Consumer Assistance

FAQs
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Business History and Complaint Information

Get information about business history and complaints against businesses.

Buy a City Planning Map or Book

Get information about buying Department of City Planning products.

Buy a City Souvenir or Book

Get information about buying New York City souvenirs and government publications.

Buy a Classic Photo from the City Archive

Get information about buying high quality prints of classic images of New York City.

Buy a Department of Housing Preservation and Development (HPD) Owned Building

Get information for developers about buying a building owned by the Department of Housing Preservation and Development.

Buy a Parking Card

Get information about parking cards and where to buy them.

Buy Department of Housing and Urban Development (HUD) Owned Building

Get information about buying a residential building owned by the Department of Housing and Urban Development.

Buy the Building Code

Get information about buying the Building Code for New York City.

Buy the Zoning Handbook

Get information about buying the Department of City Planning's Zoning Handbook.

Car Leasing, Rental, and Repair Guide

Get a guide to leasing, renting, or repairing a car.

Cell Phone Number Portability

Get information about the law that requires cell phone service providers to allow customers to keep their phone number when changing carriers.

Cigarette Purchase on the Internet Information

Get information about paying tax for untaxed items on the Internet.

Consumer Protection Information

Get information about the City's Consumer Protection Law. Get a tip sheet with consumer information for seniors.

Department of Consumer Affairs Public Speaker

Request a speaker from the Department of Consumer Affairs for an event.

Donate, Buy or Sell Used Goods

Get information about donating, buying, or selling used goods.

Electronics Selling and Buying Guide

Get a guide to the rules for electronics merchants and tips for customers.

Employment Agency Guide

Get a guide to consumer rights when dealing with employment agencies.

False Advertising Guide

Get a guide to recognizing misleading or deceptive advertising practices.

Holiday Shopping Tips

Get a flyer with information about smart holiday shopping.

Home Improvement Contractor License Verification

Check that a contractor is licensed by the Department of Consumer Affairs.

Identity Theft Information or Complaint

Get information about how to prevent identity theft or report identity theft.

Internet Scam Guide

Get a guide to avoiding deceptive deals on the Internet.

Investigate a Charity

Get information about a charity organization before making a donation.

Investigate an Alcohol License

Get information about whether a business is licensed to sell alcohol.

National Gas Price Trend Information

Get information about national trends in gas prices.

New York State Education Licensed Professional or Business Information or Complaint

Get information or make a complaint about New York State licensees

Notary Public Tips

Get a mini-guide to the difference between a notary public and a notario publico.

Police Auction Information

Get information about the New York Police Department's seized property auctions.

Product Recall and Safety Information

Get information about unsafe and recalled products, or report the sale of these products.

Reducing Unwanted Mail Information

Get information about how to reduce unwanted junk mail. Request to be removed from most national mailing lists.

Refund Policy Guide

Get a guide to the rules for store refund policies.

Restaurant and Food Establishment Inspection Report

Get a health inspection report for a restaurant or other food establishment.

Rockaway Delivery Lateral Project

Information on the Rockaway Delivery Lateral gas pipeline project.

Sales Tax Information

Get information for consumers and businesses about sales tax.

Seized Vehicle Auction

Information about the auction of vehicles seized by the City for unpaid parking tickets or camera violations.

Shop Healthy NYC

Literature Request for Shop Healthy NYC - Adopt a Shop guide, Implementation guide, or Postcard

Shopping by Phone or Mail Guide

Get a guide to the laws that protect customers who buy goods by phone or mail.

Small Business Saturday

A nationwide campaign to spur business for small merchants.

Supermarket Shopping Guide

Get a guide to saving money at the supermarket.

Support NYC Small Business

Get information about shopping in New York City neighborhoods hard hit by Hurricane Sandy.

Surplus Auto Auction Information

Get information about the City auctions of used cars and parts.

Surplus Materials Auction Information

Get information about the City auctions of extra supplies.

Tax Photograph from 1940 or 1980s

Learn about buying a picture of any property in New York City.

Telemarketing Do Not Call Registration and Complaint

Register to limit the number of telemarketing phone calls you receive. Make a complaint about receiving calls after registering.

Telemarketing Fraud Complaint

Make a complaint about telemarketing fraud.

Ten Things Every Consumer Should Know Pocket Guide

Information about consumer rights in New York City.

Towing Guide

Get a guide to dealing with private towing services.

United States Postal Service Information

Get information about the availability of the United States Postal Service products and services.

Used Car Guide

Get a guide to shopping for a used car.

Yellow Taxi Driver Compliment

Compliment the driver of a yellow taxi.

Yellow Taxi Insurance Information Request

Request yellow taxi insurance information after an accident involving a taxi.


Advertising Sign Complaint

Report a billboard, poster, or flexible fabric sign that does not follow permit regulations.

Airline Safety Complaint

Make a complaint about airline safety.

Amusement Ride Complaint

Make a complaint about a business that runs amusement rides.

Arcade Complaint

Make a complaint about a business with five or more video arcade games.

ATM Complaint

Make a complaint about an automated teller machine (ATM).

Auction Complaint

Make a complaint about an auction house or auctioneer.

Automobile Repair Complaint

Complaint about a car repair or inspection.

Bank Complaint

Make a complaint about a bank, credit union, lending institution, or safe deposit company.

Bar or Club Operating After Hours Complaint

Report a bar or club operating after hours.

Bingo Hall Complaint

Make a complaint about a business that hosts bingo games.

Booting Company Complaint

Make a complaint about a business that places wheel locks on illegally parked cars.

Cable Company Overcharging Complaint

Report overcharging by a cable company.

Cable or Satellite Television Complaint

Report a problem with cable or satellite television. Check the status of a cable television complaint.

Calorie Posting Information or Complaint

Get information or make a complaint about calorie posting.

Car Dealer Complaint

Make a consumer complaint against a business that sells new or used cars.

Car Rental Complaint

Make a complaint about a car rental agency.

Car Service, Limousine, or Ambulette Complaint

Make a complaint about a car service company's driver, vehicle, service, or office staff.

Carter Decal Not Displayed Complaint

Report a business that does not post a sticker identifying its carting company.

Catering Establishment Complaint

Make a complaint about a rented space used to serve food or drinks for events.

Cell Phone Coverage Information or Complaint

Get information or make a complaint about cell phone coverage.

Cell Phone Purchase Complaint

Make a complaint about the purchase of a cell phone.

Cell Phone Service Provider Complaint

Make a consumer complaint about cell phone service.

Cemetery Complaint

Make a complaint about a cemetery, monument, or headstone.

Check Cashing Establishment Complaint

Make a complaint about a licensed check cashing business.

Cosmetics Complaint

Make a complaint about cosmetics or makeup.

Credit Card Complaint

Make a complaint about a credit card company.

Damaged or Defective Goods Complaint

Report a business selling damaged or defective goods or report damage caused by a business.

Dating Service Complaint

Make a complaint about a dating service.

Day Care Center Complaint

Make a complaint about a day care center or child care provider.

Dealer in Products for the Disabled Complaint

Make a complaint about a business that sells, rents, or repairs any product used to correct a disability.

Debt Collection Agency Guide or Complaint

Get a guide to your rights when dealing with debt collection agencies, or make a complaint about a debt collection agency.

Domestic Worker Employment Agency Complaint

Make a complaint about an employment agency that places domestic workers.

Door-to-Door Sales Complaint

Make a complaint about a door-to-door salesperson.

Dry Cleaner Complaint

Complaint about a dry cleaner.

Electronics or Appliance Repair Complaint

Make a complaint about a store that repairs electronic equipment or appliances.

Electronics Store Complaint

Make a complaint about a store that sells audio, video, photo, or computer equipment.

Employment Agency Complaint

Make a complaint about an employment agency.

Exchange, Refund, or Return Complaint

Report a business refusing an exchange, refund, or return or failing to post their policy.

False Advertising Complaint

Report a business using misleading or deceptive advertising.

Flavored Tobacco Product Sale

Complaint about a business selling flavored tobacco products.

Foster Care Agency Complaint

Make a complaint about a foster care agency.

Funeral Home Pricing Complaint

Make a complaint about a funeral home that does not provide an itemized list of merchandise and services.

Furniture Store Complaint

Make a complaint about a furniture or mattress store.

Gaming Cafe Complaint

Make a complaint about a business with three or more computers for playing games.

Garage or Parking Lot Complaint

Make a complaint about a privately owned garage or parking lot.

Gas Station Complaint

Make a complaint about a gas station.

Gas Station Credit Card Surcharge Complaint

Make a complaint about a gas station charging more per gallon for credit card payments.

Gender Pricing Complaint

Complaint about a retail service establishment that charges men and women different prices for the same service.

Goods or Services Not Delivered Complaint

Report a business failing to deliver goods or services.

Green Taxi Complaint

File a complaint against a Green-Boro Taxi.

Gym or Health Spa Membership Complaint

Make a complaint about a gym, health club, or health spa membership.

Home Improvement Contractor Complaint

Make a complaint about a home improvement contractor working on residential property.

Hotel Contract Complaint

Make a complaint about a contract or billing issue with a hotel, motel, or bed and breakfast.

Immigration Service Provider Complaint

Make a complaint about a business that provides immigration services.

Insurance Complaint

Make a complaint about a health, car, home, or life insurance company.

Internet Service or Online Business Complaint

Make a complaint about non-delivery of Internet service or Internet related disputes with online businesses.

Investigate an Alcohol License

Get information about whether a business is licensed to sell alcohol.

Jeweler Complaint

Make a complaint about a jeweler.

Jewelry Appraisal Complaint

Make a complaint about a misleading jewelry appraisal.

Laundry Complaint

Make a complaint about a business that washes clothes or a self-service laundromat.

Layaway Complaint

Make a complaint about a merchant that does not provide the terms of a layaway plan.

Licensed Home Improvement Contractor Bumper Sticker

Get a licensed home improvement contractor bumper sticker.

Locksmith Complaint

Make a complaint about a person who repairs, installs, services, or inspects locks and similar devices.

Mail Order Complaint

Make a complaint about a mail-order business.

Mini-Storage Complaint

Make a complaint about a self-storage unit.

Money Transmitter Complaint

Make a complaint about a licensed money transmitter business.

Mortgage or Loan Company Complaint

Make a complaint about a mortgage or loan company.

New York State Education Licensed Professional or Business Information or Complaint

Get information or make a complaint about New York State licensees

Newsrack Complaint

Report a problem with a sidewalk newsrack.

Newsstand Complaint

Make a complaint about a booth that sells newspapers and magazines.

Noise from Club or Bar

Report noise from inside a club or bar.

Noise from Factory

Report noise from a factory, power plant, or other industrial facility.

Noise from Ice Cream Truck

Report music from an ice cream truck.

Noise from Store or Business

Report noise other than an alarm from a store or commercial location.

Overcharge Complaint

Report a business charging more than the posted price for goods or services.

Pawnbroker Complaint

Make a complaint about a business that sells pawned goods.

Pedicab Business or Driver Complaint

Complaint about a business or driver operating pedicabs.

Phone Bill Complaint

Make a complaint about invalid or unexplained charges on a phone bill.

Phone Card Complaint

Make a complaint about a pre-paid phone card.

Pool or Billiard Room Complaint

Make a complaint about a business with pool, billiards, or pocket billiards.

Price Not Posted

Make a complaint about a business that does not post prices.

Process Server Complaint

Make a complaint about a person or business that issues summonses or other court papers.

Public Event Seating Complaint

Make a complaint about a ticket seller that does not provide seating information for an event.

Public Utility Complaint

Make a complaint about a public utility company.

Receipt Complaint

Make a complaint about a business that gives an incorrect or illegal receipt.

Restaurant Letter Grading Complaint

Complaint about a missing, fake or incorrect food establishment letter grade.

Restaurant Surcharge Complaint

Make a complaint about a restaurant that adds a surcharge to the cost of items on the menu.

Retail Store Complaint

Make a complaint about a store that commits fraud or uses deceptive practices.

Sale of Prohibited Item to Minor

Report a store selling a prohibited item to someone who is underage.

Sale of Sick Animal

Make a complaint about a pet store selling an unhealthy animal.

Sales Promotion Complaint

Make a complaint about a business that does not provide the terms of a sales promotion.

Sales Tax Complaint

Report a merchant charging the wrong amount of sales tax.

Scale Complaint

Complaint about scales used by retail stores and airports.

Scale Dealer or Repairer Complaint

Make a complaint about a business that trades, sells, or repairs weighing or measuring devices.

Scrap Metal Processor Complaint

Make a complaint about a business that processes, buys, or ships scrap metal.

Shipping Service Complaint

Make a complaint about a package delivery company, including a service that ships internationally by boat.

Sidewalk Cafe Complaint

Make a complaint about a sidewalk eating or drinking establishment that is unlicensed or blocking the sidewalk.

Spanish Transaction Complaint

Make a complaint about a business that does not provide written translation of documents for an agreement negotiated in Spanish.

Special Sale Complaint

Make a complaint about a business advertising that it is going out of business or any sale involving a store closing.

Storage Warehouse Complaint

Make a complaint about a business that stores goods for a fee.

Store Door Open While Air Conditioner Running

Make a complaint about chain stores that leave their doors open while the air conditioner or central cooling system is on.

Street Fair Vendor Complaint

Make a complaint about a non-food vendor operating at a street fair.

Street Vendor Complaint

Report a problem with a street vendor or peddler.

Sweepstakes Complaint

Make a complaint about a sweepstakes.

Tattoo Parlor Complaint

Make a complaint about a tattoo parlor.

Tax Preparation Guide or Complaint

Get information about your rights when working with a tax preparer, or make a complaint about a person offering tax preparation services.

Telemarketing Texting Complaint

Make a complaint about a telemarketer soliciting through text messages.

Tenant Screening Report Sign Not Posted

Complaint about a residential rental agency failing to post the required notice about tenant screening reports.

Tour Guide or Bus Complaint

Make a complaint about a tour guide or bus.

Tow Truck Complaint

Report a problem with a tow truck company or driver.

Toy Gun Sale

Make a complaint about a business that sells toy or fake guns that are not brightly colored.

Travel Agency Complaint

Make a complaint about a travel agency.

Unlicensed Business

Report a business operating without a license.

Used Goods Dealer Complaint

Make a complaint about a business that buys or sells used items.

Used Gun Dealer Complaint

Make a complaint about a business that buys or sells secondhand firearms.

Yellow Taxi Complaint

Make a complaint about a yellow taxi driver's rudeness, unsafe driving, or refusal to comply with a request, or a problem with vehicle maintenance.

FAQS