disaster Loan and Grant provides low-interest loans of up to 30 years. Applicants who are declined for a loan can still receive a $10,000 grant. Businesses, nonprofit organizations, independent contractors, and self-employed individuals can apply.
    • Under Payroll Protection Program (PPP) loans are forgiven if businesses keep employees on the payroll for 8 weeks and the money is used for payroll, rent, mortgage payments, or utilities. Any veteran's organization, nonprofit, and business with 500 employees or fewer can apply to this program. The new deadline to apply for a Paycheck Protection Program loan is August 8, 2020. Find an eligible PPP lender.
    • As part of the SBA's debt relief efforts, the SBA will pay the interest, principle, and fees for new and current microloans for 6 months.
    • The SBA Express Bridge Loan provides quick access to up to $25,000 for small businesses that already have a relationship with an SBA lender. Contact your existing SBA Express Lender to apply.

    Visit the SBS website for free assistance applying for emergency funding programs, including the Economic Injury Disaster Loan and Grant and the PPP.

    Grants for Small Businesses

    Additional Loans for Businesses Impacted by COVID-19

    Digital Marketing Resources & Online Support

    Nonprofit Support

    Education Services

    Online Continuing Education

    Community Impact at Columbia University is holding online education programs for veterans. Courses include:

    • ESOL (English as a Second Language)
    • TASC (High School Equivalency available in both English and Spanish speakers)
    • College Road (College Preparation)
    • Job Road and Computer Training

    Interested candidates must have their DD-214. To learn more, contact: Michael A Grant at (212) 854-9621 or mag2312@columbia.edu

    Online Tutoring

    Active duty servicemembers and reservist can receive free online tutoring at tutor.com. Expert tutors are available 24/7 to offer support in over 100 K-12 and college-level subjects, including math, writing, reading, ELL, science, English, social sciences, history, accounting, finance, nursing, world languages, computer science, study skills, and test prep.

    For more information regarding Education contact DVS Engagement Coordinator:​

    • Amauri Espinal​
      (646) 799-2728​
      aespinal@veterans.nyc.gov​

    Military Families and Caregivers

    Resources and services for military family survivors.

    Military Spouses

    • The Spouse Education and Career Opportunity program provides military spouses with resources to create an academic plan, search for scholarships, develop their resume, and find the right career.

    Childhood Education

    • Families can request to have an internet-enabled device delivered to their home to aid their child's remote learning by filling out the device request form. For more information about remote learning and technical support visit NYC DOE's Learn at Home page.
    • NYC will provide iPads to students with disabilities in religious and independent nonpublic schools. Families can request tablets DOE has acquired for remote learning by visiting the NYC DOE website or by calling 311.
    • Scholastic is offering free educational projects to keep children engaged with learning while staying home.
    • View this online presentation to learn how to set up Google Classroom and support your child's remote learning.

    Domestic Violence

    • We understand home is not always safe. According to the VA, women veterans are more likely to experience Intimate Partner Violence than civilian women. Compounding this issue is the recently reported rise of domestic abuse cases worldwide due to COVID-19 stay-at-home orders. If you are experiencing domestic abuse, please call NYC's 24-hour support hotline at 1-800-621-4673. Call 911 for emergencies. For additional services visit NYC Hope. New York State also operates a domestic violence hotline that you can contact at 1-800-942-6906.

    Helpful Articles

    For additional information regarding Military Caregiver and Survivor Support contact DVS Engagement Coordinator:​

    Healthcare

    COVID-19

    The numbers say it all: As more New Yorkers get tested for COVID-19, the number of positive cases in NYC drops.

    Learn how to get a free COVID-19 test. If you test positive for COVID-19 or have been exposed to someone who has, NYC's Test & Trace Corps will give you a call to connect to health services. Please answer the phone if you get a call from:

    • NYC Test+Trace
    • a 212 number
    • "NYS Contact Tracing" (518-387-9993)

    All calls are confidential and private.

    VA Healthcare

    Veterans who have not applied for VA healthcare and/or have seen an income change due to the crisis can learn if they qualify for VA healthcare by visiting the VA health care eligibility page or calling 1-877-222-VETS (8387). Eligible Veterans can apply for VA healthcare by calling 1-877-222-VETS (8387) or visiting the application webpage.

    VA Telehealth Services

    • My HealtheVet the VA's online patient portal, where Veterans can ask non-urgent questions to their VA healthcare team, schedule appointments for VA Video Connect, and fill prescriptions.
    • VA Video Connect allows Veterans to talk to their VA healthcare providers through private and secure video messaging using their phones and computers. To arrange an appointment, please call (877) 877-9267.
    • The Rx Refill mobile app is another option for Veterans to refill prescriptions and have them delivered to their homes.
    • Annie's Coronavirus Precautions Protocol App lets Veterans receive texts with updated COVID-19 information. It can also help Veterans monitor symptoms if they need to contact their local facility for care.

    Community Health Services

    Staten Island Performing Provider System

    Mental Health Support

    One on One Support

    • ThriveNYC has released a new Mental Health Support New Yorkers Can Access While Staying Home guide which provides a comprehensive list of city services that are available for those in need of assistance.
    • NYC Well is a confidential helpline for mental health and substance abuse services. Trained counselors can provide you with support 24 hours a day, 7 days a week, in over 200 languages. To reach NYC Well, call 888-NYC-WELL or text WELL to 65173.
    • Veterans and those concerned about a Veteran can call the Veterans Crisis Line at 800-273-8255 (press 1), text 838255, or access CRISIS CHAT.
    • VetConnectNYC connects Veterans to organizations that provide free therapy and counseling services to Veterans. Additionally, VetConnectNYC is able to introduce Veterans to other non-counseling related services they may need. VetConnectNYC's telephone number is 833-VETS-NYC.
    • Over 6,000 mental health professionals have signed up with the New York State Office of Mental Health to provide online services for New Yorkers struggling with the COVID-19 crisis. Contact the Emotional Support Helpline at 1-844-863-9314 to schedule a free appointment. The Helpline is available 7 days a week from 8:00 AM to 10:00 PM.
    • The Objective Zero Foundation is a tech nonprofit dedicated to promoting wellness and preventing suicide within the military community. Download the Objective Zero app to access mental health resources and connect to a peer support network.
    • Headstrong is treating current and new veteran clients online during the COVID-19 emergency. Sign up for Headstrong online.
    • Veterans, family members, and caregivers can seek 24/7 help from Vets4Warriors' confidential peer support network. Receive immediate, free, and long-term peer support through private chats, emails, phone, and text conversations. Learn more.
    • Stop Soldier Suicide provides veterans with a Wellness Coordinator who provides personalized attention and develops wellness plans that are customized to address individual veteran's specific needs.

    Online Mental Health Services

    Transportation

    Transportation to VA Appointments

    Transportation for Veterans with Disabilities

    Veterans with Disabilities

    Resource Guide

    Transportation Services

    Service Animals

    Legal Services

  • Request DD Form 214
  • Discharge Upgrade Online Tool.
  • Legal Services for Senior Veterans

    • Veterans, age 60 and older, can contact Volunteers of Legal Services for help with:
      • obtaining life planning documents that are essential to protecting their legal rights and health care decisions
      • Last Will and Testament
      • power of attorney
      • health care proxy
      • landlord-tenant issues
      • access to benefits
      • general civil legal advice and referrals
      To request legal services, call 347-521-5725 or email jpenkoff@volsprobono.org. Leave a message with your name, phone number, and the best days and times you can be reached.

    Legal Services for Unemployed Workers

    Volunteer

    Veterans are encouraged to volunteer with Mission: VetCheck to make wellness calls to other New York City veterans and provide information on available public services.

    Virtual Volunteer Opportunities

    Hope for New York offers several virtual volunteer opportunities to serve children, the chronically ill, the elderly, new immigrants, people with disabilities, and the homeless. Examples of volunteer opportunities include:

    • mentoring children online
    • sending cards and letters to nursing home residents
    • teaching ESL classes online
    • facilitating virtual career-readiness events for formerly incarcerated individuals

    See all of Hope for New York's virtual volunteer opportunities.

    Make Deliveries

    Volunteer with Invisible Hands to deliver groceries to New Yorkers who are unable to leave their homes due to a disability or an increased vulnerability to COVID-19. Learn more.

    You can only perform deliveries if you are feeling healthy, are displaying no symptoms, have not traveled out of the country or come in contact with a sick person in the past 14 days, and have been practicing social distancing.

    Support Seniors

    Help NYC's most vulnerable population from experiencing social isolation. Volunteer with the New York City Department for the Aging to make phone calls to older adults.

    All volunteers must:

    • Be age 21 or older
    • Pass a background check (a Social Security number is required)
    • Be patient with and kind to older adults
    • Maintain the confidentiality of people served

    To learn more call 212-AGING-NYC (212-244-6469) or visit the New York City Department for the Aging volunteer page.

    Donate Blood

    COVID-19 has caused a dramatic reduction in the U.S. blood supply, putting Americans in need of blood transfusions at serious risk. Make an appointment to donate blood with the New York Blood Center.

    More Ways to Volunteer

    Cybersecurity

    NYC has seen a rise in coronavirus scams. Scammers are using fake websites, text messages, phone calls, and phishing emails to steal information and defraud New Yorkers. DON'T FALL FOR IT!

    The New York State Office of Information Technology Services (ITS) recently issued a series of precautions that veterans and others can take to protect themselves.

    ITS recommends to:

    • Use trusted sources, such as legitimate government websites, for up-to-date, fact-based information about COVID-19. Check for misspellings within a link - for example, an address that should end with .gov ending in .com or .org instead. (Note, the World Health Organization uses a .int domain.)
    • Exercise extreme caution when responding to individual pleas for financial assistance such as those posted on social media, crowdfunding websites, or in an email, even if it appears to originate from a trusted source.
    • Be cautious of emails or websites that claim to provide information, pictures and/or videos.
    • Do not open unsolicited emails or click on the links or attachments in those emails.
    • Never reveal personal or financial information in an email or to an untrusted website.
    • Hang up on robocalls. Do not press any numbers.

    Visit NYS ITS for more advice on protecting yourself from scams.

    Discrimination, Harassment, and Hate Crimes

    Veterans Events

    • Many veteran-specific events have been postponed, canceled, or moved online. Head over to ourveterans.nyc for updated event info. Please contact organizers before attending events that have not been listed as postponed or canceled.
    • We encourage everyone to cancel plans and stay indoors in order to limit the spread of COVID-19.

    Relevant Government Agencies

    Employment Support

    Job Boards

    COVID-19 Relief Effort Jobs:

    NYC has launched the Home Health Aide (HHA) Training Program to help home care agencies manage the surge of COVID-19 patients. HHAs supports clients with daily living activities, such as housekeeping, meal preparation, bathing, dressing, and grooming. Learn more and apply to the HHA Training Program. 

    Immediate Hiring for Veterans with Medical Training 

    NYC public hospitals and nursing homes are looking to fill the following clinical positions immediately:

    • Registered Nurses (RNs)
    • Licensed Practical Nurses (LPNs)
    • Certified Nursing Assistants (CNAs)

    Learn more and apply.

    Work from Home Toolkit

    The NYC Mayor's Office of the Chief Technology Officer has developed a toolkit to help New Yorkers make the most of working from home. The advice and tips in this toolkit have been drawn from a variety of sources with expert knowledge in working from home best practices. See the toolkit.

    Additional Resources

    The New York Science, Industry, and Business Library (SIBL) is offering the following free virtual career services.

      For more information regarding Employment contact DVS Engagement Coordinator:​

    Join COVID-19 Relief Efforts

    Donate Supplies

    Manufacture Supplies

    Share Your Space

    • American Legions, VFWs, and other VSOs are encouraged to share their space to support NYC's emergency operations and community outreach events. Visit the Office of Emergency Management to learn how you can share your space.

    LGBT Support

    COVID-19 Resource Guide

    Generation NYC has launched an online NYC LGBTQ COVID guide.

    This mobile-accessible website contains nearly 100 listings of LGBTQ+ affirming services still available citywide, including food programs, legal services, health resources, and more. See the LGBTQ COVID guide.

    Caregiver Support

    LGBTQ caregivers can visit Sage USA's resource guide to find tips, learn how to develop a care plan, and access support networks. Learn more.

    LGBT Veteran Care Coordinator

    Every VA medical center has an LGBT Veteran Care Coordinator who can support LGBT veterans to address their health care needs. Learn more about the LGBT Veteran Care Coordinator at the VA NY Harbor Healthcare System.

    LGBTQ Support Groups

    The Brooklyn and Manhattan VA campuses offer support groups for LGBT veterans. The support groups provide a safe and supportive space for LGBTQ veterans to share current and past struggles. Learn more about the support groups.

    Relevant Non-Profit Organizations