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Ending Veteran Homelessness

As a lead agency in New York City's effort to reach and sustain Functional Zero, the NYC Department of Veterans' Services has worked with its partners to leverage and expand the resources needed to provide subsidized housing to veterans and create or improve the programs and policies needed to help veterans navigate the New York City rental market. This includes three innovative new systems to help veterans successfully connect to and maintain affordable housing: the Veteran Peer Coordinator (VPC) Program, Aftercare Assistance, and the Housing Coordination Center.


Veteran Peer Coordinator (VPC) Program:

DVS has a team of Veteran Peer Coordinators who provide direct, peer-to-peer assistance to homeless and at-risk veterans navigating New York City's complex housing process. The VPCs serve as advocates, ensuring veterans are informed throughout the process and have everything they need including:

  • Transportation to and from apartment viewings
  • Necessary documentation and financial paperwork
  • Rental subsidies and move-in letters


Housing Coordination Center:

The Housing Coordination Center (HCC) was created to recruit property owners, managers and brokers who have a desire to give back to those who served our country in the form of a home. With an affordable housing vacancy rate of under 2% and a veteran homeless population of over 500, HCC’s mission is to increase the supply of housing available to veterans by building awareness of the veteran homeless crisis while educating real estate professionals of city, state and federal resources available to those who participate. Real estate professionals who work with HCC to fill their vacant unit(s) can expect the following:

  • White Glove Service: Anyone who offers a home to a veteran is a part of our family, that’s why Team HCC helps property owners, managers and brokers through every step of the process. We recognize navigating through any form of government can be challenging. Team HCC monitors each step of the process to ensure a timely lease-up while keeping you aware of each step in the process.
  • One Stop Shop: As the single point of contact, we make it simple to get veterans referrals, checks, and answers to all the questions they may have. Every team member has their own phone, so veterans always know they will reach a member of our team.
  • Quality Placements: Team HCC works in conjunction with our Veteran Peer Coordinators to find the right home for the right vet. We have access to an abundance of veterans seeking a new home and it’s our goal to connect you with them.


Aftercare Assistance:

Our commitment isn’t just to house homeless veterans but keep them housed. To that end, in 2016 DVS launched its aftercare program to ensure veterans successfully transition into their new housing.

Aftercare assistance includes:

  • Follow-up calls within a week of move-in date to identify and immediately troubleshoot any issues with their new apartment
  • Ensuring veterans have all the necessary information regarding their rent, utilities, etc.
  • Landlord-tenant mediation services for all property managers and landlords working with DVS

DVS maintains and utilizes a robust referral network for formerly homeless veterans seeking or needing additional services. DVS will also provide guidance to any veteran at risk of becoming homeless.

The aftercare hotline operates Monday through Friday, from 9 am – 5 pm. It can be reached at 646-808-5212

For homelessness prevention assistance veterans should call the DVS main line: 212-416-5250