As a tenant, you can make a complaint about a landlord or manager who refuses to install window guards upon request. As a landlord, you can make a complaint about a tenant who refuses window guard installation.
The owner of a multiple dwelling occupied by three or more families must provide, properly install, and maintain City-approved window guards if there are any children under 11 living there. Window guards must be installed on all windows except windows leading to fire escapes. This includes windows on the first floor, in bathrooms, leading onto a balcony or terrace, and in hallways. Where there is a fire escape from the upper floors, one window of the first floor apartments can remain unguarded.
Tenants of multiple dwellings who do not have children may request window guards for any reason from the owner in writing, and the owner must install them.