Residential Maintenance Complaint

You can make an anonymous complaint about a maintenance problem that is affecting an entire residential building. When reporting a problem in an apartment, you must provide your contact information.

Common maintenance complaints against landlords include:

  • Unsanitary conditions such as mold or pests, including mice, bed bugs, or roaches
  • Walls or ceilings with water leaks, holes, cracks, or peeling paint
  • Doors that are broken or missing
  • Windows that are broken or stuck open or closed
  • No hot water
  • Electrical problems such as no lighting, defective outlets or switches, or wet light fixtures
  • Cooking gas that has been shut off
  • Doorbells, buzzers, or intercoms that are broken or missing
  • Floor or stairs that are damaged
  • Sinks, bathtubs, showers, or toilets with plumbing problems
  • Safety issues such as broken or blocked fire escapes, or broken or missing smoke alarms, carbon monoxide detectors, or window guards

You can also request a copy of a complaint filed with the Department of Housing Preservation and Development (HPD).