Getting Around

FAQs
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Bus Stop Shelter Request or Complaint

Report a problem with a bus shelter. Request a new bus stop shelter or relocation of an existing shelter.

Bus, Subway, and Railroad Information and Complaint

Get information on or file a complaint against NYC public transportation, railroads, or policies.

Musician or Performer Permit

Apply for a permit to play music or perform in streets, subways, or parks, or at the Staten Island Ferry.

Port Authority Bus Terminal Information

Get information about the Port Authority Bus Terminal and the George Washington Bus Station.

Second Avenue Subway Construction Information or Complaint

Learn about Second Avenue Subway construction or make a complaint.


Amtrak Train Information

Get information about Amtrak trains.

Bus, Subway, and Railroad Information and Complaint

Get information on or file a complaint against NYC public transportation, railroads, or policies.

New Jersey Transit Information or Complaint

Learn about the New Jersey Transit bus and train system.

PATH Train Information or Complaint

Learn about train service from Manhattan to Hoboken, Harrison, Jersey City, and Newark.

Roosevelt Island Tramway Information or Complaint

Get information or make a complaint about the Roosevelt Island Tramway.


Accessible Taxi Dispatch for Wheelchair Passengers

Request a yellow taxi pick-up in Manhattan for a passenger in a wheelchair.

Boro Taxis

Get information about service for street hails in all five boroughs.

Car Service, Limousine, or Ambulette Complaint

Make a complaint about a car service company's driver, vehicle, service, or office staff.

Car Service, Limousine, or Ambulette Driver License

Apply for a license to drive a car service car, limousine, commuter van, or paratransit vehicle.

Electric Taxi

Get information on the Electric Taxi Cab Pilot Program

Green Taxi Complaint

File a complaint against a Green-Boro Taxi.

Green Taxi Lost and Found

Report items that have been lost or found in a green taxi.

Hearing on Taxi Limousine Commission Violation

Get information about taxi hearings and adjudications.

Street Hail Livery Permit Appointment for TLC Licensees

Request an appointment for a permit.

Taxi Driver License

Apply for a license to drive a taxi.

Taxi of Tomorrow

Get information on the City's Taxi of Tomorrow.

Taxi or For-Hire Vehicle Driver or Licensee Assistance

Get help or make a complaint if you are a taxi or for-hire vehicle licensee.

Yellow Taxi Complaint

Make a complaint about a yellow taxi driver's rudeness, unsafe driving, or refusal to comply with a request, or a problem with vehicle maintenance.

Yellow Taxi Driver Compliment

Compliment the driver of a yellow taxi.

Yellow Taxi Fare Information

Get information about taxi rates.

Yellow Taxi Insurance Information Request

Request yellow taxi insurance information after an accident involving a taxi.

Yellow Taxi Lost and Found

Report items that have been lost or found in a yellow taxi.

Yellow Taxi Medallion Sale Information

Get information about yellow taxi medallion sales.


Access-A-Ride Information or Complaint

Learn about paratransit transportation for people with disabilities or make a complaint.


Bicycle Chained to Public Property

Report a bike chained to public property.

Bicycle Information and Assistance

Get free bike maps, helmets, transit access, parking, rules and safety information.

Bike Share

Information about Citi Bike, New York City's bike share system.

Bikes in Buildings

Get information about the Bike Access Bill.

Biking, Rollerblading, or Skating Complaint

Report a problem caused by people biking, riding motorized scooters, rollerblading, or skating.

New York City Bike Map

Get a bicycle map for New York City.


Find a Marina

Find a marina run by the City.

Labor Day Information

Get holiday information for Labor Day, including garbage pickup, parking regulation, and mail delivery suspensions.

Noise from Boat

Report noise from a boat in a New York waterway.

Private Ferry Service Information or Complaint

Get schedules and routes or make a complaint about the New York Water Taxi, New York Waterway, or Seastreak.

Staten Island Ferry Information or Complaint

Get information, make a complaint, or report an item lost or found on the Staten Island Ferry.


Airline Safety Complaint

Make a complaint about airline safety.

Airport Information

Get information about John F. Kennedy, LaGuardia, or Newark airport, AirTrain, and other ground transportation options.

Noise from Airplane

Report noise from an airplane.

Noise from Helicopter

Report noise from a helicopter.


Carpool and Ridematching Information

Get information about ridematching services and transportation alternatives.

Electric Taxi

Get information on the Electric Taxi Cab Pilot Program

Electric Vehicles in New York City

Information about the City's support of electric vehicle use.

FAQS