You can report a problem with an elevator or escalator.
Call 911 to report:
A person stuck in an elevator
An open and unguarded elevator shaft
An elevator operating in a dangerous manner
An elevator moving before the doors are completely closed
Elevator doors opening between floors
Report an elevator or escalator that is not working, not inspected, or installed without a permit.
Call 311 to report a dirty elevator in a residential building, or one with broken glass, mirrors, or light fixtures.
Housing & Development Tenant Resources Information & Assistance
Housing & Development Buildings & Property Complaints