Specific Populations

FAQs
Top
Abandoned Baby Prevention Information

Get information about what to do with an unwanted newborn or baby.

Administration for Children's Services Case Status or Complaint

Check the status of an open child welfare case with the Administration for Children's Services (ACS).

Adoption Subsidy Status

Check the status of an adoption subsidy payment.

After School Program Information or Complaint

Get information about free educational or recreational activities for kids, find an after school program, or make a complaint about a program.

After School Program Operation Information

Get information about opening and operating an after school program.

Alzheimer's Caregiver Resource Booklet

Get a booklet with information about resources for people who care for older adults with Alzheimer's.

Baby Brochure

Get a brochure about newborn and baby safety.

Camp Information or Complaint

Get information or make a complaint about a summer, day, or overnight camp.

Car Seat Inspection

Get a free child car seat safety check.

Child Abuse

Report possible child abuse or neglect.

Child Care Financial Assistance

Get information or find out if you are eligible for City-funded child care programs. Includes EarlyLearn NYC.

Child Safety Video or DVD

Watch the child safety film A Life to Love or order a copy on video or DVD.

Child Support Information and Assistance

Get information about child support eligibility, obligations, payments, enforcement, and accounts.

Day Care Center Complaint

Make a complaint about a day care center or child care provider.

Day Care Center Referral

Get a referral to a licensed child care program.

Domestic Violence Help for Victims

Get help with domestic violence services, regardless of immigration status and language.

Domestic Violence Offender Counseling

Classes for an abuser court-ordered to receive counseling.

Domestic Violence Outreach Material

Get educational material about domestic violence.

Emergency Communication Assistance for Military Families

Get help for military families relaying urgent messages to and from active military personnel.

Family Assessment Program (FAP) Information

Get information about a program that helps resolve conflict between parents and adolescent children.

Family Development Training Program Information

Get information about a program that provides social workers with the skills they need to empower families.

Fatherhood Support and NYC Dads

Learn about programs to help fathers connect with their children and develop parenting skills.

Foster or Adopt a Child

Get information about adopting a child or becoming a foster parent.

Foster or Adopted Child Assistance

Get information about training to prepare for independent living.

Genealogy Research Information

Get information about doing research at a self-service microfilm facility.

Head Start Program Information

Get information about educational programs and activities for children ages 3 and 4.

Health Worker Home Visit for New Mothers

Get information about a home visit from a health worker to help a new mother in the Bronx, Harlem, or Brooklyn.

Leaving a Child Alone or with a Babysitter Information

Get information about how old a child must be before being left alone or with a babysitter.

Middle Class Child Care Loan Program

Program for middle class families to apply for a low-interest loan for child care and get free financial counseling.

Parent Pledge Project

Get information about the Parent Pledge Project.

Police Athletic League (PAL) Program Information

Get information about a program that provides afterschool and summer educational and recreational activities for youth.

Police Department Youth Program Information

Get information about youth programs run by the New York Police Department.

Pregnant or Parenting Teen and Youth Assistance

Get help for pregnant or parenting adolescents, including day care and information about educational rights.

Public Benefit Fair Hearing Request

Fight or appeal a public assistance, food stamps, Medicaid, Home Energy Assistance Program (HEAP), or child care case.

Support Services for Parents

Get support for parents, including information about preventing Shaken Baby Syndrome, child abuse, and neglect.

Transportation for Youth Organizations

Get information about a program that provides transportation to and from organizations that provide youth services.

Young Men's Initiative

Information about a set of new policies and initiatives that will reduce disparities for black and Latino young men.

Youth Counseling and Services

Get information about services for troubled, runaway, or homeless youth and their families, including Youth Connect and walk-in centers.


Domestic Violence Help for Victims

Get help with domestic violence services, regardless of immigration status and language.

Food and Nutrition for Seniors, Women, Infants and Children (FAN) Information

Get free food and nutrition information for women, infants, children, and seniors age 60 and older.

Food for Women, Infants, and Children (WIC) Information

Get healthy food for eligible pregnant women, mothers, and young children.

Health Worker Home Visit for New Mothers

Get information about a home visit from a health worker to help a new mother in the Bronx, Harlem, or Brooklyn.


Adult Day Care Information

Get information about adult day care services for mentally or physically impaired seniors.

Adult Protective Services

Get help for an adult age 18 or older who has mental or physical impairments.

Alzheimer's Caregiver Resource Booklet

Get a booklet with information about resources for people who care for older adults with Alzheimer's.

Alzheimer's Information

Get information about Alzheimer's disease, care giving, and long term care and living arrangements.

Benefits Guide for Seniors

Get a guide to benefits and entitlement programs for seniors.

Bereavement Support Group Information for Seniors

Get information about support groups for seniors who have experienced the death of a friend or family member.

Case Assistance for Seniors

Get help with benefits and entitlements for seniors who can visit a senior center.

Case Management for Seniors

Get help with benefits and entitlements for frail or homebound seniors.

Department for the Aging Outreach or Presentation Request

Request for a speaker or participation from the Department of the Aging at an event.

Donate to the Aging in New York Fund

Donate money to support the Department for the Aging.

Elder Abuse

Report abuse or neglect of a senior or get assistance for an abused senior.

Elderly Pharmaceutical Insurance Coverage Program (EPIC) Information

Get information about the EPIC prescription drug plan for seniors.

Farmers Market Coupon Information for Seniors

Get information about Farmers Market coupons for seniors.

Find a Senior Center

Find a senior center.

Food and Nutrition for Seniors, Women, Infants and Children (FAN) Information

Get free food and nutrition information for women, infants, children, and seniors age 60 and older.

Foster Grandparents Program Information

Get information about a program that pays low-income seniors to work with children.

Grandparents Raising Children Assistance

Get information about resources for grandparents raising grandchildren.

Group Meal Information for Seniors

Get information about meals in a group setting for seniors.

Home and Health Care Information or Complaint

Get information or make a complaint about in-home medical assistance.

Home Care Information or Complaint

Request home attendant services for seniors and for Medicaid-eligible children and adults.

Home Delivered Meals for Seniors Request or Complaint

Request home delivered meals for a senior or change the delivery schedule. Report a problem with a food delivery program.

Home Repair Assistance for Seniors

Get help with home repairs for low and moderate income seniors.

Housing Options for Seniors

Get information about housing options for seniors, including nursing and adult homes, assisted living, enriched housing, and roommate matching assistance.

Job Placement and Training Information for Seniors

Get information about job training and placement for low-income workers age 55 and older.

Legal and Financial Information Booklet for Seniors

Get a booklet with information about legal and financial issues that impact seniors.

Letter Carrier Alert Program Information

Get information about a program that allows letter carriers to respond when a senior or disabled person's mail has accumulated.

Long Term Care Information for Seniors

Get resources for seniors who require long term care.

Long Term Care Insurance Information

Get information about private insurance to cover long term care costs.

Medicare Information

Get information about Medicare, including enrollment, card replacement, Medicare Savings Programs, and Medicare Part D drug plan information.

Municipal ID Card

Information on the New York City Identification bill.

Naturally Occurring Retirement Community (NORC) Complaint

Make a complaint about social services provided in a Naturally Occurring Retirement Community (NORC).

Nursing Home Complaint

Make a complaint about nursing home care.

ReServe Program Information for Retired New Yorkers

Get information about a program that offers retired people over age 55 a chance to work on projects at City agencies or non-profit organizations.

Senior Caregiver Services

Get information for people caring for an adult 60 or older who has dementia or Alzheimers.

Senior Center Complaint

Make a complaint about a senior center.

Transportation for Seniors Information or Complaint

Get information or make a complaint about transportation provided for seniors.


Accessible Taxi Dispatch for Wheelchair Passengers

Request a yellow taxi pick-up in Manhattan for a passenger in a wheelchair.

Accessible Transportation - Access to Independence Expo

Register for Access to Independence event.

Accommodation for the Disabled to Access HRA Services

Reasonable Accommodation Request, for people with disabilities to access HRA's programs, services and benefits.

Adult Protective Services

Get help for an adult age 18 or older who has mental or physical impairments.

Assistance and Services for People with Disabilities

Get information about resources available to people with disabilities.

Blind or Visually Impaired Person Assistance

Get help for a person who is blind or visually impaired. Get information about the rights of the blind or visually impaired.

Child with Special Health Care Needs Assistance

Get help with medical and orthodontic services for physically challenged or chronically ill children under age 21.

Consumer Affairs Hearing Reasonable Accommodation

Request reasonable accommodation for people with disabilities.

Deaf or Hearing Impaired Person Information and Assistance

Get information about the rights of the deaf or hearing impaired, or request services or educational support for those who are deaf or hearing impaired.

Developmentally Disabled Person Assistance

Get help for adults and children with mental retardation and developmental disabilities.

Disability Mentoring Day

Information on participating in Disability Mentoring Day, October 15, 2014.

Disability Rent Increase Exemption (DRIE) Program Information

Get information about a program that freezes rent increases for a renter with a disability. Get application assistance or check status.

Discrimination Complaint

Report discrimination to the Commission on Human Rights.

Domestic Violence Help for Victims

Get help with domestic violence services, regardless of immigration status and language.

Family Type Homes for Adults Program Information

Get information about a program that provides supervised living for adults with mental or physical impairment.

Home and Health Care Information or Complaint

Get information or make a complaint about in-home medical assistance.

Home Care Information or Complaint

Request home attendant services for seniors and for Medicaid-eligible children and adults.

Independent Living Center Information

Get information about services for people with disabilities.

Learning Disabilities Information and Referral

Get health information and treatment referrals for adults and children with learning disabilities.

Letter Carrier Alert Program Information

Get information about a program that allows letter carriers to respond when a senior or disabled person's mail has accumulated.

Taxi Smart Card for People with Disabilities

Transportation program for disabled residents of Canarsie/Flatlands and Astoria.

Vocational and Educational Services for Individuals with Disabilities Program Information

Get information about the Vocational and Educational Services for Individuals with Disabilities program.


Contact a Homeless Individual or Family

Get assistance with contacting a homeless individual or family in a shelter.

Donate to the Homeless Trust Fund

Donate money to help homeless people.

Homeless Individual in Shelter Assistance

Get help if you are a homeless individual currently in the shelter system.

Homeless or Runaway Shelter Comment or Complaint

Make a comment or complaint about a homeless shelter, drop-in center or runaway youth shelter.

Homeless Person Complaint

Report a homeless person who is ill, dangerous, creating a hazard, outstretched in a subway, or encamped.

Homeless Person Outreach Assistance

Report the location of a homeless person who would benefit from City outreach services.

Homeless Shelter Intake Information

Get temporary emergency shelter.

Housing for Mentally Ill or Addicted Homeless

Get housing information and referrals for mentally ill or addicted homeless New Yorkers.

Income Savings Requirement for Homeless Shelter Residents

Get information about the Income Savings Requirement (ISR) for homeless shelter residents.

Lawsuit Settlement Information for Homeless Families

Get information about fines owed to homeless families under several lawsuits, including the McCain lawsuit.

LGBTQ Runaway and Homeless Youth Commission Report

Get information about the Commission for Lesbian, Gay, Bisexual, Transgender and Questioning Youth.

Living in Communities - LINC Rent Program

Information about rent subsidy program for families currently in shelter.

Municipal ID Card

Information on the New York City Identification bill.

One Shot Deal Short Term Emergency Assistance

Get help with short term emergency assistance.

Project Reconnect Homeless Assistance

Get information about travel assistance for homeless people that have a housing option outside of New York City.

Student in Temporary Housing Information

Get information about educational services for students who are homeless or in temporary housing.

Youth Counseling and Services

Get information about services for troubled, runaway, or homeless youth and their families, including Youth Connect and walk-in centers.


Benefits Guide for Immigrants

Immigrant Services Manual, a guide about benefits available to immigrants.

CUNY Citizenship Now

Get information about immigration and citizenship.

Deferred Action for Childhood Arrivals (DACA)

Deferred action process for undocumented young people.

Haitian Temporary Protective Status (TPS)

Get information about temporary protective status (TPS) for Haitians in the United States.

Immigration and Citizenship Services and Information

Get assistance with green cards, citizenship, work visas, asylum, and other immigration benefits.

Immigration Application and Assistance

Get immigration application forms and fees. Get assistance with pending cases, application denials, and avoiding deportation.

Immigration Assistance from Community-Based Organizations

Get help for an immigrant, including legal assistance, English or citizenship classes, and counseling.

Immigration or Naturalization Record from 1800 to 1959

Get a record of immigration or citizenship from 1800 to 1959.

Immigration Service Provider Complaint

Make a complaint about a business that provides immigration services.

Immigration Service Provider Law

Printed copy of the local law governing immigration service businesses.

Immigration Visa Lottery

Get information about the application process for the annual diversity lottery.

Municipal ID Card

Information on the New York City Identification bill.


Benefit Information for Veterans

Get information about benefits for veterans.

Emergency Communication Assistance for Military Families

Get help for military families relaying urgent messages to and from active military personnel.

Healthcare Information for Veterans

Get information about healthcare for veterans.

Trauma Counseling for Veterans

Get trauma counseling for a veteran.

FAQS