FOR IMMEDIATE RELEASE: May 18, 2017
NYCHA ANNOUNCES NEW DIGITAL KIOSKS AND OPERATIONS MILESTONES DURING “NEXTGEN UP-CLOSE”
As NextGeneration NYCHA reaches its second anniversary, NYCHA is announcing new digital advancements and achievements in operations to better serve residents.
NYCHA General Manager (Third Left) and Tenant Association President Carol Wilkins (Third Right) unveil NYCHA’s new kiosks with Property Manager Anita Lal (Second Left) and staff from Congresswoman Maloney, Assembly Member Nolan and State Senator Gianaris’s offices.
NYCHA General Manager (Left) and Tenant Association President Carol Wilkins (Second Left) receive a demonstration of the Digital Van’s services
NEW YORK––Today, NextGen Up-Close, the week-long series of announcements leading up to the two year anniversary of NextGeneration NYCHA (NextGen) visited Ravenswood Houses in Queens to formally unveil NYCHA’s new digital kiosks. These kiosks represent the progress NYCHA has made over the past two years to offer residents better services and to improve operations overall.
“NextGeneration NYCHA represents a promise to our residents, and improving operations and modernizing customer services is an important part of our strategic plan,” said NYCHA General Manager Michael Kelly. “These kiosks are a great step forward as we work to achieve a better NYCHA where all families have modern, safe and secure homes.”
The kiosks represent NYCHA’s commitment to modernizing and streamlining services for residents. With the kiosks, access to the internet or owning a computer will not be an obstacle as all residents will be able to take advantage of NYCHA’s online services, such as paying rent, submitting work orders and recertify income. Residents can also learn about job training programs, apply for NYCHA jobs and read about the latest announcements through the NYCHA journal.
NYCHA General Manger Michael Kelly, Tenant Association President Carol Wilkins and representatives from Congresswoman Carolyn Malony, State Senator Michael Gianaris and Assembly Woman Cathy Nolan’s offices officially unveiled the new kiosk, toured one of NYCHA’s Digital Vans – a mobile computer lab available to residents and low-income New Yorkers – and saw a demonstration of the new handhelds staff use to manage work orders.
The kiosks, handhelds and Digital Van demonstrate how NYCHA is striving to improve all operations as a part of NextGeneration NYCHA. In the first two years, the Authority has made great progress but understands there is a lot more that can be done. NYCHA is committed to becoming a better landlord by providing residents faster, modern and efficient services.
About the New York City Housing Authority (NYCHA)
NYCHA’s mission is to increase opportunities for low- and moderate-income New Yorkers by providing safe, affordable housing and facilitating access to social and community services. More than 400,000 New Yorkers reside in NYCHA’s 326 public housing developments around the five boroughs, and another 235,000 receive subsidized rental assistance in private homes through the NYCHA-administered Section 8 Leased Housing Program. For more information, visit www.nyc.gov/nycha and for regular updates on NYCHA news and services, connect with us via www.facebook.com/NYCHA and www.twitter.com/NYCHA.